Directory {directory_id} might be out of sync. {error_message} {action_message}

Network Services

Authentication

The directory service within the Cloud Identity Engine (CIE) is disrupted or disconnected. The directory service is crucial for authentication, user management, and policy enforcement within the Prisma Access environment. When the connection to the directory service is lost, it can lead to authentication failures, user access issues, and policy enforcement gaps. It is essential to investigate and address the directory service disconnection promptly to restore proper functionality and security within the Prisma Access environment.

Incident is Raised when the CIE directory is out of sync