Upgrade the Cloud Services Plugin
Table of Contents
Expand All
|
Collapse All
Prisma Access Docs
-
3.2 Preferred and Innovation
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
-
- Features in Prisma Access 3.2 and 3.2.1
- Changes to Default Behavior
- Upgrade the Cloud Services Plugin
- Prisma Access Known Issues
- Prisma Access Addressed Issues
- Release Updates for Reports
-
- Features in Prisma Access 3.1 Preferred and Innovation
- Features in Prisma Access 3.0 Preferred and Innovation
- Features Introduced in Prisma Access 2.2 Preferred
- Features Introduced in Prisma Access 2.1 Innovation
- Features Introduced in Prisma Access 2.1 Preferred
- Features Introduced in Prisma Access 2.0 Innovation
- Features Introduced in Prisma Access 2.0 Preferred
- Features Introduced in Prisma Access 1.8
- Features Introduced in Prisma Access 1.7
- Features Introduced in Prisma Access 1.6.1
- Features Introduced in Prisma Access 1.6.0
- Features Introduced in Prisma Access 1.5.1
- Features Introduced in Prisma Access 1.5.0
- Features Introduced in Prisma Access 1.4.0
- Features Introduced in Prisma Access 1.3.1
- Features Introduced in Prisma Access 1.3.0
- Features Introduced in Prisma Access 1.2.0
- Features Introduced in Prisma Access 1.1.0
- Getting Help
-
-
-
-
- Allocate Licenses for Prisma Access (Managed by Strata Cloud Manager)
- Plan Service Connections for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Add Additional Locations for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Enable Available Add-ons for Prisma Access (Managed by Strata Cloud Manager)
- Enable Dynamic Privilege Access for Prisma Access (Managed by Strata Cloud Manager)
- Search for Subscription Details
- Share a License for Prisma Access (Managed by Strata Cloud Manager) and Add-ons
- Increase Subscription Allocation Quantity
-
- Activate a License for Prisma Access (Managed by Strata Cloud Manager) and Prisma SD-WAN Bundle
-
- Onboard Prisma Access
-
4.0 & Later
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
- Prisma Access China
-
- Set Up Prisma Access
- Configure the Prisma Access Service Infrastructure
- Remote Networks: IPSec Termination Nodes and Service IP Addresses
- Remote Networks: IP Address Changes Related To Bandwidth Allocation
- Remote Networks: Service IP Address and Egress IP Address Allocation
- API Examples for Retrieving Prisma Access IP Addresses
- Get Notifications When Prisma Access IP Addresses Change
- Prisma Access Zones
- DNS for Prisma Access
- High Availability for Prisma Access
-
- Enable ZTNA Connector
- Delete Connector IP Blocks
- Set Up Auto Discovery of Applications Using Cloud Identity Engine
- Private Application Target Discovery
- Security Policy for Apps Enabled with ZTNA Connector
- Monitor ZTNA Connector
- View ZTNA Connector Logs
- Preserve User-ID Mapping for ZTNA Connector Connections with Source NAT
-
- Enable Dynamic Privilege Access for Prisma Access Through Common Services
- Authorize User Group Mapping in Cloud Identity Engine for Dynamic Privilege Access
- Enable the Access Agent
- Set Up the Agent Infrastructure for Dynamic Privilege Access
- Create a Snippet
- Create a Project
- Traffic Steering for Dynamic Privilege Access
- Push the Prisma Access Agent Configuration
- Download the Dynamic Privilege Access Enabled Prisma Access Agent Package
-
- Install the Prisma Access Agent
- Log in to the Dynamic Privilege Access Enabled Prisma Access Agent
- Change Preferences for the Dynamic Privilege Access Enabled Prisma Access Agent
- Connect the Dynamic Privilege Access Enabled Prisma Access Agent to a Different Location
- Switch to a Different Project
