PAN-OS 10.1.0 Known Issues

What is the list of known issues for PAN-OS 10.1.0?
The following list includes only outstanding known issues specific to PAN-OS
®
10.1.0. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID.
Issue ID
Description
If you use Panorama to retrieve logs from Cortex Data Lake (CDL), new log fields (including for Device-ID, Decryption, and GlobalProtect) are not visible on the Panorama web interface.
Workaround:
Enable duplicate logging to send the logs to CDL and Panorama. This workaround does not support Panorama virtual appliances in Management Only mode.
Upgrading a PA-220 firewall takes up to an hour or more.
PA-220 firewalls are experiencing slower web interface and CLI performance times.
Upgrading Panorama with a local Log Collector and Dedicated Log Collectors to PAN-OS 8.1 or a later PAN-OS release can take up to six hours to complete due to significant infrastructure changes. Ensure uninterrupted power to all appliances throughout the upgrade process.
A critical System log is generated on the VM-Series firewall if the minimum memory requirement for the model is not available.
  • When the memory allocated is less than 4.5GB, you cannot upgrade the firewall. The following error message displays:
    Failed to install 9.0.0 with the following error: VM-50 in 9.0.0 requires 5.5GB memory, VM-50 Lite requires 4.5GB memory.Please configure this VM with enough memory before upgrading.
  • If the memory allocation is more than 4.5GB but less that the licensed capacity requirement for the model, it will default to the capacity associated with the VM-50.
    The System log message
    System capacity adjusted to VM-50 capacity due to insufficient memory for VM-
    <xxx>
    license
    , indicates that you must allocate the additional memory required for licensed capacity for the firewall model.
APPORTAL-3313
Changes to an IoT Security subscription license take up to 24 hours to have effect on the IoT Security app.
APPORTAL-3309
An IoT Security production license cannot be installed on a firewall that still has a valid IoT Security eval or trial license.
Workaround:
Wait until the 30-day eval or trial license expires and then install the production license.
APL-15000
When you move a firewall from one Cortex Data Lake instance to another, it can take up to an hour for the firewall to begin sending logs to the new instance.
APL-8269
For data retrieved from Cortex Data Lake, the Threat Name column in
Panorama
ACC
threat-activity
appears blank.
PLUG-380
When you rename a device group, template, or template stack in Panorama that is part of a VMware NSX service definition, the new name is not reflected in NSX Manager. Therefore, any ESXi hosts that you add to a vSphere cluster are not added to the correct device group, template, or template stack and your Security policy is not pushed to VM-Series firewalls that you deploy after you rename those objects. There is no impact to existing VM-Series firewalls.
WF500-5559
An intermittent error while analyzing signed PE samples on the WildFire appliance might cause analysis failures.
WF500-5471
After using the firewall CLI to add a WildFire appliance with an IPv6 address, the initial connection may fail.
Workaround:
Retry connecting after you restart the web server with the following command:
debug software restart process web-server
.
PAN-174254
Gateway Load Balancer (GWLB) inspection is disabled on the VM-Series firewall for AWS after a reboot.
Workaround:
Enable GWLB inspection.
PAN-174094
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
SaaS Policy Recommendation does not work on firewalls because the SaaS Security Inline policy recommendation license check fails. When this occurs, the bottom ribbon on
Device
Policy Recommendation
SaaS
displays the message
SaaS Security license is required for feature to function
in red text.
On Panorama, the
SaaS Inline Security
column in
Panorama
Device Deployment
Licenses
shows that the SaaS Security Inline license is not present on the managed firewall.
Workaround
: If Panorama manages the firewall, use Panorama to import SaaS policy recommendations and then push them to the firewall.
PAN-172515
If you downgrade from PAN-OS 10.1 to an earlier version and you have configured the Cloud Authentication Service in an Authentication profile, the firewall does not remove the Cloud Authentication Service from the Authentication profile, displays the authentication method as None, and any subsequent commits are not successful.
Workaround:
Delete the Authentication profile that is configured for the Cloud Authentication Service then commit your changes.
PAN-172492
You can create and commit a log forwarding profile (
Objects
Log Forwarding
) with an invalid
Filter
.
PAN-172454
If the firewall communicates with the Cloud Identity Engine before you install the device certificate on the firewall or Panorama, all subsequent queries to the Cloud Identity Engine fail.
Workaround
: Use the
debug software restart process dscd
to restart the connection to the Cloud Identity Engine.
PAN-172397
The Panorama management server web interface becomes unresponsive when an administrator previews their configuration changes (
Commit
Commit to Panorama
Commit Changes Made By
Preview Changes
) if there are uncommitted configuration changes made by multiple administrators.
Workaround:
Administrators should use Config Audit (
Panorama
Config Audit
) to preview their own configuration changes.
PAN-172419
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
Hot-swapping or hot-plugging a transceiver in the HSCI-A or HSCI-B port on the PA-5450 firewall may cause the device to reboot unexpectedly.
PAN-172386
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
A Passive PA-5450 firewall in an Active/Passive HA pair will continue to process traffic even if its port(s) are in a Disabled state when the ports do not link up initially due to local or remote faults.
PAN-172276
Changing the port speed on a PA-400 Series firewall from auto-negotiate to 1G may cause the dataplane port to flap intermittently and result in a loss of traffic.
PAN-172274
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.
Workaround:
Issue the following command to retrieve and update the licenses:
license request fetch
.
