Use the GlobalProtect App for Windows

Connect to the GlobalProtect portal or gateway.
You can determine whether you are connected by checking the GlobalProtect system tray icon. If you are not connected, the icon is gray (
), and
Disconnected
appears when the you hover over the icon.
Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
(
Optional
) If you are logging in to the GlobalProtect app for the first time, enter the FQDN or IP address of the GlobalProtect portal, and then click
Connect
.
(
Optional
) If multiple portals are saved on your app, select a portal from the
Portal
drop-down. By default, the most recently connected portal is pre-selected from the
Portal
drop-down.
(
Optional
) By default, you are automatically connected to the
Best Available
gateway, based on the configuration that the administrator defines and the response times of the available gateways. To connect to a different gateway, click the gateway drop-down and then use one of the following options:
Select a gateway manually (external gateways only).
This option is only available if your administrator enables manual gateway selection.
Assign and automatically connect to a preferred gateway:
From the status panel, click the Settings (
) icon to open the settings menu.
Select
Preferred Gateway
to open the GlobalProtect: Preferred Gateway dialog.
From the list of available gateways, select the gateway that you want to set as the preferred gateway and then
Set as Preferred
.
Close
the dialog.
If you no longer want to connect to the gateway automatically, you can also remove the preferred gateway assignment:
From the status panel, click the Settings (
) icon to open the settings menu.
Select
Preferred Gateway
to open the GlobalProtect: Preferred Gateway dialog.
From the list of available gateways, select the preferred gateway and then
Remove Preferred
.
Close
the dialog.
(
Optional
) Depending on the connection mode, click
Connect
to initiate the connection.
(
Optional
) If prompted, enter your
Username
and
Password
and then
Sign In
.
If your administrator has allowed you to use biometric (fingerprint) information to sign in, you need to first sign-in with a username and password twice (once to save it and again to authenticate); you can then use biometric information to sign in.
When the app connects in external mode, the GlobalProtect system tray icon displays a shield (
), and
Connected
appears when you hover over the icon. When the app connects in internal mode, the GlobalProtect system tray icon displays a house (
), and
Internal Network
appears when you hover over the icon.
Open the GlobalProtect app.
Click the GlobalProtect system tray icon to launch the app interface.
A notification appears if your administrator configured the portal to install the Autonomous DEM (ADEM) endpoint agent during the GlobalProtect app installation and has either allowed you to enable the tests or not allowed you to enable the tests. If your administrator has already installed the ADEM endpoint agent and later configured the portal to uninstall the ADEM endpoint agent, a notification appears at the next login.
View information about your network connection.
After you launch the app, click the settings icon (
) on the status panel to open the settings menu. Select
Settings
to open the
GlobalProtect Settings
panel, and then select one of the following tabs to view information about your network connection:
General

—Displays the username and portal(s) associated with the GlobalProtect account. You can also add, delete, or modify portals from this tab.

Connection

—Lists the gateways configured for the GlobalProtect app and provides the following information about each gateway:

Gateway name
Tunnel status
Authentication status
Connection type
Gateway IP address or FQDN (only available in external mode)

For internal mode, the

Connection

tab displays the entire list of available gateways. For external mode, the

Connection

tab displays only the gateway to which you are connected and additional details about the gateway (such as the gateway IP address and uptime).

Host Profile

—Displays the endpoint data that GlobalProtect uses to monitor and enforce security policies using the Host Information Profile (HIP). Click

Resubmit Host Profile

to manually resubmit HIP data to the gateway.

If your administrator configures the

Severity

value for missing patches as a HIP match condition, use the following mappings between the GlobalProtect severity values and the OPSWAT severity ratings to understand what each value means:

Severity Value Displayed on the GlobalProtect App	OPSWAT Severity Rating
0	Low
1	Moderate
2	Important
3	Critical

Troubleshooting

—Enables you to

Collect Logs

, set the

Logging Level

, view information about the network configuration, route settings, active connections, and logs, and optionally

Enable user experience tests

.

In order for the GlobalProtect app to send troubleshooting logs, diagnostic logs, or both to Cortex Data Lake for further analysis, you must configure the GlobalProtect portal to enable the GlobalProtect app log collection for troubleshooting. Additionally, you can configure the HTTPS-based destination URLs that can contain IP addresses or fully qualified domain names of the web servers/resources that you want to probe, and to determine issues such as latency or network performance on the end user’s endpoint.
When GlobalProtect is connected, you can verify that the ADEM endpoint agent can perform user experience tests if the
Enable user experience tests
check box is displayed on the GlobalProtect app. Or you can verify that a message is displayed if your administrator installed the ADEM endpoint agent during the GlobalProtect app installation but does not allow you to enable or disable user experience tests from the GlobalProtect app. By default, heartbeat alerts are still forwarded to ADEM even when GlobalProtect is disabled.
If your administrator configured the portal to install the Autonomous DEM endpoint agent during the GlobalProtect app installation and has allowed you to enable the tests, select the check box to
Enable user experience tests
on the GlobalProtect app. This check box does not appear if your administrator does not allow you to enable or disable user experience tests from the GlobalProtect app. Instead, a message is displayed, confirming that the app is enabled to run user experience tests.
If you do not select the check box to
Enable user experience tests
, heartbeat alerts are still forwarded to ADEM.
For details about getting started with ADEM on Panorama Managed Prisma Access, see Get Started with Autonomous DEM. For details about getting started with ADEM on Cloud Managed Prisma Access, see Get Started with Autonomous DEM.
(
Optional
) Log in using a new password.
If your GlobalProtect administrator configures the GlobalProtect portal agent to
Save User Credentials
, your credentials are automatically saved to the GlobalProtect app. If your password for accessing the corporate network changes, you must log in to GlobalProtect using your new password.
Launch the GlobalProtect app by clicking the system tray icon. The status panel opens.
Click the settings icon (
) to open the settings menu.
Select
Settings
to open the
GlobalProtect Settings
panel.
On the
General
tab of the
GlobalProtect Settings
panel,
Sign Out
to clear your saved user credentials from the GlobalProtect app.
After you clear your user credentials, you can reconnect to GlobalProtect with your new username and password.
(
Optional
) Disconnect from GlobalProtect.
If your administrator configures GlobalProtect with the
On-Demand
connect method, you can disconnect from GlobalProtect by clicking
Disconnect
on the status panel.