- Connect the Dynamic Privilege Access Enabled Prisma Access Agent to a Different Server
- Disable the Dynamic Privilege Access Enabled Prisma Access Agent
- Switch Between the Prisma Access Agent and GlobalProtect App
- View and Monitor Dynamic Privilege Access Users
- View and Monitor Dynamic Privilege Access Projects
- App Acceleration in Prisma Access
-
-
- Planning Checklist for GlobalProtect on Prisma Access
- Set Up GlobalProtect Mobile Users
- GlobalProtect — Customize Tunnel Settings
- GlobalProtect — Customize App Settings
- Ticket Request to Disable GlobalProtect
- GlobalProtect Pre-Logon
- GlobalProtect — Clientless VPN
- Monitor GlobalProtect Mobile Users
- How the GlobalProtect App Selects Prisma Access Locations for Mobile Users
- Allow Listing GlobalProtect Mobile Users
-
- Explicit Proxy Configuration Guidelines
- GlobalProtect in Proxy Mode
- GlobalProtect in Tunnel and Proxy Mode
- Private IP Address Visibility and Enforcement for Agent Based Proxy Traffic
- SAML Authentication for Explicit Proxy
- Set Up Explicit Proxy
- Cloud Identity Engine Authentication for Explicit Proxy Deployments
- Proxy Mode on Remote Networks
- How Explicit Proxy Identifies Users
- Explicit Proxy Forwarding Profiles
- PAC File Guidelines
- Explicit Proxy Best Practices
- Monitor and Troubleshoot Explicit Proxy
- Block Settings for Explicit Proxy
- Use Special Objects to Restrict Explicit Proxy Internet Traffic to Specific IP Addresses
- Access Your Data Center Using Explicit Proxy
- App-Based Office 365 Integration with Explicit Proxy
- Configure Proxy Chaining with Blue Coat Proxy
- IP Address Optimization for Explicit Proxy Users- Proxy Deployments
- DNS Resolution for Mobile Users—Explicit Proxy Deployments
- View User to IP Address or User Groups Mappings
- Report Mobile User Site Access Issues
- Enable Mobile Users to Access Corporate Resources
-
-
- Planning Checklist for Remote Networks
- Allocate Remote Network Bandwidth
- Onboard a Remote Network
- Connect a Remote Network Site to Prisma Access
- Enable Routing for Your Remote Network
- Onboard Multiple Remote Networks
- Configure Remote Network and Service Connection Connected with a WAN Link
- Remote Networks—High Performance
- Integrate a Shared Desktop VDI with Prisma Access Using Terminal Server
-
- Multitenancy Configuration Overview
- Plan Your Multitenant Deployment
- Create an All-New Multitenant Deployment
- Enable Multitenancy and Migrate the First Tenant
- Add Tenants to Prisma Access
- Delete a Tenant
- Create a Tenant-Level Administrative User
- Sort Logs by Device Group ID in a Multitenant Deployment
-
- Add a New Compute Location for a Deployed Prisma Access Location
- How BGP Advertises Mobile User IP Address Pools for Service Connections and Remote Network Connections
- Proxy Support for Prisma Access and Strata Logging Service
- Block Incoming Connections from Specific Countries
- Prisma Access for No Default Route Networks
-
-
- Default Routes With Prisma Access Traffic Steering
- Traffic Steering in Prisma Access
- Traffic Steering Requirements
- Default Routes with Traffic Steering Example
- Default Routes with Traffic Steering Direct to Internet Example
- Default Routes with Traffic Steering and Dedicated Service Connection Example
- Prisma Access Traffic Steering Rule Guidelines
- Configure Zone Mapping and Security Policies for Traffic Steering Dedicated Connections
- Configure Traffic Steering in Prisma Access
- Preserve User-ID and Device-ID Mapping for Service Connections with Source NAT
-
- Prisma Access Internal Gateway
-
- Configure Privileged Remote Access Settings
