GlobalProtect
Resolve FIPS-CC Mode Issues
Table of Contents
Resolve FIPS-CC Mode Issues
View possible FIPS-CC mode issues and the corresponding
solutions.
The following table describes possible
FIPS-CC mode issues and the corresponding solutions. If you encounter
any issues that are not described below, please contact your GlobalProtect™
administrator for troubleshooting assistance.
Issue | Description | Solution |
|---|---|---|
The GlobalProtect app fails to initialize
in FIPS-CC mode due to a FIPS power-on self-test or integrity test failure. | After you enable FIPS-CC mode, the GlobalProtect
app performs FIPS power-on self-tests and integrity tests during
app initialization and system or app reboots. If either of these
tests fail, the GlobalProtect app is disabled and the About window
displays the FIPS-CC Mode Failed error
message:  | Restart the app to clear the error condition.
If the issue persists, uninstall and then reinstall the app. |
The GlobalProtect app is unable to establish
a connection in FIPS-CC mode due to a FIPS conditional self-test failure. | After the GlobalProtect app initializes
in FIPS-CC mode, it performs FIPS conditional self-tests. If the
self-tests fail, the GlobalProtect app terminates the session and remains
disconnected. | To establish a GlobalProtect connection,
you must re-authenticate to the GlobalProtect portal. |
If GlobalProtect is unable to initialize or connect in
FIPS-CC mode, you can access the
Troubleshooting
tab
of the GlobalProtect Settings panel to view and collect logs for
troubleshooting. All other tabs are unavailable until GlobalProtect
connects successfully.