PAN-OS 10.2.0 Known Issues

What is the list of known issues for PAN-OS 10.2.0?
The following list includes only outstanding known issues specific to PAN-OS
®
10.2.0. This list includes issues specific to Panorama™, GlobalProtect™, VM-Series plugins, CN-Series firewall, and WildFire®, as well as known issues that apply more generally or that are not identified by an issue ID.
Issue ID
Description
WIF-495
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On the Panorama management server, edits made to an existing data filtering profile (
Objects > DLP > Data Filtering Profiles
) can result in matching traffic not being detected by Enterprise DLP.
WF500-5754
In WildFire appliance clusters, issuing the
show cluster controller
CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
Workaround:
Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
WF500-5632
The number of registered WildFire appliances reported in Panorama (
Panorama
Managed WildFire Appliances
Firewalls Connected
View
) does not accurately reflect the current status of connected WildFire appliances.
PAN-197341
On the Panorama management server, if you create multiple device group
Objects
with the same name in the Shared device group and any additional device groups (
Panorama
Device Groups
) under the same device group hierarchy that are used in one or more
Policies
, renaming the object with a shared name in any device group causes the object name to change in the policies where it is used. This issue applies only to device group objects that can be referenced in a Security policy rule.
For example:
  1. You create a parent device group
    DG-A
    and a child device group
    DG-B
    .
  2. You create address objects called
    AddressObjA
    in the
    Shared
    ,
    DG-A
    and
    DG-B
    device groups and add
    AddressObjA
    to a Security policy rule under
    DG-A
    and
    DG-B
    .
  3. Later, you change the
    AddressObjA
    name in the
    Shared
    device group to
    AddressObjB
    .
Changing the name of the address object in the
Shared
device group causes the references in the Policy rule to use the renamed
Shared
object instead of the device group object.
PAN-197097
Large Scale VPN (LSVPN) does not support IPv6 addresses on the satellite firewall.
PAN-196758
On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
Preview Changes
(
Commit
Push to Devices
Edit Selections
or
Commit
Commit and Push
Edit Selections
).
PAN-196720
During the CN-Series firewall deployment on Oracle OKEplatform, when you delete the deployment by deleting yamls, the MP/DP pods are stuck in Terminating state.
Workaround:
Delete the CN-Series DP pods, MP pods, and then the pan-cni yaml file in a sequential order.
PAN-194826
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
(
WF-500 appliance only
) System log forwarding does not work over a TLS connection.
PAN-194519
(
PA-5450 firewall only
) Trying to configure a custom payload format under
Device
Server Profiles
HTTP
yields a Javascript error.
PAN-194515
(
PA-5450 firewall only
) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under
Device
Setup
Log Interface
IP Address
.
Workaround:
Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
PAN-193251
If SAML is configured as the authentication method for GlobalProtect, authentication on the Portal page is not successful in the browser.
Workaround:
Use the GlobalProtect app installed on the endpoint to authenticate.
PAN-192403
(
PA-5450 firewall only
) There is no commit warning in the web interface when configuring the management interface and logging interface in the same subnetwork. Having both interfaces in the same subnetwork can cause routing and connectivity issues.
PAN-191570
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
The Traffic Activity and SSL/TLS widgets in the
ACC
erroneously display
Report Error
if there is no SSL data to display.
PAN-190727
(
PA-5450 firewall only
) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administrator’s Guide.
PAN-190311
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
(
PA-220 and PA-220R firewalls and PA-800 Series firewalls only
) There is an issue where management connectivity to the firewall is lost due to the expiration of the DHCP lease, which causes the IP configuration on the management port to be purged.
PAN-189395
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
Running any version of PAN-OS 10.2 on a PA-400 Series firewall can cause the dataplane process to restart unexpectedly and trigger a crash.
PAN-189380
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
After you successfully upgrade a PA-3000 Series firewall to PAN-OS 10.2.0 or later release and Enterprise data loss prevention (DLP) plugin 3.0.0 or later release, the first configuration push from the Panorama management server causes the firewall dataplane to crash.
Workaround:
Restart the firewall to restore dataplane functionality.
  1. Restart the firewall.
    admin>
    request restart system
PAN-189361
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
Panorama is unable to distribute antivirus signature updates to firewalls with only an Advanced Threat Prevention license. Firewalls with previously installed and active Threat Prevention license are unaffected.