- Set Up the Privileged Remote Access Portal
- Configure Applications for Privileged Remote Access
- Set Up Privileged Remote Access Profiles
- Define Permissions for Accessing Privileged Remote Access Apps
- Configure Split Tunneling for Privileged Remote Access Traffic
- Manage Privileged Remote Access Connections
- Use Privileged Remote Access
-
- Integrate Prisma Access With Other Palo Alto Networks Apps
- Integrate Third-Party Enterprise Browser with Explicit Proxy
-
-
- Connect your Mobile Users in Mainland China to Prisma Access Overview
- Configure Prisma Access for Mobile Users in China
- Configure Real-Name Registration and Create the VPCs in Alibaba Cloud
- Attach the CEN and Specify the Bandwidth
- Create Linux Instances in the Alibaba Cloud VPCs
- Configure the Router Instances
- Onboard the GlobalProtect Gateway and Configure the Prisma Access Portal
-
-
-
- INC_CIE_AGENT_DISCONNECT
- INC_CIE_DIRECTORY_DISCONNECT
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_GW_USER_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_GLOBALPROTECT_PORTAL_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_ALL_PA_LOCATIONS
- INC_PORTAL_CLIENTLESS_VPN_AUTH_ TIMEOUT_FAILURES_COUNT_EXCEEDED_ ABOVE_BASELINE_PER_PA_LOCATION
- INC_MU_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_MU_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_MU_DNS_SERVER_UNREACHABLE_ PER_PA_LOCATION
- INC_RN_AUTH_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_AUTH_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_DNS_SERVER_UNREACHABLE_ALL_ PA_LOCATIONS
- INC_RN_DNS_SERVER_UNREACHABLE_PER_ PA_LOCATION
- INC_RN_ECMP_TUNNEL_RTT_EXCEEDED_ BASELINE
- INC_RN_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SECONDARY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_RN_SITE_CAPACITY_PREDICTION
- INC_SC_PRIMARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SECONDARY_WAN_TUNNEL_RTT_ EXCEEDED_BASELINE
- INC_SC_SITE_CAPACITY_PREDICTION
-
- INC_CERTIFICATE_EXPIRY
- INC_GP_CLIENT_VERSION_UNSUPPORTED
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_CAPACITY
- INC_MU_IP_POOL_BLOCK_UTILIZATION_ EXCEEDED_THRESHOLD
- INC_PA_INFRA_DEGRADATION
- INC_PA_SERVICE_DEGRADATION_PA_LOCATION
- INC_PA_SERVICE_DEGRADATION_RN_ SITE_CONNECTIVITY
- INC_PA_SERVICE_DEGRADATION_SC_ CONNECTIVITY
- INC_RN_ECMP_BGP_DOWN
- INC_RN_ECMP_BGP_FLAP
- INC_RN_ECMP_PROXY_TUNNEL_DOWN
- INC_RN_ECMP_PROXY_TUNNEL_FLAP
- INC_RN_ECMP_TUNNEL_DOWN
- INC_RN_ECMP_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_BGP_FLAP
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_PRIMARY_WAN_TUNNEL_DOWN
- INC_RN_PRIMARY_WAN_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_BGP_DOWN
- INC_RN_SECONDARY_WAN_BGP_FLAP
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_RN_SECONDARY_WAN_TUNNEL_DOWN
- INC_RN_SECONDARY_WAN_TUNNEL_FLAP
- INC_RN_SITE_DOWN
- INC_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_RN_SPN_LONG_DURATION_CAPACITY_EXCEEDED _THRESHOLD
- INC_RN_SPN_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_SC_PRIMARY_WAN_BGP_DOWN
- INC_SC_PRIMARY_WAN_BGP_FLAP
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_PRIMARY_WAN_TUNNEL_DOWN
- INC_SC_PRIMARY_WAN_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_BGP_DOWN
- INC_SC_SECONDARY_WAN_BGP_FLAP
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_PROXY_TUNNEL_FLAP
- INC_SC_SECONDARY_WAN_TUNNEL_DOWN
- INC_SC_SECONDARY_WAN_TUNNEL_FLAP
- INC_SC_SITE_DOWN
- INC_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- INC_SC_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN
- INC_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- INC_ZTNA_CONNECTOR_CPU_HIGH
