Upgrade Panorama Without an Internet Connection

1. Verify that the updates you plan to install are appropriate for your Panorama deployment.
   Palo Alto Networks highly recommends that Panorama, Log Collectors, and all managed firewalls run the same content release version.

   • Refer to the Release Notes for the minimum content release version you must install for a Panorama software release. If you intend to upgrade Log Collectors and firewalls to a particular release, you must first upgrade Panorama to that (or a later) release.
   • For a Panorama virtual appliance, ensure that the instance meets the Setup Prerequisites for the Panorama Virtual Appliance.
2. Determine the Upgrade Path to PAN-OS 10.1.
   You cannot skip the installation of any feature release versions in the path from the currently running PAN-OS version to PAN-OS 10.1

   Review PAN-OS Upgrade Checklist, the known issues and changes to default behavior in the Release Notes and Upgrade/Downgrade Considerations for each release through which you pass as part of your upgrade path.
3. (Panorama Interconnect plugin only) Synchronize the Panorama Node with the Panorama Controller.
   Before you begin upgrading a Panorama Node, you must synchronize the Panorama Controller and Panorama Node configuration. This is required to successfully push the common Panorama Controller configuration to your Panorama Node after successful upgrade.
4. Save a backup of the current Panorama configuration file that you can use to restore the configuration if you have problems with the upgrade.
   Although Panorama automatically creates a backup of the configuration, best practice is to create and externally store a backup before you upgrade.
   1. Log in to the Panorama web interface.
   2. Save named Panorama configuration snapshot (PanoramaSetupOperations), enter a Name for the configuration, and click OK.
   3. Export named Panorama configuration snapshot, select the Name of the configuration you just saved, click OK, and save the exported file to a location that is external to Panorama.
5. Download the latest content updates to a host that can connect and upload content to Panorama either over SCP or HTTPS.
   If you do not need to install content updates at this time, then skip ahead to 6.
   1. Use a host that has internet access to log in to the Palo Alto Networks Customer Support website.
   2. Download content updates as needed:
      1. Click UpdatesDynamic Updates in the Resources section.
      2. Download the appropriate content updates and save the files to the host. Perform this step for each content type you need to update.
6. Install the latest content updates.
   You must install content updates before software updates and you must upgrade firewalls first and then upgrade Log Collectors before you install them on the Panorama management server.

   Install the Applications or Applications and Threats update first, and then install any other updates (Antivirus, WildFire®, and URL Filtering), one at a time, and in any sequence.

   Regardless whether your subscription includes both Applications and Threats content, Panorama installs and needs only the Applications content. For details, see Panorama, Log Collector, Firewall, and WildFire Version Compatibility.

   Log in to the Panorama web interface and perform the following steps for each content type:
   1. Select PanoramaDynamic Updates.
   2. Click Upload, select the content Type, Browse to the location on the host to which you downloaded the update, select the update, and click OK.
   3. Install From File, select the Package Type, and click OK.
7. Upgrade Panorama to the PAN-OS releases along your upgrade path to PAN-OS 10.1.
   1. Upgrade Panorama When Not Internet Connected to PAN-OS 8.1.
   2. Upgrade Panorama When Not Internet Connected to PAN-OS 9.0.
      PAN-OS 9.0 introduced a new log format. If a local Log Collector is configured, logs are automatically migrated to the new format after you successfully upgrade Panorama to PAN-OS 9.0.

      Do not continue on your upgrade path until you verify the automatic log migration completed successfully.
   3. Upgrade Panorama When Not Internet Connected to PAN-OS 9.1.
   4. Upgrade Panorama When Not Internet Connected to PAN-OS 10.0.
      (Panorama in Legacy mode only) Download PAN-OS 10.0.0 and then Download and Install PAN-OS 10.0.8 or later release before you continue on your upgrade path.

      This is required to preserve all logs stored on the NFS storage partition. Some logs stored on the NFS storage partition of a Panorama in Legacy mode are deleted if you install PAN-OS 10.0.7 or earlier PAN-OS 10.0 release.
8. Download the latest PAN-OS 10.1 release image to a host that can connect and upload content to Panorama either over SCP or HTTPS.
   1. Use a host with internet access to log in to the Palo Alto Networks Customer Support web site.
   2. Download software updates:
      1. On the main page of Palo Alto Networks Customer Support website, click UpdatesSoftware Updates.
      2. Locate the model-specific for the latest PAN-OS 10.1 release image. For example, to upgrade an M-Series appliance to Panorama 10.1.0, download the Panorama_m-10.1.0 image; to upgrade a Panorama virtual appliance to Panorama 10.1.0, download the Panorama_pc-10.1.0 image.
         You can quickly locate Panorama images by selecting Panorama M Images (M-Series appliances) or Panorama Updates (virtual appliances) from the Filter By drop-down.
         (Panorama in Legacy mode only) Download the PAN-OS 10.1.0 image and the PAN-OS 10.1.3 or later release image.