PAN-189298
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On deploying the HA with 10.2.0-98 in Packet-mmap mode, the session sync for an existing session fails after restarting an active DP in Packet-mmap mode.
PAN-189214
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
When the Advanced Threat Prevention license is present on a firewall without a Threat Prevention license, the antivirus signature update packages that are normally available to install under
Device
Dynamic Updates
are not displayed.
Workaround:
Use the
request anti-virus upgrade {info | download | install}
CLI commands to retrieve a list of available antivirus updates and the download and installation status, download specific antivirus packages, and to install antivirus packages.Optionally, you can schedule recurring automatic updates using the following CLI command:
set deviceconfig system update-schedule anti-virus recurring
.
PAN-189206
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
Device Group and Template administrator roles don't support a context switch between the Panorama and firewall web interface.
Workaround:
Use a Superuser or Panorama administrator role to context switch.
PAN-189111
After deleting an MP pod and it comes up, the
show routing
command output appears empty and traffic stops working.
PAN-189106
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On the Panorama management server, you must uninstall the ZTP Plugin 2.0 before you can successfully downgrade to PAN-OS 10.1. After successful downgrade, you must reinstall the latest ZTP Plugin 1.0 version.
Workaround:
Before you downgrade Panorama to PAN-OS 10.1, uninstall ZTP Plugin 2.0. After you successfully downgrade Panorama to PAN-OS 10.1, re-install ZTP Plugin 1.0 and re-enable ZTP functionality.
  1. Downgrade Panorama to PAN-OS 10.1.
  2. Select
    Panorama
    Zero Touch Provisioning
    and check (enable)
    ZTP
    .
PAN-189076
On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
Workaround:
Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
PAN-189057
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
On the Panorama management server, Panorama enters a
non-functional
state due to
php.debug.log
life taking up too much space.
Workaround:
Disable the debug flag for Panorama.
  1. In the same browser you are logged into the Panorama web interface, enter the following URL.
    https://<panorama_ip>/debug
  2. Uncheck (disable)
    Debug
    .
  3. (
    HA configuration
    ) Repeat this step on each Panorama high availability (HA) peer if Panorama is in a HA configuration.
PAN-189032
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
When the firewall has Advanced Routing enabled, an OSPFv3 interface configured with the p2mp link type causes the commit to fail.
PAN-188956
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
After successful upgrade to PAN-OS 10.2, logging in to the firewall or Panorama web interface from the same Internet browser window or session from which the firewall or Panorama was upgraded displays the following error:
Your login session has expired and you have been logged out for security reasons. Please log in again if you wish to continue.
Workaround:
The following are different ways to log in to the firewall or Panorama web interface after upgrading to PAN-OS 10.2.
  • Close the browser and log in to the firewall or Panorama web interface from an entirely new browser session.
  • Clear your browser cache for the browser from which you upgraded the firewall or Panorama.
  • Log in to the firewall or Panorama web interface from the browser in Incognito mode.
    If you upgraded the firewall or Panorama from a browser in Incognito mode, close the browser and log in to the firewall or Panorama web interface from an entirely new browser session.
  • Log in to the firewall or Panorama web interface from a different browser than the one used to upgrade to PAN-OS.
PAN-188904
Certain web pages and web page contents might not properly load when cloud inline categorization is enabled on the firewall.
PAN-188489
On the Panorama management server, dynamic content updates are not automatically pushed to VM-Series firewalls licensed using the Panorama Software Firewall License plugin when
Automatically push content when software device registers to Panorama
(
Panorama
Templates
Add Stack
) is enabled.
PAN-188358
After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
PAN-188064
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
The SCP Server Profile configuration (
Devices
Server Profiles
SCP
are not automatically deleted after downgrade from PAN-OS 10.2.0 to PAN-OS 10.1 or earlier release.
PAN-188052
Devices in FIPS-CC mode are unable to connect to servers utilizing ECDSA-based host keys that impacts exporting logs (
Device
Scheduled Log Export
), exporting configurations (
Device
Scheduled Config Export
), or the
scp export
command in the CLI.
Workaround:
Use RSA-based host keys on the destination server.
