Add a ServiceNow Notification Profile

1. To add a ServiceNow notification profile using Strata Cloud Manager, go to Incidents > Incidents > Notification Profiles.
2. Create a new Notification Profile by choosing Create Notification Profile.
3. The New Profile window appears. Under General:

   • Name—Enter a profile name.
   • Description (optional)—Enter an optional description of up to 72 characters.
4. Under Notification Method, select ServiceNow.

   1. Under Details, enter a profile Name, a valid HTTPS URL, a Username, and a Password.

      Enter an HTTPS URL to proceed with your setup.
      This field contains the URL that will be used to connect to the ServiceNow instance through the ServiceNow table APIs. The URL must include the entire domain name and the table name in this format:
      https://<domain name>/api/now/table/myTable
      where domain name is the ServiceNow instance ID URL after you create a ServiceNow instance and myTable is the name of the table on ServiceNow where tickets will be created.

   2. You can also select OAuth, which is the preferred method of authentication.
      Enter Client ID and Client Secret created under Application Registry in order to authorize Strata Cloud Manager to access your ServiceNow Instance.
      Add Token URL (https://<instance-name>.service-now.com/oauth_token.do) for OAuth to exchange authorization grants for access tokens. The default token URL used is oauth_token.do. See Configure OAuth for ServiceNow Integration with Strata Cloud Manager.
   3. Test ServiceNow Account Connect.
      Whenever you change the login credentials, you need to test the ServiceNow account connection. Only after a successful account connection, you can save the profile.
   4. ServiceNow Mapping shows each Strata Cloud Manager Incident Field and how it maps to each ServiceNow Incident Field. For example, when you set up ServiceNow, you map the incident_id, which is your column name in ServiceNow, for the Incident ID field in Strata Cloud Manager. ServiceNow could add a prefix (for example, u_incident_id) to all ServiceNow Incident Fields, so be sure to check the correct names of your columns to map them to Strata Cloud Manager fields. Enter your ServiceNow fields in this table to make sure ServiceNow pushes the correct data for a Strata Cloud Manager incident. Enter data in the mandatory fields marked with asterisks (*). ServiceNow might or might not add a prefix to your information.
      The following image shows how you can find your correct column names from ServiceNow. These are the column names you need to input in your form.

   5. Move the Strata Cloud Manager Mapping toggle to Yes for Strata Cloud Manager to push incidents to ServiceNow and also get incident updates. Enter ServiceNow Mapped Field data in the mandatory fields (with asterisks).
      This step completes the bidirectional connection. In the previous step, the connection was enabled from ServiceNow to Strata Cloud Manager; this step enables the connection from Strata Cloud Manager to ServiceNow.

   6. Save Profile.
      Once you have successfully saved your ServiceNow profile, it appears in the Notification Subscriptions table, with Yes in the ServiceNow column.
      You can have only one active ServiceNow integration at a time. The State column in the Notification Subscriptions table shows is Enabled for your active ServiceNow integration.