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INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

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Prisma Access Docs

Release Notes
Select a Document
- 6.1 Preferred and Innovation
- 6.0 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
Activation & Onboarding
Administration
Select a Document
- 4.0 & Later
- Prisma Access China
Integrations
Incidents & Alerts

INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

INC_RN_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS

INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION

Learn about the INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION incident.

Incident Code	INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_PER_PA_LOCATION
Title Template	Portal clientless VPN auth timeout failures are higher than twice the baseline for location {compute_location}
Category	Network Services
Subcategory	Authentication
Description	There has been a higher than normal number of authentication timeout failures when users attempt to authenticate to the Clientless VPN portal. This could lead to user access issues and connectivity problems, as users may be unable to successfully log in and access resources via the Clientless VPN.
Raise Condition	Incident is Raised for a location, when the average authentication timeouts are more than twice the baseline for 45 minutes
Clear Condition	Incident is Cleared for a location, when the average authentication timeouts are less than twice the baseline for 45 minutes

INC_PORTAL_CLIENTLESS_VPN_AUTH_TIMEOUT_FAILURES_COUNT_EXCEEDED_ABOVE_BASELINE_ALL_PA_LOCATIONS

INC_RN_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS