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    Transfer Credits

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    Transfer Credits

    Transfer credits between Software NGFW pools in the same account or a different account.
    Where Can I Use This?What Do I Need?
    • Palo Alto Networks Customer Support Portal
    • Prisma AIRS
    • Prisma AIRS Software NGFW Credits subscription
    • Two credit pools in the same contract (source and destination)
    From the Customer Support Portal (CSP), transfer credits to a credit pool in the same account, between credit pools from the same contract, or to a credit pool in a different account that you can access.
    Credits must be transferred between the pools within the same contract (parent/child).

    Different CSP Account

    Transfer credits to a credit pool in a different CSP account.
    1. Log in to your CSP account.
    2. Select ProductsSoftware NGFW Credits.
      • Identify the source credit pool and make note of the Credit Pool ID.
      • Identify the destination credit pool and make note of the Credit Pool ID.
        If the destination is in a different account, select it from the Current Account dropdown on the upper left, and Select ProductsSoftware NGFW Credits. Find the destination and note the credit type and the Credit Pool ID.
    3. Go to the source credit pool and click Transfer Credits on the bottom left.
    4. Choose Different CSP account.
      1. Transfer to—Choose an account name.
      2. As credit type—Choose a credit type. At this time, the source and destination type must be the same.
      3. Credit Pool ID#—Choose a Credit pool ID number.
        If the destination account does not have any credit pools of the chosen type, the CSP prompts you to create a credit pool.
      4. Amount to transfer—Enter the amount to transfer.
    5. Select Update Credits.
      You might need to wait a short time or refresh your screen to see the change.
    6. To view credit transactions for a pool, select Details and select Audit Trail.

    Different Pool in this Account

    Transfer credits to a different pool in the same CSP account.
    1. Log in to your CSP account.
    2. Select ProductsSoftware NGFW Credits.
      • Identify the destination credit pool and make note of the Credit Pool ID.
      • If there isn't a destination credit pool of the type you specify, you are prompted to create a new credit pool.
    3. Go to the source credit pool and select Transfer Credits on the bottom left.
    4. Select Different Pool in this Account.
      1. New credit type—Choose a credit type. At this time, the source and destination type must be the same.
      2. Credit Pool ID#—Choose a Credit pool ID number.
        If the destination account does not have any credit pools of the chosen type, the CSP prompts you to create a credit pool.
      3. Amount to transfer—Enter the amount to transfer.
    5. Select Update Credits.
      You might need to wait a short time or refresh your screen to see the change.
    6. To view credit transactions for a pool, select Details and select Audit Trail.
      If you want to transfer credits between pools, the expiration dates must be the same on both credit pools.

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