PAN-172113
If you request a User Activity Report on Panorama and the vsys key value in the XML is an unsupported value, the resulting job becomes unresponsive at 10% and does not complete until you manually stop the job in the web interface.
Workaround:
Change the vsys key to a valid device group, commit your changes, and run the User Activity Report again.
PAN-172091
If you have configured a virtual system as a User-ID hub and a firewall that receives IP address-to-username mapping from the hub has a security policy that includes a QoS policy rule, the firewall does not match the user to the QoS policy rule if the traffic attempts to access a virtual system that is not the hub.
PAN-172208
The PA-5450 firewall may reload in rare conditions while handling high stress SSL traffic when CPU utilization reaches 100% or packet broker capacity exceeds 40%.
PAN-172171
In an HA Active/Passive configuration using Auto mode, a Passive PA-5450 firewall under traffic stress can get stuck in maintenance mode after receiving the
slot7-path_monitor Path monitor failure
service failure.
Workaround:
Use Active/Passive Shutdown mode instead of Auto mode.
PAN-172132
QoS fails to run on a tunnel interface (for example, tunnel.1).
PAN-172095
PA-7050 firewalls may experience some log loss if the VLD process crashes.
PAN-172067
When you configure a HTTP server profile (
Device
Server Profiles
HTTP
or
Panorama
Server Profiles
HTTP
), the
Username
and
Password
fields are always required regardless of whether
Tag Registration
is enabled.
Workaround:
When you configure an HTTP server profile, always enter a username and password to successfully create the HTTP server profile.
You must enter a username and password even if the HTTP server does not require it. The HTTP server ignores the username and password if they are not required for the firewall to connect.
PAN-172061
A process (allpktproc) can cause intermittent crashes on the Passive PA-5450 firewall in an Active/Passive HA pair. This issue may be seen during an upgrade or reload of the firewall with traffic and when clearing sessions.
PAN-171982
For PA-7000 Series Legacy firewalls, you are unable to view logs (
Monitor
) on the web interface or in the CLI (
show log <logtype>
)
Workaround:
Log in to the firewall CLI and restart the vldmgr process.
admin>
debug software restart process vldmgr
PAN-171938
No results are displayed when you
Show Application Filter
for a Security policy rule (
Policies
Security
Application
Value
Show Application Filter
).
PAN-171898
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
PA-5450 firewalls may not get full 10G throughput when traffic is sent from 100G/40G interfaces to 10G interfaces.
PAN-171839
The Enable Bonjour Reflector option under
Network
Interfaces
Layer 3 Interface
IPv4
is not supported on the PA-5450 firewall.
PAN-171750
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
The PA-5450 firewall's HSCI interface does not recognize a hot-swapped 40G or 100G transceiver.
Workaround:
Power down the firewall before removing and installing a 40G or 100G transceiver. After the transceiver is installed, power on the firewall.
PAN-171744
No data is displayed for the Forward Error Correction (FEC) plot for SD-WAN application performance (
Panorama
SD-WAN
Monitoring
).
PAN-171723
If you use Panorama to push a configuration that uses App-ID Cloud Engine (ACE) App-IDs and then you downgrade the firewall from PAN-OS 10.1 to PAN-OS 10.0, the installation succeeds but after you reboot, the auto-commit fails.
Workaround:
Remove all ACE application configurations before downgrading.
PAN-171714
If you use the NetBIOS format (
domain\user
) for the IP address-to-username mapping and the firewall receives the group mapping information from the Cloud Identity Engine, the firewall does not successfully match the user to the correct group.
PAN-171706
If you are using Panorama to manage firewalls with multiple virtual systems and the virtual system that is the User-ID hub uses an alias, the local commit on Panorama is successful but the commit to the firewall fails.
PAN-171703
On the Panorama management server, the GlobalProtect Activity widget (
ACC
GlobalProtect Activity
) and GlobalProtect logs (
Monitor
Logs
GlobalProtect
) do not display if a
Device Group
is selected.
Workaround:
Select the
All
device group to view the GlobalProtect Activity widget and GlobalProtect logs.
PAN-171673
On the Panorama management server, the
ACC
returns inaccurate results when you filter for
New App-ID
using the
App-usage
widget.
PAN-171635
If you have an on-premise Active Directory and there is an existing group mapping configuration on the firewall, if you migrate the group mapping to the Cloud Identity Engine, the firewall does not remove the existing group mapping even if the configuration is disabled and the firewall is rebooted, which may conflict with new mappings from the Cloud Identity Engine.
Workaround
: Use the
debug user-id clear domain-map
command to remove the existing group mappings from the firewall.
PAN-171224
On the Panorama management server, a custom report (
Monitor
Managed Custom Reports
) with a high volume of unique data objects is not generated when you click
Run Now
.
PAN-171145
If you edit or remove the value for the
mail
attribute in your on-premise Active Directory, the changes may not be immediately reflected on the firewall after it syncs with the Cloud Identity Engine.
PAN-171127
On the Panorama management server, custom reports (
Monitor
Manage Custom Reports
) for the
Device Application Statistics
and
Device Traffic Summary
databases display
null
for the Application fields.
PAN-170923
In
Policies
Security
Policy Optimizer
New App Viewer
, when you select a Security policy rule in the bottom portion of the screen, the application data in the application browser (top portion of screen) does not match the Apps Seen on the selected rule. In addition, filtering in the application browser based on Apps Seen does not work.
PAN-170473
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
SSL traffic is not decrypted on inbound inspection when the private key is using a hardware security module (HSM).
PAN-170462
SaaS applications downloaded from the App-ID Cloud Engine (ACE) do not appear in daily application reports (
Monitor
Reports
Application Reports
) or in the
Application
column of the
Application Usage
widget in
ACC
Network Activity
.
PAN-170270
Using the CLI to power on a PA-5450 Networking Card (NC) in an Active HA firewall can cause its Passive peer to temporarily go down.
PAN-170174
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
A CN-NGFW pod might incorrectly restart multiple times after bring up due to eth0 being unavailable when kubelet runs network checks on eth0. The following error is seen in the DP node journalctl logs: "failed to read pod IP from plugin/docker: networkPlugin cni failed on the status hook for pod "pan-ngfw-dep-<>_kube-system": unexpected address output".
Workaround
: Redeploy the CN-NGFW pod
PAN-169906
The CN-Series Firewall as a Kubernetes Service does not support AF_XDP when deployed in CentOS.
PAN-168920
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
On a PA-5450 firewall, QoS does not honor the guaranteed bandwidth for classes set to a Priority of real-time.
PAN-168636
Connecting to the App-ID Cloud Engine (ACE) cloud using a management port with explicit proxy configured on it is not supported. Instead, use a data plane interface for the service route (Prepare to Deploy App-ID Cloud Engine describes how to do this.)
PAN-168113
On the Panorama management server, you are unable to configure a master key (
Device
Master Key and Diagnostics
) for a managed firewall if an interface (
Network
Interfaces
Ethernet
) references a zone pushed from Panorama.
Workaround:
Remove the referenced zone from the interface configuration to successfully configure a master key.
PAN-167847
If you issue the command
opof stats
, then clear the results {opof stats -c}, the Active Sessions value is sometimes invalid. For example, you might see a negative number or an excessively large number.
Workaround:
Re-run the
opof stats
command after the offload completes.
PAN-167401
When a firewall or Panorama appliance configured with a proxy is upgraded to PAN-OS 10.0.3 or a later release, it fails to connect to edge service.
PAN-166464
PAN-OS reports the PA-5450 fan numbers incorrectly by listing them in the opposite order. This does not affect fan operation. For further information, contact Customer Support.
PAN-166398
On PA-5450 Next-Generation firewalls, when you configure path or latency monitoring on the Health Monitor tab in the Packet Broker profile (
Objects
Packet Broker
), after a firewall restart, the path health monitor may be disabled due to a configuration synchronization issue, so the firewall may not be aware of path failures.
Workaround:
Change the health monitoring configuration and commit the change to prevent this issue from occurring.
PAN-165669
If you configure a group that the firewall retrieves from the Cloud Identity Engine as the
user in
value in a filter query, Panorama is unable to retrieve the group membership and as a result, is unable to display this data in logs and custom reports.
PAN-164922
On the Panorama management server, a context switch to a managed firewall running a PAN-OS 8.1.0 to 8.1.19 release fails.
PAN-164885
On the Panorama management server, pushes to managed firewalls (
Commit
Push to Devices
or
Commit and Push
) may fail when an EDL (
Objects
External Dynamic Lists
) is configured to
Check for updates
every 5 minutes due to the commit and EDL fetch processes overlapping. This is more likely to occur when multiple EDLs are configured to check for updates every 5 minutes.
PAN-164841
A successful deployment of a Panorama virtual appliance on Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Product (GCP) is inaccessible when deploying using the PAN-OS 10.1.0-b6 release.
PAN-164647
On the Panorama management server, activating a license (
Panorama
Device Deployment
Licenses
) on managed firewalls in a high availability (HA) configuration causes the Safari web browser to become unresponsive.
Workaround:
Log in to the Panorama web interface from a web browser other than Safari to successfully activate a license on managed firewalls in an HA configuration.
PAN-164586
If you use a value other than
mail
for the user or group email attribute in the Cloud Identity Engine, it displays in
user@domain
format in the CLI output.
PAN-163966
On the Panorama management server, the
ACC
and on demand reports (
Monitor
Manage Custom Reports
) are unable to fetch Directory Sync group membership when the Source User Group filter query is applied, resulting in no data being displayed for the filter when Directory Sync is configured as the Source User for a policy rule.
PAN-162836
On the VM-Series firewall, if you select
Device
Licenses
Deactivate VM
a popup window opens and you can choose
Subscriptions
or
Support
and press
Continue
to remove licenses and register the changes with the license server. When the license removal is complete the
Deactivate VM
window does not update its text to exclude deactivated licenses or close the window.
Workaround
: Wait until the license deactivation is complete, and click
Cancel
to close the window.
PAN-162164
When upgrading a multi-dataplane firewall from PAN-OS 10.0 to 10.1, if the configuration includes the DHCP Broadcast Session option enabled, the commit fails. Auto-commit is not affected.
Workaround:
Load the configuration from running config (load config from running-config.xml) and perform a commit.
PAN-162088
On the Panorama management server in a high availability (HA) configuration, content updates (
Panorama
Dynamic Updates
) manually uploaded to the active HA peer are not synchronized to the passive HA peer when you
Install
a content update and enable
Sync to HA Peer
.
PAN-161666
The firewall includes any users configured in the Cloud Identity Engine in the count of groups. As a result, some CLI command output does not accurately display the number of groups the firewall has retrieved from the Cloud Identity Engine and counts users as groups in the
No. of Groups
in the command output. If the attempt to retrieve the user or group fails, the information for the user or group still displays in the CLI command output.
