What Data Does the GlobalProtect App Collect?

By default, the GlobalProtect app collects vendor-specific data about the end user security packages that are running on the endpoint (as compiled by the OPSWAT global partnership program) and reports this data to the GlobalProtect gateway for policy enforcement.
Because security software must continually evolve to ensure end user protection, your GlobalProtect gateway licenses also enable you to receive dynamic updates for the GlobalProtect data file with the latest patch and software versions available for each package.
While the GlobalProtect app collects a comprehensive amount of data about the host it is running on, you may require your end users to run additional software in order to connect to the network or access certain resources. In this case, you can define custom checks that instruct the app to collect specific registry information (on Windows endpoints), preference list (plist) information (on macOS endpoints), or information about whether or not specific services are running on the host.
By default, the app collects data about the following categories of information to help identify the security state of the host:
Table: Data Collection Categories
Data Collected
Information about the host itself, including the hostname, logon domain, operating system, app version, and, for Windows systems, the domain to which the machine belongs.
For Windows endpoints’ domain, the GlobalProtect app collects the domain defined for ComputerNameDnsDomain, which is the DNS domain assigned to the local computer or the cluster associated with the local computer. This data is displayed for the Windows endpoints’ Domain in the HIP Match log details (MonitorLogsHIP Match).
Mobile Device
Information about the mobile device, including the device name, logon domain, operating system, app version, and information about the network to which the device is connected. In addition, GlobalProtect collects information on whether the device is rooted or jailbroken.
To collect mobile device attributes and utilize them in HIP enforcement policies, GlobalProtect requires an MDM server. GlobalProtect currently supports HIP integration with the AirWatch MDM server.
For devices managed by AirWatch, host information collected by the GlobalProtect app can be supplemented with additional information collected from the AirWatch service. Refer to Configure Windows User-ID Agent to Collect Host Information for a list of attributes that can be retrieved from AirWatch.
Patch Management
Information about any patch management software that is enabled and/or installed on the host and whether there are any missing patches.
If you want to configure the Severity value for missing patches as a match condition in your HIP object (ObjectsGlobalProtectHIP Objects<hip-object>Patch ManagementCriteria), use the following mappings between the GlobalProtect severity values and the OPSWAT severity ratings to understand what each value means:
  • -2—Not Available
  • -1—Unknown
  • 0—Low
  • 1—Moderate
  • 2—Important
  • 3—Critical
Information about any firewalls that are installed and/or enabled on the host.
Information about any antivirus or anti-spyware software that is enabled and/or installed on the endpoint, whether or not real-time protection is enabled, the virus definition version, last scan time, and the vendor and product name.
GlobalProtect uses OPSWAT technology to detect and assess third-party security applications on the endpoint. By integrating with the OPSWAT OESIS framework, GlobalProtect enables you to assess the compliance state of the endpoint. For example, you can define HIP objects and HIP profiles that verify the presence of a specific version of antivirus software from a specific vendor on the endpoint and also ensure that it has the latest virus definition files.
OPSWAT is unable to detect the following Anti-Malware information for the Gatekeeper security feature on macOS endpoints:
  • Engine Version
  • Definition Version
  • Date
  • Last Scanned
Disk Backup
Information about whether disk backup software is installed, the last backup time, and the vendor and product name of the software.
Disk Encryption
Information about whether disk encryption software is installed, which drives and/or paths are configured for encryption, and the vendor and product name of the software.
Data Loss Prevention
Information about whether data loss prevention (DLP) software is installed and/or enabled to prevent sensitive corporate information from leaving the corporate network or from being stored on a potentially insecure device. This information is only collected from Windows endpoints.
You can exclude certain categories of information from being collected on certain hosts to save CPU cycles and improve response time. To do this, create an agent configuration on the portal, and then exclude the categories you are not interested in (NetworkGlobalProtectPortals<portal-config>Agent<agent-config>Data Collection). For example, if you do not plan on creating policies based on whether or not endpoints run disk backup software, you can exclude that category to prevent the app from collecting any information about disk backup.
You can also exclude information from being collected on personal endpoints in order to provide user privacy. For example, you can exclude the list of apps installed on endpoints that are not managed by a third-party mobile device manager.

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