If your administrator configures the GlobalProtect
connect method as
, you can disable
the GlobalProtect app. For example, you might want to disable the
app if the GlobalProtect virtual private network (VPN) is not working
in a hotel, and the VPN failure prevents you from connecting to
the Internet. After disabling the GlobalProtect app, you can connect
to the Internet using unsecured communication (without a VPN).
method, amount of time, and number of times for which you can disable
the GlobalProtect app depends on how the administrator configures
your GlobalProtect service (PanGPS). This configuration can prevent
you from disabling the app entirely or allow you to disable the
app only after responding to a challenge correctly.
configuration includes a challenge, the GlobalProtect app prompts
you for one of the following:
Reason you want to disable
If the challenge requires a
passcode or ticket number, we recommend that you contact a GlobalProtect
administrator or Help Desk person by phone.
typically provide passcodes in advance, either through email (for
new GlobalProtect users) or posted on your organization’s website.
In response to an outage or system issue, administrators may also
provide passcodes by phone.
Before you can obtain a valid
ticket number, your endpoint displays a ticket request number that
you must communicate to your GlobalProtect administrator or Help
Desk person. If your disable request is approved, you will receive
a valid ticket number that you can use to disable GlobalProtect.
following steps describe how to disable the app and pass a challenge:
Disable the GlobalProtect app.
Launch the GlobalProtect app by clicking
the GlobalProtect system tray icon. The status panel opens.
Click the settings icon (
) to open the settings menu.
option is visible
only if your GlobalProtect agent configuration allows you to disable
the app. If the configuration allows you disable the GlobalProtect
app without requiring you to respond to a challenge, the GlobalProtect
app closes without requiring further action.
Respond to one or more challenges, if required.
If prompted, provide the following information:
reason for disabling the GlobalProtect app.
—A passcode that is typically
provided by your administrator in advance, based on a known issue
or event that requires you to disable the app.
—If your configuration requires
you to provide a ticket number, the GlobalProtect app displays an
eight-character hexadecimal ticket request number as soon as you
. To disable the app with a
ticket number, contact your administrator or Help Desk person (by phone)
and provide the ticket request number. After approving your request,
your administrator or Help Desk person provides you with an eight-character
hexadecimal ticket number. Enter the ticket number in the