ION 1200-S Hardware Reference
    : Troubleshoot Common Issues with the ION 1200-S Series
    Focus
    Download PDF
    Focus
    1. Home
    2. Firewalls & Appliances
    3. ION 1200-S Hardware Reference
    4. Troubleshoot ION 1200-S Series
    5. Troubleshoot Common Issues with the ION 1200-S Series
    Download PDF

    ION 1200-S Hardware Reference

    Troubleshoot Common Issues with the ION 1200-S Series

    Table of Contents

    Troubleshoot Common Issues with the ION 1200-S Series

    Troubleshoot common issues with the 1200-S Series by following resolution steps or contacting Palo Alto Networks Support.
    Alerts and Incidents are reported when there is fault in the system or an issue with the cellular modem.
    Troubleshoot the issue by following the resolution steps mentioned in the table. If the issue persists, contact Palo Alto Networks Support.
    IssueResolution
    No radio signal - The cellular module in the ION device cannot detect a radio signal from the internet service provider network.
    1. Check the modem status.
    2. Check the radio status.
    3. Check the antenna connectivity.
    4. Check if the SIM card is properly installed.
    5. Check if you are in your network provider’s coverage area.
    Weak radio signal - reception on your modem is poor.
    1. Check the antenna connectivity.
    2. Try to move the router to a different location where there are fewer or no obstacles to the signal (for example, near a window).
      Keep the device away from large metal objects, such as ducts, mirrors, appliances, and elevators. Minimize the number of walls between the unit and base station. Avoid any cables in proximity to the antennas.
    No internet access
    1. Check the modem status.
    2. Check the radio status.
    3. Check the SIM status.
    4. Make sure that a SIM card is installed in the modem. Check with your mobile broadband service provider to ensure that good coverage exists in the area.
    5. Make sure that your mobile broadband account is active.
    6. If there is no mobile broadband coverage, the Signal Strength LED is off. If there is poor signal strength, move the modem closer to a window for better access to the mobile broadband signal.
    7. Check to see if your mobile service provider is experiencing network problems. There may be issues with the service provider rather than your modem.
    8. You might need to add a custom or a private APN profile. Contact your mobile broadband service provider for APN information.
    Interface flapping
    1. Check the Signal Strength LED.
    2. If you see only one or two signal strength bars, move the modem closer to a window for better access to the mobile broadband signal.
    Slow download or upload speed
    Data transfer speed depends on signal strength and interfering radio sources and technology it is connected to.
    1. Check the antenna connection.
    2. Check the RAT modem connection; (for example, LTE 4G is generally faster than 3G).
    3. Try to move the router to a different location where there is less or no obstacles to the signal; (for example, near a window).
    4. Check for obstacles to the signal and interference from other devices.
    Attached no IP address
    		If your modem cannot access the internet but one or more Signal Strength LED bars are green, see if the modem can obtain an internet IP address from the mobile broadband service provider. Modem requests an IP address from the mobile broadband service provider. You can determine whether the request was successful from Alerts or Notifications on the portal.
    1. Make sure that an APN profile exists and selected as an active profile, in case of custom APN.
    2. Turn the radio off and then turn it back on.
    3. Turn modem off and on. If you still cannot obtain an internet IP address, contact your mobile broadband service provider.
    No power in the PoE ports.
    1. Confirm whether the powered device (PD) on the PoE port is attached properly.
    2. If PD is attached but not receiving power, check if PoE is enabled on the port, port is administratively enabled and whether device budget permits powering on the PD.
    Power Sourcing Equipment (PSE) controller encounters an internal error requiring a reload/power-cycle/RMA of the device.
    1. Recover the device.
    2. Check if a reload of the device or a power-cycle helps to recover the device.
    3. Call Palo Alto Networks support if the issue is still not resolved.
    The main power usage goes over the configured threshold for the system or for a port.Check the PD power requirements for the port and all the PDs. Validate whether the power usage for the port and all the PDs is as expected and is over the configured threshold for the device.

    © 2024 Palo Alto Networks, Inc. All rights reserved.