Send Security Alerts to ServiceNow

Manually send alerts from IoT Security through Cortex XSOAR to ServiceNow to make work orders.
From the IoT Security portal, send a security alert to ServiceNow. Before sending it, IoT Security converts the alert into a security incident, which ServiceNow receives in its Zingbox alerts vulnerability incident table. From there, a ServiceNow user can create a work order for a network security analyst to investigate.
  1. Log in to the IoT Security portal, click
    Security Alerts
    , and then select the check box of the alert you want to send as an incident to ServiceNow.
  2. Click
    Send to
    The Send to ServiceNow panel appears.
  3. Add a comment and then click
    After you click
    , a link appears. When you click it, a new browser window opens to the XSOAR playbook for this action.
    To confirm that the work order was sent, click the link to the XSOAR playbook for this action.
    For the link in IoT Security to open the corresponding playbook in Cortex XSOAR, you must already be logged in to your XSOAR instance before clicking it.
    The green boxes in the playbook indicate that a particular step was successfully performed. Following the path through the playbook gives you feedback about whether an action was carried out successfully or, if not, where the process changed course.
    Also, the action “Sent to ServiceNow” appears in the Last Action column. If you don’t see this column, click the Columns icon ( ) and select
    Last Action
  4. Log in to ServiceNow and check the table you created for receiving security incidents from IoT Security.
    You can also send an alert to ServiceNow from the Alert Details page and from the Alerts section on the Device Details page.

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