- INC_ZTNA_CONNECTOR_MEMORY_HIGH
- INC_ZTNA_CONNECTOR_TUNNEL_DOWN
-
- AL_CIE_AGENT_DISCONNECT
- AL_CIE_DIRECTORY_DISCONNECT
- AL_MU_IP_POOL_CAPACITY
- AL_MU_IP_POOL_USAGE
- AL_RN_ECMP_BGP_DOWN
- AL_RN_ECMP_BGP_FLAP
- AL_RN_PRIMARY_WAN_BGP_DOWN
- AL_RN_PRIMARY_WAN_BGP_FLAP
- AL_RN_PRIMARY_WAN_TUNNEL_DOWN
- AL_RN_PRIMARY_WAN_TUNNEL_FLAP
- AL_RN_SECONDARY_WAN_BGP_DOWN
- AL_RN_SECONDARY_WAN_BGP_FLAP
- AL_RN_SECONDARY_WAN_TUNNEL_DOWN
- AL_RN_SECONDARY_WAN_TUNNEL_FLAP
- AL_RN_SITE_DOWN
- AL_RN_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_RN_SITE_LONG_DURATION_EXCEEDED_ CAPACITY
- AL_RN_SPN_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_PRIMARY_WAN_BGP_DOWN
- AL_SC_PRIMARY_WAN_BGP_FLAP
- AL_SC_PRIMARY_WAN_TUNNEL_DOWN
- AL_SC_PRIMARY_WAN_TUNNEL_FLAP
- AL_SC_SECONDARY_WAN_BGP_DOWN
- AL_SC_SECONDARY_WAN_BGP_FLAP
- AL_SC_SECONDARY_WAN_TUNNEL_DOWN
- AL_SC_SECONDARY_WAN_TUNNEL_FLAP
- AL_SC_SITE_DOWN
- AL_SC_SITE_LONG_DURATION_CAPACITY_ EXCEEDED_THRESHOLD
- AL_SC_SITE_LONG_DURATION_EXCEEDED_CAPACITY
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN
- AL_ZTNA_CONNECTOR_APP_STATUS_DOWN_PARTIAL
- AL_ZTNA_CONNECTOR_CPU_HIGH
- AL_ZTNA_CONNECTOR_MEMORY_HIGH
- AL_ZTNA_CONNECTOR_TUNNEL_DOWN
- New Features in Incidents and Alerts
- Known Issues
Upgrade the Cloud Services Plugin
After reviewing the Prisma Access Known Issues, use the following
procedure to upgrade the Cloud Services plugin.
If
this is the first time you are installing the plugin, refer to License and Install the Prisma
Access Components for instructions.
Prisma Access
uses the Cloud Services plugin in Panorama to activate its functionality.
For
a list of the Panorama software versions that are supported with
Prisma Access, see Minimum Required Panorama Software
Versions in the Palo Alto Networks Compatibility
Matrix.
Before you upgrade the plugin, remove any non-Prisma
Access templates from Prisma Access template stacks to avoid commit
validation errors after upgrade and make sure that the Panorama
that manages Prisma Access is running a supported PAN-OS version.
Use
one of the following tasks to download and install the Cloud Services
plugin.
HA Deployments Only—If you have two
Panorama appliances configured in High Availability (HA) mode,
install the plugin on the Primary HA pair first, then the Secondary.
- Determine the upgrade path for
the plugin to which you want to upgrade.For some upgrade paths, you need to upgrade your plugin sequentially. For example, to upgrade from a 2.2 Preferred plugin to a 3.2 or 3.2.1 plugin, you must first perform interim upgrades to 3.0 and 3.1 before upgrading to 3.2 or 3.2.1.
- Download and install the Cloud Services plugin versions
you require.
- To download and install the Cloud Services plugin by downloading it from the Customer Support Portal, complete the following steps.
- Log in to the Customer Support Portal and select Software Updates,
- Find the Cloud Services plugin in the Panorama Integration Plug In section and download it.Do not rename the plugin file or you will not be able to install it on Panorama.
- Log in to the Panorama Web Interface of the Panorama you licensed for use with the Prisma Access, select PanoramaPluginsUpload and Browse for the plugin File that you downloaded from the CSP.
- Install the plugin.
- To download and install the new version of the Cloud Services plugin directly from Panorama, complete the following steps:
- Select PanoramaPlugins and click Check Now to display the latest Cloud Services plugin updates.
- Download the plugin version you want to install.
- After downloading the plugin, Install it.
- CommitCommit and Push your changes.