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INC_MU_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION

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Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
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Activation & Onboarding
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Select a Document
- 4.0 & Later
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Integrations
Incidents & Alerts

INC_MU_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

INC_MU_IP_POOL_BLOCK_UTILIZATION_EXCEEDED_CAPACITY

INC_MU_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION

Learn about the INC_MU_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION incident.

Incident Code	INC_MU_DNS_SERVER_UNREACHABLE_PER_PA_LOCATION
Title Template	DNS server {target} is unreachable for location {{.location}} for MU
Category	Network Services
Subcategory	DNS
Description	The DNS server is unreachable from the MU Gateways for specific Prisma Access locations. This can lead to DNS resolution issues within those specific locations, affecting the ability of users or devices in those locations to resolve domain names to IP addresses for accessing resources. It is important to investigate and address this incident promptly to ensure proper DNS functionality and seamless network access for users within the affected Prisma Access locations.
Raise Condition	Incident is Raised when 85% of the instances can not reach the DNS server for the last 12 minutes across the PA location
Clear Condition	Incident is Cleared when instances are able to the DNS server for the last 6 minutes for the PA Location

INC_MU_DNS_SERVER_UNREACHABLE_ALL_PA_LOCATIONS

INC_MU_IP_POOL_BLOCK_UTILIZATION_EXCEEDED_CAPACITY