Access Zoom Application Experience Data

Go to
Prisma SD-WAN
Monitor
Applications
.

The
Application
screen shows you the following widgets:
Application Health Distribution:
The distribution of good, fair, and poor applications for a given tenant.
Application Health Distribution Over Time:
The time series graph of application health distribution over time displays the good, fair, and poor applications for a given tenant. The time-series graph should be computed and refreshed based on the selected duration. For example, supported durations are 1 hour, 3 hours, one day, seven days, 30 days, and 90 days and the interval is 1 minute, 5 minutes, 1 hour, and one day, respectively.
Applications:
Lists all the applications details under
TCP Apps
such as Name, Health Score, Associated Sites, Traffic Volume, Init/Failure, and Transaction Failure.
Select the zoom-meeting app from the list of apps. The
Overview
tab displays the Zoom QSS MOS distribution data for a site and for a user.

Zoom QSS MOS Distribution by Sites:
shows the Zoom MOS distribution of good, fair, and poor applications across sites. This application data can be filtered by audio, video, and screen share for a selected time period.
Zoom QSS MOS Distribution by Users:
shows the Zoom MOS distribution of good, fair, and poor applications across users. This application data can be filtered by audio, video, and screen share for a selected time period.
zoom-meeting Performance Details:
shows the zoom meeting performance and metrics per user for a selected time period. The
Users
tab lists a user's client IP address, user email, SD-WAN site, MOS count, latency, jitter, and packet loss percentage.

Select the
Trends
tab to see the overall performance metrics against the network baseline app performance for audio, video, and screen share performance for a selected time frame.
The following graphs represent:
Latency (Zoom):
The latency used from the Zoom application in both the ingress and egress directions.

Jitter (Zoom):
The jitter used from the Zoom application in both the ingress and egress direction.

Packet Loss (Zoom):
The packet loss from the Zoom application in both the ingress and egress direction.

Frame Rate (Zoom):
The Frame rate (expressed in frames per second or FPS) at which consecutive images (frames) are captured or displayed from the Zoom application in both the ingress and egress directions.

Resolution (Zoom):
The resolution of the images (frames) are captured or displayed from the Zoom application across users in both the ingress and egress direction. The resolution markers depicted are color coded.

If the Zoom metrics is not visible for a period of time, recheck the QSS license status and reconfirm if the Zoom QSS CloudBlade is authorized successfully. If the issue still persists, contact the Palo Alto Networks support team.