Firewall Disconnected from Panorama
Focus
Focus
Next-Generation Firewall

Firewall Disconnected from Panorama

Table of Contents

Firewall Disconnected from Panorama

Incident Code
INC_NGFW_TO_MANAGING_PANORAMA_CONNECTIVITY
Severity
Warning
Category
Device
Subcategory
Management
Description
The connection between Firewall and Panorama has been lost.
Raise Condition
This incident is raised when a Next-Generation Firewall (NGFW) loses its connection for more than 1 hour to its managing Panorama. This indicates that the firewall is currently unable to communicate with its central management, which may impact policy updates, logging, and monitoring. The system will continue to try and re-establish the connection.
Clear Condition
This incident will clear automatically as soon as the connection between the NGFW and Panorama is successfully restored and stays connected for at least 2 hour. If a firewall is permanently decommissioned while this incident is active, the incident will be automatically cleared after a 90-day grace period.
Probable Root Cause Incident
"INC_NGFW_CONNECTION_FAIL_UNKNOWN_SNI",
"INC_NGFW_PANORAMA_PRE_SC3",
"INC_NGFW_INVALID_AUTHKEY_GIVEN_BY_DEVICE"