Complete the following procedure to renew your Software NGFW Credits.
| Where Can I Use This? | What Do I Need? |
|---|
- Palo Alto Networks Customer Support Portal
- Prisma AIRS
|
- Prisma AIRS Software NGFW Credits subscription
- Expired or expiring deployment profile
|
When a deployment profile expires, it moves from the Current Deployment Profiles tab
to the Renew Profiles tab. However, if you renew your contract and the number of
credits is equal to or greater than the number of credits before renewal, your
deployment profiles move back to the Current Deployment Profiles tab automatically
and requires no further actions.
You have the option to renew your Software NGFW credits with a reduced quantity. To
do this, you must first reduce and configure your credit consumption of your
existing deployment profiles at the intended (reduced) quantity usage before
renewing your contract. If your new credit pool total is greater than or equal to
the number of credits allocated to your deployment profiles, no manual renewal is
required. If you renew with fewer credits but don't change your credit consumption,
you must manually choose which deployment profiles to renew using the new credit
pool total.
From the Renew Profiles tab, you can renew any of your deployment profiles without
disrupting the operations of your AI Runtime Security subscription. After a
deployment profile expires and moves to the Renew Profiles tab, you have 30 days to
renew the profile. Any deployment profiles not renewed within 30 days move to the
Expired Deployment Profile tab.
