INC_MU_AUTH_SERVER_UNREACHABLE_ALL_PA_LOCATIONS
Focus
Focus
Prisma Access

INC_MU_AUTH_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

Table of Contents

INC_MU_AUTH_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

Learn about the INC_MU_AUTH_SERVER_UNREACHABLE_ALL_PA_LOCATIONS incident.
Incident Code
INC_MU_AUTH_SERVER_UNREACHABLE_ALL_PA_LOCATIONS
Title Template
Auth server {target} is unreachable for MU
Category
Network Services
Subcategory
Authentication
Description
The authentication server is unreachable from the MU Gateway across all Prisma Access locations. This widespread issue can result in authentication failures for users or devices in all locations, affecting their ability to securely access resources. It is crucial to investigate and resolve this incident promptly to restore authentication services and ensure secure access for users across all Prisma Access locations.
Raise Condition
Incident is Raised when 85% of the instances can not reach the auth server for the last 12 minutes across all the locations for the tenant
Clear Condition
Incident is Cleared when instances are able to the auth server for the last 6 minutes for the tenant