Filter

Expand All | Collapse All

Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

Focus

Prisma Access

INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

INC_COLO_SC_TUNNEL_DOWN

INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

Learn about the INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS incident.

Incident Code	INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS
Title Template	Gateway auth timeout failures are higher than twice the baseline
Category	Network Services
Subcategory	Authentication
Description	There has been a higher than normal number of authentication timeout failures when users attempt to authenticate to the GlobalProtect gateway. This could result in user access issues and connectivity problems, as users may be unable to successfully log in to the VPN through the GlobalProtect gateway.
Raise Condition	Incident is Raised at tenant, when the average authentication timeouts are more than twice the baseline in 45 minutes
Clear Condition	Incident is Cleared at tenant, when the average authentication timeouts are less than twice the baseline in 45 minutes

INC_COLO_SC_TUNNEL_DOWN

INC_GLOBALPROTECT_GW_USER_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION