To provide targeted read and write access for incident remediation
workflows without exposing broader system configurations,
Autonomous Digital Experience Management (ADEM)
offers the
ADEM Tier 2 Support role. You can assign
this predefined role to third-party helpdesk personnel, tier 2 and 3 support teams,
or administrators who only require access to Autonomous DEM capabilities.
This role operates within the Prisma® Access application and specifically
restricts access to other services, overarching dashboards, or Strata Logging
Service logs. By limiting access, you ensure support personnel interact only with
the tools necessary for their specific scope of work.
When you assign the ADEM Tier 2 Support role in Strata Cloud Manager, you
empower your support teams to actively manage user experience monitoring. This role
enables administrators to perform the following tasks:
Create, edit, and delete application tests and application
suites.
Manage Real User Monitoring (RUM) results and browser plug-in
configurations.
Administer Canary Groups and system upgrades.
Deploy or remove Universal Agents and manage self-serve
configurations.