PAN-161451
If you issue the command
opof stats
, there are occasional zero packet and byte counts coming from the DPDK counters. This occurs when a session is in the tcp-reuse state, and has no impact on the existing session.
PAN-160238
If you migrate traffic from a firewall running a PAN-OS version earlier than 9.0 to a firewall running PAN-OS 9.0 or later, you experience intermittent VXLAN packet drops if TCI policy is not configured for inspecting VXLAN traffic flows.
Workaround:
On the new firewall, create an app override for VXLAN outer headers as described in What is an Application Override? and the video tutorial How to Configure an Application Override Policy on the Palo Alto Networks Firewall.
PAN-OS version 9.0 can inspect both inner and outer VXLAN flows. If you want to inspect inner flows, you must define a tunnel content inspection (TCI) policy.
PAN-157444
As a result of a telemetry handling update, the Source Zone field in the DNS analytics logs (viewable in the DNS Analytics tab within AutoFocus) might not display correct results.
PAN-157327
On downgrade to PAN-OS 9.1, Enterprise Data Loss Prevention (DLP) filtering settings (
Device
Setup
DLP
) are not removed and cause commit errors for the downgraded firewall if you do not uninstall the Enterprise DLP plugin before downgrade.
Workaround:
After you successfully downgrade a managed firewall to PAN-OS 9.1, commit and push from Panorama to remove the Enterprise DLP filtering settings and complete the downgrade.
  1. Downgrade your managed firewall to PAN-OS 9.1
  2. Log in to the firewall web interface and view the
    Tasks
    to verify all auto commits related to the downgrade have completed successfully.
  3. Log in to the Panorama web interface and
    Commit
    Commit and Push
    to your managed firewall downgraded to PAN-OS 9.1.
PAN-157103
Multi-channel functionality may not be properly utilized on an VM-Series firewall deployed in VMware NSX-V after the service is first deployed.
Workaround
: Execute the command
debug dataplane pow status
to view the number of channels being utilized by the dataplane.
Per pan-task Netx statisticsCounter Name 1 2 3 4 5 6 Total---------------------------------------------ready_dvf 2 0 0 0 0 0 2
If multi-channel functionality is not working, disable your NSX-V security policy and reapply it. Then reboot the VM-Series firewall. When the firewall is back up, verify that multi-channel functionality is working by executing the command
debug dataplane pow status
. It should now show multiple channels being utilized.
Per pan-task Netx statisticsCounter Name 1 2 3 4 5 6 Total---------------------------------------------ready_dvf 1 1 0 0 0 0 2
PAN-156598
(
Panorama only
) If you configure a standard custom vulnerability signature in a custom Vulnerability Protection profile in a shared device group, the shared profile custom signatures do not populate in the other device groups when you configure a combination custom vulnerability signature.
Workaround:
Use the CLI to update the combination signature.
PAN-154292
On the Panorama management server, downgrading from a PAN-OS 10.0 release to a PAN-OS 9.1 release causes Panorama commit (
Commit
Commit to Panorama
) failures if a custom report (
Monitor
Manage Custom Reports
) is configured to Group By
Session ID
.
Workaround:
After successful downgrade, reconfigure the Group By setting in the custom report.
PAN-154053
This issue has been resolved. See
PAN-OS 10.1.1 Addressed Issues
.
If two or more PA-5450 fan assemblies fail, the firewall shuts down without providing a console or CLI error message about the fan failure.
PAN-154034
On the Panorama management server, the Type column in the System logs (
Monitor
Logs
System
) for managed firewalls running a PAN-OS 9.1 release erroneously display
iot
as the type.
PAN-154032
On the Panorama management server, downgrading to PAN-OS 9.1 with the Panorama plugin for Cisco TrustSec version 1.0.2 installed does not automatically transform the plugin to be compatible with PAN-OS 9.1
Workaround:
After successful downgrade to PAN-OS 9.1,
Remove Config
(
Panorama
Plugins
) of the Panorama plugin for Cisco TrustSec and then reconfigure the plugin.
PAN-153803
On the Panorama management server, scheduled email PDF reports (
Monitor
PDF Reports
) fail if a GIF image is used in the header or footer.
PAN-153557
On the Panorama management server CLI, the overall report status for a report query is marked as
Done
despite reports generated from logs in the Cortex Data Lake (CDL) from the PODamericas Collector Group jobs are still in a
Running
state.
PAN-153068
The Bonjour Reflector option is supported on up to 16 interfaces. If you enable it on more than 16 interfaces, the commit succeeds and the Bonjour Reflector option is enabled only for the first 16 interfaces and ignored for any additional interfaces.
PAN-151238
There is a known issue where M-100 appliances are able to download and install a PAN-OS 10.0 release image even though the M-100 appliance is no longer supported after PAN-OS 9.1. (Refer to the hardware end-of-life dates.)
PAN-151198
On the Panorama management server, read-only Panorama administrators (
Panorama
Administrators
) can load managed firewall configuration Backups (
Panorama
Managed Devices
Summary
).
PAN-151115
If a Security rule uses a IP Address External Dynamic List (EDL) for IPv6 traffic, the information for the EDL does not display in the Source EDL or Destination EDL columns in the logs.
PAN-151085
On a PA-7000 Series firewall chassis having multiple slots, when HA clustering is enabled on an active/active HA pair, the session table count for one of the peers can show a higher count than the actual number of active sessions on that peer. This behavior can be seen when the session is being set up on a non-cache slot (for example, when a session distribution policy is set to round-robin or session-load); it is caused by the additional cache lookup that happens when HA cluster participation is enabled.
PAN-150801
Automatic quarantine of a device based on forwarding profile or log setting does not work on the PA-7000 Series firewalls.
PAN-150515
After you install the device certificate on a new Panorama management server, Panorama is not able to connect to the IoT Security edge service.
Workaround:
Restart Panorama to connect to the IoT Security edge service.
PAN-150345
During updates to the Device Dictionary, the IoT Security service does not push new Device-ID attributes (such as new device profiles) to the firewall until a manual commit occurs.
Workaround:
Perform a force commit to push the attributes in the content update to the firewall.
PAN-150361
In an Active-Passive high availability (HA) configuration, an error displays if you create a device object on the passive device.
Workaround:
Load the running configuration and perform a force commit to sync the devices.
PAN-148971
If you enter a search term for Events that are related to IoT in the System logs and apply the filter, the page displays an
Invalid term
error.
Workaround:
Specify
iot
as the
Type Attribute
to filter the logs and use the search term as the
Description Attribute
. For example:
( subtype eq iot ) and ( description contains 'gRPC connection' )
.
PAN-148924
In an active-passive HA configuration, tags for dynamic user groups are not persistent after rebooting the firewall because the active firewall does not sync the tags to the passive firewall during failover.
PAN-146995
After downgrading a Panorama management server from PAN-OS 10.0 to PAN-OS 9.1, the
VLD
and
logd
processes may crash when Panorama reboots.
Workaround:
Panorama automatically restarts the
VLD
and
logd
processes.
PAN-146807
Changing the device group configured in a monitoring definition from a child DG to a parent DG, or vice versa, might cause firewalls configured in the child DG to lose IP tag mapping information received from the monitoring definition. Only firewalls assigned to the parent DG receive IP tag mapping updates.
Workaround
: Perform a manual config sync on the device group that lost the IP tag mapping information.
PAN-146485
On the Panorama management server, adding, deleting, or modifying the upstream NAT configuration (
Panorama
SD-WAN
Devices
) does not display the branch template stack as
out of sync
.
Additionally, adding, deleting, or modifying the BGP configuration (
Panorama
SD-WAN
Devices
) does not display the hub and branch template stacks as
out of sync
. For example, modifying the BGP configuration on the branch firewall does not cause the hub template stack to display as
out of sync
, nor does modifying the BGP configuration on the hub firewall cause the branch template stack as
out of sync
.
Workaround:
After performing a configuration change,
Commit and Push
the configuration changes to all hub and branch firewalls in the VPN cluster containing the firewall with the modified configuration.
PAN-145460
CN-MGMT pods fail to connect to the Panorama management server when using the Kubernetes plugin.
Workaround:
Commit
the Panorama configuration after the CN-MGMT pod successfully registers with Panorama.
PAN-144889
On the Panorama management server, adding, deleting, or modifying the original subnet IP, or adding a new subnet after you successfully configure a tunnel IP subnet, for the SD-WAN 1.0.2 plugin does not display the managed firewall templates (
Panorama
Managed Devices
Summary
) as
Out of Sync
.
Workaround
: When modifying the original subnet IP, or adding a new subnet, push the template configuration changes to your managed firewalls and
Force Template Values
(
Commit
Push to Devices
Edit Selections
).
PAN-143132
Fetching the device certificate from the Palo Alto Networks Customer Support Portal (CSP) may fail and displays the following error in the CLI:
ERROR Failed to process S1C msg: Error
Workaround:
Retrying fetching the device certificate from the Palo Alto Networks CSP.
PAN-141630
Current performance limitation: single data plane use only. The PA-5200 Series and PA-7000 Series firewalls that support 5G network slice security, 5G equipment ID security, and 5G subscriber ID security use a single data plane only, which currently limits the firewall performance.
PAN-140959
The Panorama management server allows you to downgrade Zero Touch Provisioning (ZTP) firewalls to PAN-OS 9.1.2 and earlier releases where ZTP functionality is not supported.
PAN-140008
ElasticSearch is forced to restart when the
masterd
process misses too many heartbeat messages on the Panorama management server resulting in a delay in a log query and ingestion.
PAN-136763
On the Panorama management server, managed firewalls display as
disconnected
when installing a PAN-OS software update (
Panorama
Device Deployment
Software
) but display as
connected
when you view your managed firewalls Summary (
Panorama
Managed Devices
Summary
) and from the CLI.
Workaround:
Log out and log back in to the Panorama web interface.
PAN-135742
There is an issue in HTTP2 session decryption where the App-ID in the decryption log is the App-ID of the parent session (which is web-browsing).
PAN-134053
ACC does not filter WildFire logs from Dynamic User Groups.
PAN-132598
The Panorama management server does not check for duplicate addresses in address groups (
Objects
Address Groups
) and duplicate services in service groups (
Objects
Service Groups
) when created from the CLI.
PAN-130550
(
PA-3200 Series, PA-5220, PA-5250, PA-5260, and PA-7000 Series firewalls
) For traffic between virtual systems (inter-vsys traffic), the firewall cannot perform source NAT using dynamic IP (DIP) address translation.
Workaround:
Use source NAT with Dynamic IP and Port (DIPP) translation on inter-vsys traffic.
PAN-127813
In the current release, SD-WAN auto-provisioning configures hubs and branches in a hub and spoke model, where branches don’t communicate with each other. Expected branch routes are for generic prefixes, which can be configured in the hub and advertised to all branches. Branches with unique prefixes are not published up to the hub.
