In remote and mobile work environments, unexpected session disconnections due to login lifetime or inactivity timeouts can interrupt user workflow and lead to poor productivity. Without advance warning, users may lose their context or unsaved work.

To prevent this frustrating experience, administrators can now configure timeout settings that proactively notify end users before a GlobalProtect session disconnects. This capability allows you to customize the following to provide a better user experience:

• Advance Warning for Expiry: Set the amount of advance notice users receive before a session expires due to the maximum Login Lifetime or Inactivity Logout period being reached.
• Custom Notifications: Tailor the notification message content to clearly inform users why their session is ending and what their next steps should be.
• Administrator Logout Message: Specify whether to notify end users and customize the display message when an administrator manually logs them out of a session.

By clearly communicating when sessions are about to expire, you help users save their work and re-establish a connection without interruption, improving security posture and reducing help desk tickets related to sudden disconnections.

This existing feature in Panorama is now available in Prisma Access managed by Strata Cloud Manager. For more information, seeconfigure timeout settings.