Prisma SD-WAN
Monitor the PagerDuty Notifier CloudBlade Integration
Table of Contents
Monitor the PagerDuty Notifier CloudBlade Integration
View to monitor, manage and troubleshoot PagerDuty incidents in Prisma
SD-WAN.
| Where Can I Use This? | What Do I Need? |
|---|---|
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To monitor the status of events, go to and select Monitor.
- The General Information tab provides a summary of the following options:
| Option | Description |
|---|---|
| Cloud Blade Enabled? | If the Cloud Blade is enabled in Prisma SD-WAN. |
| Last Error Reported by Cloud Blade | Most recent error message from the CloudBlade, if any. This indicates the error seen in the last attempt only. |
| Time Taken (seconds) | Total time taken by the CloudBlade to forward incidents from SD-WAN to PagerDuty. Higher values may indicate excessive data volume or API slowness. |
| Number of PagerDuty Service Directories Reported | Total number of PagerDuty service directories retrieved from PagerDuty. |
| Number of PagerDuty Priorities Reported | Total number of priorities (e.g., critical, high, low) retrieved from PagerDuty. |
| Number of PagerDuty Service Services Configured | Number of PagerDuty services specifically configured for this integration. |
| Number of Service Directories Matched | Count of service directories successfully matched between PagerDuty and CloudBlade. |
| Number of Unique SDWAN Event Codes Monitored | Total number of Prisma SD-WAN event codes monitored. |
| Number of SDWAN Sites Blocked | Number of Prisma SD-WAN sites blocked by the pd_block tag. |
| Number of SDWAN Devices Blocked | Number of Prisma SD-WAN devices currently blocked by the pd_block tag. |
- The SD-WAN Events Code Summary tab details the status of specific SD-WAN event codes as they relate to PagerDuty incidents.
| Options | Description |
|---|---|
| Code | Monitored Prisma SD-WAN event code. |
| First PagerDuty Incident | Date and time the first PagerDuty incident triggered for a specific event code. |
| Recent PagerDuty Incident | Date and time of the most recent PagerDuty incident for the event code. |
| PD Incidents Computed | Total number of PagerDuty incidents computed for this event code. |
| PD Incidents Created | Total number of PagerDuty incidents created for this event code. |
| PD Incidents | An incident represents a problem or an issue that needs to be addressed and resolved. |
- The SD-WAN Event Codes Frequency tab breaks down how often specific Prisma SD-WAN event codes occur over different time intervals. The table displays a cumulative count of incidents for each event code across time frames ranging from minutes to several days. This view helps you identify which event codes occur most frequently and when the incidents happen.
- The CloudBlade Events tab provides a detailed activity log for the PagerDuty Notifier. It displays internal events in chronological order, including the event code, time, severity level, and description. The log also indicates whether resolution is required and provides context for monitoring and troubleshooting. The CloudBlade retains only the most recent 1,000 events at any time.
- The PagerDuty Incidents tab provides a detailed log of all incidents generated by the PagerDuty Notifier. It serves as an audit trail, showing each incident’s unique ID, associated PagerDuty service, creation time, triggering event type, resolution status, and resolution timestamp.
- The SDWAN Event Codes Summary tab provides a high-level summary of Prisma SD-WAN events, with columns for the Event ID, Event Code, Service ID, and Status.