Workaround:
Add any specific prefixes for branches to the hub advertise-list configuration.
PAN-127206
If you use the CLI to enable the cleartext option for the Include Username in HTTP Header Insertion Entries feature, the authentication request to the firewall may become unresponsive or time out.
PAN-123805
On the managed firewall web interface, the Secure Communication Settings (
Device
Setup
Management
) configuration does display a green cog widget to indicate that the configuration was pushed from the Panorama management server.
PAN-123277
Dynamic tags from other sources are accessible using the CLI but do not display on the Panorama web interface.
PAN-123040
When you try to view network QoS statistics on an SD-WAN branch or hub, the QoS statistics and the hit count for the QoS rules don’t display. A workaround exists for this issue. Please contact Support for information about the workaround.
PAN-120440
There is an issue on M-500 Panorama management servers where any ethernet interface with an IPv6 address having Private PAN-DB-URL connectivity only supports the following format:
2001:DB9:85A3:0:0:8A2E:370:2
.
PAN-120423
PAN-OS 10.0.0 does not support the XML API for GlobalProtect logs.
PAN-120303
There is an issue where the firewall remains connected to the PAN-DB-URL server through the old management IP address on the M-500 Panorama management server, even when you configured the Eth1/1 interface.
Workaround:
Update the PAN-DB-URL IP address on the firewall using one of the methods below.
  • Modify the PAN-DB Server IP address on the managed firewall.
    1. On the web interface, delete the
      PAN-DB Server
      IP address (
      Device
      Setup
      Content ID
      URL Filtering
      settings).
    2. Commit
      your changes.
    3. Add the new M-500 Eth1/1 IP PAN-DB IP address.
    4. Commit
      your changes.
  • Restart the firewall (devsrvr) process.
    1. Log in to the firewall CLI.
    2. Restart the devsrvr process:
      debug software restart process device-server
PAN-116017
(
Google Cloud Platform (GCP) only
) The firewall does not accept the DNS value from the initial configuration (init-cfg) file when you bootstrap the firewall.
Workaround:
Add DNS value as part of the bootstrap.xml in the bootstrap folder and complete the bootstrap process.
PAN-115816
(
Microsoft Azure only
) There is an intermittent issue where an Ethernet (eth1) interface does not come up when you first boot up the firewall.
Workaround:
Reboot the firewall.
PAN-114495
Alibaba Cloud runs on a KVM hypervisor and supports two Virtio modes: DPDK (default) and MMAP. If you deploy a VM-Series firewall running PAN-OS 9.0 in DPDK packet mode and you then switch to MMAP packet mode, the VM-Series firewall duplicates packets that originate from or terminate on the firewall. As an example, if a load balancer or a server behind the firewall pings the VM-Series firewall after you switch from DPDK packet mode to MMAP packet mode, the firewall duplicates the ping packets.
Throughput traffic is not duplicated if you deploy the VM-Series firewall using MMAP packet mode.
PAN-112694
(
Firewalls with multiple virtual systems only
) If you configure dynamic DNS (DDNS) on a new interface (associated with vsys1 or another virtual system) and you then create a
New
Certificate Profile from the drop-down, you must set the location for the Certificate Profile to Shared. If you configure DDNS on an existing interface and then create a new Certificate Profile, we also recommend that you choose the Shared location instead of a specific virtual system. Alternatively, you can select a preexisting certificate profile instead of creating a new one.
PAN-112456
You can temporarily submit a change request for a URL Category with three suggested categories; however, only two categories are supported. Do not add more than two suggested categories to a change request until we address this issue. If you submit more than two suggested categories, only the first two categories in the change request are evaluated.
PAN-112135
You cannot unregister tags for a subnet or range in a dynamic address group from the web interface.
Workaround:
Use an XML API request to unregister the tags for the subnet or range.
PAN-111928
Invalid configuration errors are not displayed as expected when you revert a Panorama management server configuration.
Workaround:
After you revert the Panorama configuration,
Commit
(
Commit
Commit to Panorama
) the reverted configuration to display the invalid configuration errors.
PAN-111866
The push scope selection on the Panorama web interface displays incorrectly even though the commit scope displays as expected. This issue occurs when one administrator makes configuration changes to separate device groups or templates that affect multiple firewalls and a different administrator attempts to push those changes.
Workaround:
Perform one of the following tasks.
  • Initiate a
    Commit to Panorama
    operation followed by a
    Push to Devices
    operation for the modified device group and template configurations.
  • Manually select the devices that belong to the modified device group and template configurations.
PAN-111729
If you disable DPDK mode and enable it again, you must immediately reboot the firewall.
PAN-111670
Tagged VLAN traffic fails when sent through an SR-IOV adapter.
PAN-110794
DGA-based threats shown in the firewall threat log display the same name for all such instances.
PAN-109759
The firewall does not generate a notification for the GlobalProtect client when the firewall denies an unencrypted TLS session due to an authentication policy match.
PAN-109526
The system log does not correctly display the URL for CRL files; instead, the URLs are displayed with encoded characters.
PAN-104780
If you configure a HIP object to match only when a connecting endpoint is managed (
Objects
GlobalProtect
HIP Objects
<hip-object>
General
Managed
), iOS and Android endpoints that are managed by AirWatch are unable to successfully match the HIP object and the HIP report incorrectly indicates that these endpoints are not managed. This issue occurs because GlobalProtect gateways cannot correctly identify the managed status of these endpoints.
