PAN-DB Cloud Connectivity Issues
Use this checklist to diagnose and troubleshoot connection
issues between your firewall and the PAN-DB cloud.
| Where can I use
this? | What do I need? |
|---|
- NGFW (Managed by PAN-OS or Panorama)
|
Note: Legacy URL filtering licenses are discontinued,
but active legacy licenses are still supported.
|
To help ensure connectivity to
PAN-DB cloud,
create a dedicated Security policy
rule that allows all Palo Alto Management Service traffic.
This will avoid management traffic from being classified as
not-resolved and
prevent the traffic from being blocked when routed through the dataplane.
To
check connectivity between the firewall and the PAN-DB cloud:
show url-cloud status
If the cloud is accessible, the expected response is similar
to the following:
show url-cloud status
PAN-DB URL Filtering
License : valid
Current cloud server : serverlist.urlcloud.paloaltonetworks.com
Cloud connection : connected
Cloud mode : public
URL database version - device : 20200624.20296
URL database version - cloud : 20200624.20296 ( last update time 2020/06/24 12:39:19 )
URL database status : good
URL protocol version - device : pan/2.0.0
URL protocol version - cloud : pan/2.0.0
Protocol compatibility status : compatible
If the cloud is not accessible, the expected response is similar
to the following:
show url-cloud status
PAN-DB URL Filtering
License : valid
Cloud connection : not connected
URL database version - device : 0000.00.00.000
URL protocol version - device : pan/0.0.2
Use the following checklist to identify and resolve connectivity
issues:
Does the PAN-DB URL Filtering
license field shows as invalid? Obtain and install a valid PAN-DB
license.
Does the URL protocol version show as not compatible? Upgrade PAN-OS
to the latest version.
Can you ping the PAN-DB cloud server from the firewall? Run
the following command to check:
ping source <ip-address> host serverlist.urlcloud.paloaltonetworks.com <
For
example, if your management interface IP address is 10.1.1.5, run
the following command:
ping source 10.1.1.5 host serverlist.urlcloud.paloaltonetworks.com
Is the firewall in an HA configuration? Verify that the HA
state of the firewalls is in the active, active-primary, or active-secondary
state. Access to the PAN-DB cloud will be blocked if the firewall
is in a different state. Run the following command on each firewall
in the pair to see the state:
show high-availability state
If you still have problems with connectivity between the firewall
and the PAN-DB cloud, contact Palo Alto Networks support.
