WF-500-B Appliance Hardware Reference
    : Replace a WF-500-B System Drive
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    4. Service the WF-500-B Appliance
    5. Replace a WF-500-B System Drive
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    WF-500-B Appliance Hardware Reference

    Replace a WF-500-B System Drive

    Table of Contents

    Replace a WF-500-B System Drive

    Learn how to replace a system drive on a WF-500-B appliance.
    If the system drive fails, the appliance attempts to boot the Maintenance Recovery Tool (MRT) where you can view error messages and drive status. If the MRT is not bootable, power down the appliance. For assistance in verifying the status of the drive to determine if it should be replaced, contact Palo Alto Networks Support.
    The system drive on the WF-500-B appliance is located on the back panel of the appliance (see WF-500-B Back Panel).
    Disconnect all power cords before servicing the WF-500-B appliance.
    After you install the new drive, you will need to obtain a backup configuration that you saved from the failed appliance to restore your configuration.
    To avoid injury to yourself or damage to your Palo Alto Networks® hardware or the data that resides on the hardware, read the Product Safety Warnings.
    1. Power off the appliance by pressing the power button on the front of the appliance and then remove the AC power cords.
    2. Press the ejector button on the system drive carrier to release the carrier handle and gently pull the handle toward you to remove the carrier and drive.
    3. Remove the replacement drive from the packaging and place it on an antistatic surface.
    4. Install the replacement drive in the drive carrier of the failed drive.
      1. Place the failed drive next to the replacement drive with the connectors facing the same direction.
      2. Remove the four screws that hold the failed drive in the carrier and remove the drive from the carrier.
      3. Install the replacement drive in the carrier and secure it using the four screws you removed from the failed drive.
    5. Install the replacement drive in the appliance.
      1. Ensure that the drive carrier lever is in the open position; if it is not, press the ejector button on the drive carrier to release the lever and pull it out until it is fully open.
      2. Slide the replacement drive and carrier assembly in to the empty drive bay until it is about 1/4” (.6cm) from being fully inserted.
      3. Before fully inserting the drive carrier, ensure that the lever attaches to the locking mechanism on the appliance and then close the lever to seat the carrier.
    6. Power on the appliance and connect a standard RJ-45 Ethernet cable from the RJ-45 port on your computer to the MGT port on the appliance.
    7. Change the IP address on your computer to an address in the 192.168.1.0/24 network, such as 192.168.1.2.
    8. From a web browser, go to https://192.168.1.1 and when prompted, log in to the web interface using the default username and password (admin/admin).
    9. Perform the following steps to restore the appliance:
      1. Configure the appliance to access your management network (DeviceSupportInterfaces).
      2. Activate the Support license (DeviceSupport).
      3. Activate licenses and subscriptions (DeviceLicenses).
      4. Upgrade or downgrade the appliance so that the software version matches the version that was installed on the failed drive.
      5. Import a recent backup configuration to restore the appliance configuration (DeviceOperations Configuration Management).

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