Additionally, iOS endpoints that are managed by AirWatch are unable to match HIP objects based on the endpoint serial number because GlobalProtect gateways cannot identify the serial numbers of these endpoints; these serial numbers do not appear in the HIP report.
PAN-103276
Adding a disk to a virtual appliance running Panorama 8.1 or a later release on VMware ESXi 6.5 update1 causes the Panorama virtual appliance and host web client to become unresponsive.
Workaround:
Upgrade the ESXi host to ESXi 6.5 update2 and add the disk again.
PAN-103018
(
Panorama plugins
) When you use the AND/OR boolean operators to define the match criteria for Dynamic Address Groups on Panorama, the boolean operators do not function properly. The member IP addresses are not included in the address group as expected.
PAN-101688
(
Panorama plugins
) The IP address-to-tag mapping information registered on a firewall or virtual system is not deleted when you remove the firewall or virtual system from a Device Group.
Workaround:
Log in to the CLI on the firewall and enter the following command to unregister the IP address-to-tag mappings:
debug object registered-ip clear all
.
PAN-101537
After you configure and push address and address group objects in Shared and vsys-specific device groups from the Panorama management server to managed firewalls, executing the
show log
<log-type>
direction equal
<direction>
<dst>
|
<src>
in
<object-name>
command on a managed firewall only returns address and address group objects pushed form the Shared device group.
Workaround:
Specify the vsys in the query string:
admin>
set system target-vsys
<vsys-name>
admin>
show log
<log-type>
direction equal
<direction>
query equal ‘vsys eq
<vsys-name>
<dst>
|
<src>
in
<object-name>
PAN-98520
When booting or rebooting a PA-7000 Series Firewall with the SMC-B installed, the BIOS console output displays attempts to connect to the card's controller in the System Memory Speed section. The messages can be ignored.
PAN-97757
GlobalProtect authentication fails with an
Invalid username/password
error (because the user is not found in
Allow List
) after you enable GlobalProtect authentication cookies and add a RADIUS group to the
Allow List
of the authentication profile used to authenticate to GlobalProtect.
Workaround:
Disable GlobalProtect authentication cookies. Alternatively, disable (clear)
Retrieve user group from RADIUS
in the authentication profile and configure group mapping from Active Directory (AD) through LDAP.
PAN-97524
(
Panorama management server only
) The Security Zone and Virtual System columns (
Network
tab) display
None
after a Device Group and Template administrator with read-only privileges performs a context switch.
PAN-96985
The
request shutdown system
command does not shut down the Panorama management server.
PAN-96960
You cannot restart or shutdown a Panorama on KVM from the Virtual-manager console or virsch CLI.
PAN-96446
A firewall that is not included in a Collector Group fails to generate a system log if logs are dropped when forwarded to a Panorama management server that is running in Management Only mode.
PAN-95773
On VM-Series firewalls that have Data Plane Development Kit (DPDK) enabled and that use the i40e network interface card (NIC), the
show session info
CLI command displays an inaccurate throughput and packet rate.
Workaround:
Disable DPDK by running the
set system setting dpdk-pkt-io off
CLI command.
PAN-95028
For administrator accounts that you created in PAN-OS 8.0.8 and earlier releases, the firewall does not apply password profile settings (
Device
Password Profiles
) until after you upgrade to PAN-OS 8.0.9 or a later release and then only after you modify the account passwords. (Administrator accounts that you create in PAN-OS 8.0.9 or a later release do not require you to change the passwords to apply password profile settings.)
PAN-94846
When DPDK is enabled on the VM-Series firewall with i40e virtual function (VF) driver, the VF does not detect the link status of the physical link. The VF link status remains up, regardless of changes to the physical link state.
PAN-94093
HTTP Header Insertion does not work when jumbo frames are received out of order.
PAN-93968
The firewall and Panorama web interfaces display vulnerability threat IDs that are not available in PAN-OS 9.0 releases (
Objects
Security Profiles
Vulnerability Protection
<profile>
Exceptions
). To confirm whether a particular threat ID is available in your release, monitor the release notes for each new Applications and Threats content update or check the Palo Alto Networks Threat Vault to see the minimum PAN-OS release version for a threat signature.
PAN-93607
When you configure a VM-500 firewall with an SCTP Protection profile (
Objects
Security Profiles
SCTP Protection
) and you try to add the profile to an existing Security Profile Group (
Objects
Security Profile Groups
), the Security Profile Group doesn’t list the SCTP Protection profile in its drop-down list of available profiles.
Workaround:
Create a new Security Profile Group and select the SCTP Protection profile from there.
PAN-93532
When you configure a firewall running PAN-OS 9.0 as an nCipher HSM client, the web interface on the firewall displays the nCipher server status as Not Authenticated, even though the HSM state is up (
Device
Setup
HSM
).
PAN-93193
The memory-optimized VM-50 Lite intermittently performs slowly and stops processing traffic when memory utilization is critically high. To prevent this issue, make sure that you do not:
  • Switch to the firewall
    Context
    on the Panorama management server.
  • Commit changes when a dynamic update is being installed.
  • Generate a custom report when a dynamic update is being installed.
  • Generate custom reports during a commit.
Workaround:
When the firewall performs slowly, or you see a critical System log for memory utilization, wait for 5 minutes and then manually reboot the firewall.
Use the Task Manager to verify that you are not performing memory intensive tasks such as installing dynamic updates, committing changes or generating reports, at the same time, on the firewall.
