SaaS Security
Create a Ticket for a Rule Violation
Table of Contents
Create a Ticket for a Rule Violation
When you are viewing a rule violation for an app, you can create a ticket about the
violation in Jira.
- Log in to Strata Cloud Manager.
- Select .
- Navigate to a rule violation.
- In the rule violation, go to Ticketing.
- Select a Jira or ServiceNow instance.If no Jira or ServiceNow instances are linked to SSPM, you are prompted to link SSPM to a Jira instance or to link SSPM to a ServiceNow instance.
- Specify where you want to create the ticket, and ticket information.
- For Jira, select the Jira board on which you want to create the ticket, and the type of ticket you want to create. Specify a title, which will be assigned to your Jira ticket.
- For ServiceNow, select the ServiceNow instance. Specify a title, which will be assigned to your ServiceNow ticket.
- Create Ticket.
A confirmation dialog box is displayed.
- Create the ticket.SSPM creates a ticket for this violation. The ticket contains details about this violation, such as the current and recommended values for the setting.
