If your administrator configures the GlobalProtect
connect method as
, you can disable
the GlobalProtect app. For example, you might want to disable the
app if the GlobalProtect virtual private network (VPN) is not working
in a hotel, and the VPN failure prevents you from connecting to
the Internet. After disabling the GlobalProtect app, you can connect
to the Internet using unsecured communication (without a VPN).
method, amount of time, and number of times for which you can disable
the GlobalProtect app depends on how the administrator configures
your GlobalProtect service. This configuration can prevent you from
disabling the app entirely or allow you to disable the app only
after responding to a challenge correctly.
If your configuration
includes a challenge, the GlobalProtect app prompts for one of the
Reason you want to disable the app
If the challenge involves a passcode,
we recommend that you contact a GlobalProtect administrator or Help
Desk person by phone. Administrators typically provide passcodes
in advance, either through email (for new GlobalProtect users) or
posted on your organization’s website. In response to an outage
or system issue, administrators may also provide passcodes by phone.
following steps describe how to disable the app and pass a challenge:
Available in on-demand mode only
Disconnect from GlobalProtect:
to disconnect from GlobalProtect.
Available in always-on mode only
) Disable GlobalProtect:
to disconnect and disable the GlobalProtect app. If your configuration
requires it, you must also specify a reason (using the