PAN-91802
On a VM-Series firewall, the
clear session all
CLI command does not clear GTP sessions.
PAN-83610
In rare cases, a PA-5200 Series firewall (with an FE100 network processor) that has session offload enabled (default) incorrectly resets the UDP checksum of outgoing UDP packets.
Workaround:
In PAN-OS 8.0.6 and later releases, you can persistently disable session offload for only UDP traffic using the
set session udp-off load no
CLI command.
PAN-83236
The VM-Series firewall on Google Compute Platform does not publish firewall metrics to Google Stack Monitoring when you manually configure a DNS server IP address (
Device
Setup
Services
).
Workaround:
The VM-Series firewall on Google Cloud Platform must use the DNS server that Google provides.
PAN-83215
SSL decryption based on ECDSA certificates does not work when you import the ECDSA private keys onto an nCipher nShield hardware security module (HSM).
PAN-81521
Endpoints failed to authenticate to GlobalProtect through Kerberos when you specify an FQDN instead of an IP address in the Kerberos server profile (
Device
Server Profiles
Kerberos
).
Workaround:
Replace the FQDN with the IP address in the Kerberos server profile.
PAN-77125
PA-7000 Series, PA-5450, PA-5200 Series, and PA-3200 Series firewalls configured in tap mode don’t close offloaded sessions after processing the associated traffic; the sessions remain open until they time out.
Workaround:
Configure the firewalls in virtual wire mode instead of tap mode, or disable session offloading by running the
set session off load no
CLI command.
PAN-75457
In WildFire appliance clusters that have three or more nodes, the Panorama management server does not support changing node roles. In a three-node cluster for example, you cannot use Panorama to configure the worker node as a controller node by adding the HA and cluster controller configurations, configure an existing controller node as a worker node by removing the HA configuration, and then commit and push the configuration. Attempts to change cluster node roles from Panorama results in a validation error—the commit fails and the cluster becomes unresponsive.
PAN-73530
The firewall does not generate a packet capture (pcap) when a Data Filtering profile blocks files.
PAN-73401
When you import a two-node WildFire appliance cluster into the Panorama management server, the controller nodes report their state as out-of-sync if either of the following conditions exist:
  • You did not configure a worker list to add at least one worker node to the cluster. (In a two-node cluster, both nodes are controller nodes configured as an HA pair. Adding a worker node would make the cluster a three-node cluster.)
  • You did not configure a service advertisement (either by enabling or not enabling advertising DNS service on the controller nodes).
Workaround:
There are three possible workarounds to sync the controller nodes:
  • After you import the two-node cluster into Panorama, push the configuration from Panorama to the cluster. After the push succeeds, Panorama reports that the controller nodes are in sync.
  • Configure a worker list on the cluster controller:
    admin@wf500(active-controller)#
    set deviceconfig cluster mode controller worker-list
    <worker-ip-address>
    (
    <worker-ip-address>
    is the IP address of the worker node you are adding to the cluster.) This creates a three-node cluster. After you import the cluster into Panorama, Panorama reports that the controller nodes are in sync. When you want the cluster to have only two nodes, use a different workaround.
  • Configure service advertisement on the local CLI of the cluster controller and then import the configuration into Panorama. The service advertisement can advertise that DNS is or is not enabled.
    admin@wf500(active-controller)#
    set deviceconfig cluster mode controller service-advertisement dns-service enabled yes
    or
    admin@wf500(active-controller)#
    set deviceconfig cluster mode controller service-advertisement dns-service enabled no
    Both commands result in Panorama reporting that the controller nodes are in sync.
PAN-70906
If the PAN-OS web interface and the GlobalProtect portal are enabled on the same IP address, then when a user logs out of the GlobalProtect portal, the administrative user is also logged out from the PAN-OS web interface.
Workaround:
Use the IP address to access the PAN-OS web interface and an FQDN to access the GlobalProtect portal.
PAN-69505
When viewing an external dynamic list that requires client authentication and you
Test Source URL
, the firewall fails to indicate whether it can reach the external dynamic list server and returns a URL access error (
Objects
External Dynamic Lists
).
PAN-40079
The VM-Series firewall on KVM, for all supported Linux distributions, does not support the Broadcom network adapters for PCI pass-through functionality.
PAN-39636
Regardless of the
Time Frame
you specify for a scheduled custom report on a Panorama M-Series appliance, the earliest possible start date for the report data is effectively the date when you configured the report (
Monitor
Manage Custom Reports
). For example, if you configure the report on the 15th of the month and set the
Time Frame
to
Last 30 Days
, the report that Panorama generates on the 16th will include only data from the 15th onward. This issue applies only to scheduled reports; on-demand reports include all data within the specified
Time Frame
.
Workaround:
To generate an on-demand report, click
Run Now
when you configure the custom report.
PAN-38255
When you perform a factory reset on a Panorama virtual appliance and configure the serial number, logging does not work until you reboot Panorama or execute the
debug software restart process management-server
CLI command.
PAN-31832
The following issues apply when configuring a firewall to use a hardware security module (HSM):
  • nCipher nShield Connect
    —The firewall requires at least four minutes to detect that an HSM was disconnected, causing SSL functionality to be unavailable during the delay.
  • SafeNet Network
    —When losing connectivity to either or both HSMs in an HA configuration, the display of information from the
    show high-availability state
    and
    show hsm info
    commands are blocked for 20 seconds.

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