         This is required to preserve all logs stored on the NFS storage partition. Some logs stored on the NFS storage partition of a Panorama in Legacy mode are deleted if you install PAN-OS 10.1.2 or earlier PAN-OS 10.1 release.
      3. Click the filename and save the file to the host.
9. Upgrade Panorama to PAN-OS 10.1.
   1. Log in to the Panorama web interface.
   2. Select PanoramaSoftware and Upload the PAN-OS 10.1 image you downloaded in the previous step.
      (Panorama in Legacy mode only) Upload both the PAN-OS 10.1.0 image and PAN-OS 10.1.3 or later release image.
   3. Browse to the location on the host to which you downloaded the update, select the update, Sync To Peer if Panorama is in an HA configuration (to push the software image to the secondary peer), and click OK.
   4. Install the software image and reboot.
      For an HA configuration, Upgrade Panorama in an HA Configuration; otherwise:

      1. Install the uploaded image.
         (Panorama in Legacy mode only) Install the PAN-OS 10.1.3 or later release image only.
      2. After you successfully complete the installation, reboot using one of the following methods:
         • If prompted to reboot, click Yes. If you see a CMS Login prompt, press Enter without typing a username or password. When the Panorama login prompt appears, enter the username and password you specified during initial configuration.
         • If you are not prompted to reboot, Reboot Panorama from the Device Operations section (PanoramaSetupOperations).
   5. (Logs generated in PAN-OS 8.1 or earlier releases only) If the Log Collector stores logs generated in PAN-OS 8.1 or earlier release, the upgrade to PAN-OS 10.1 an alert is displayed notifying you that logs generated in PAN-OS 8.1 or earlier release were detected and are no longer available after upgrade to PAN-OS 10.1.
      This alert provides the exact CLI commands required to migrate and recover logs generated in PAN-OS 8.1 or earlier release after successful upgrade to PAN-OS 10.1. Save these CLI commands if you want to recover the logs generated while running PAN-OS 8.1 and earlier release.
      Acknowledge the notification and Install PAN-OS 10.1 again.
10. (Optional for Logs generated in PAN-OS 8.1 or earlier releases only) After successful upgrade to PAN-OS 10.1, migrate and recover logs generated in PAN-OS 8.1 and earlier releases.
    If you choose to not migrate and recover logs generated in PAN-OS 8.1 and earlier releases, they are deleted and are no longer available. Migrating the log format is required to recover logs generated in PAN-OS 8.1 and earlier releases after successful upgrade to PAN-OS 10.1.

    Skip this step if you do not need to preserve logs generated in PAN-OS 8.1 or earlier release or if there are no logs that need to be migrated.
    1. Log in to the Panorama CLI of the Log Collector.
    2. Enter the CLI commands automatically displayed in the previous step to migrate logs.
       The commands displayed to migrate logs are dynamic and unique to each Log Collector.
    3. View the status of the log migration.

       admin> debug logdb migrate-lc status

       Do not reboot or otherwise power off the Log Collector until the log migration is complete. Disrupting the log migration may result in log loss.
11. (If local Log Collector is in a Collector Group) Upgrade the remaining Log Collectors in the Collector Group.
    • Upgrade Log Collectors When Panorama Is Internet-Connected
    • Upgrade Log Collectors When Panorama Is Not Internet-Connected
12. (Optional) Select PanoramaSetupManagement to edit the Logging and Reporting Setting and disable Use Panorama Data for Pre-Defined Reports.
    On upgrade to PAN-OS 10.1, the Use Panorama Data for Pre-Defined Reports setting is enabled by default. This causes log collectors to be the data source for pre-defined reports rather your managed firewalls.

    When enabled, this will cause pre-defined reports to generate with no data if you have managed firewalls that are generating pre-defined reports but are not forwarding logs to log collectors. This change in default behavior has no impact on pre-defined report generation if your managed firewalls are forwarding logs to your log collectors.