PAN-187846
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On the Panorama management server, a selective push (
Commit
Push to Devices
Push Changes Made By
and
Commit
Commit and Push
Commit and Push Changes Made By
) may push an incorrect configuration to managed firewalls causing the firewalls to display as
Out of Sync
if the Panorama pushed version for the Shared Policy and Template configuration (
Panorama
Managed Devices
Summary
) are 20 version or more older than the current local running configuration on Panorama.
To determine the current configuration version, select
Panorama
Config Audit
and expand the
Local Running config
menu to review the list of Panorama configuration versions.
Workaround
: Push a more recent configuration to your managed firewalls before performing a selective push.
PAN-187685
On the Panorama management server, the Template Status displays no synchronization status (
Panorama
Managed Devices
Summary
) after a bootstrapped firewall is successfully added to Panorama.
Workaround:
After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
Commit
Push to Devices
.
PAN-187643
If you enable SCTP security using a Panorama template when
SCTP INIT Flood Protection
is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the
SCTP INIT
option is not available in the Zone Protection profile.
Workaround:
Log out of the firewall and log in again to make the
SCIT INIT
option available on the web interface.
PAN-187612
On the Panorama management server, not all data profiles (
Objects
DLP Data Filtering Profiles
) are displayed after you:
  • Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
  • Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
Workaround:
Log in to the Panorama CLI and reset the DLP plugin.
admin > request plugins dlp reset
PAN-187429
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
On PA-3400 & PA-5400 series firewalls (minus the PA-5450), the CLI and SNMP MIB walk do not display the Model and Serial-number of the Fan tray and PSUs.
PAN-187407
The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
Hold client request for category lookup
and the action set to
Reset-Both
and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
PAN-187370
On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the routed and zebrad daemons in the firewall during commit.
Workaround
: Do not use a logical router instance with no interfaces bound to it.
PAN-187234
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
Certain web pages submitted for analysis by Advanced URL Filtering cloud inline categorization might experience high latency.
PAN-186913
On the Panorama management server,
Validate Device Group
(
Commit
Commit and Push
erroneously issues a CommitAll operation instead of a ValidateAll operation when multiple device groups are included in the push and results in no configuration validation.
Workaround:
Validate device group configurations using one of the following methods.
  • Select only one device group when you
    Validate Device Group
    for a
    Commit and Push
    to managed firewalls.
  • To validate multiple device groups, select
    Commit
    Commit to Panorama
    first. After the device group configuration is committed to Panorama, select
    Commit
    Push to Devices
    and
    Validate Device Group
    to validate multiple device groups.
PAN-186886
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
Individual configuration objects cannot be viewed when you commit selective configuration changes (
Commit
Commit Changes Made By
) on a multi-vsys firewall.
PAN-186283
Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
Workaround
: Use
Commit
Push to Devices
to synchronize the templates.
PAN-186282
On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
Workaround:
Reboot the Panorama HA pair.
PAN-186262
The Panorama management server in Panorama or Log Collector mode may become unresponsive as Elasticsearch accumulates internal connections related to logging processes. The chances Panorama becomes unresponsive increases the longer Panorama remains powered on.
Workaround:
Reboot Panorama if it becomes unresponsive.
PAN-186137
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
The management interface of the PA-3400 Series firewall incorrectly displays 10G port speed as an option. 10G speed is not supported on the PA-3400 Series firewall management port and cannot be configured.
PAN-186134
On the Panorama management server, performing a
Commit and Push
(
Commit > Commit and Push
) may intermittently not push the committed configuration changes to managed firewalls.
Workaround:
Select
Commit > Push to Devices
to push the committed configuration changes to your managed firewalls.
PAN-185966
The
debug skip-cert-renewal-check-syslog yes
command is not available on Log Collector CLI to stop the Dedicated Log Collector from trying to renew the device certificate and displaying the following error:
No valid device certificate found
PAN-184708
Scheduled report emails (
Monitor
PDF Reports
Email Scheduler
) are not emailed if:
  • A scheduled report email contains a Report Group (
    Monitor
    PDF Reports
    Report Group
    ) which includes a SaaS Application Usage report.
  • A scheduled report contains only a SaaS Application Usage Report.
Workaround:
To receive a scheduled report email for all other PDF report types:
  1. Select
    Monitor
    PDF Reports
    Report Groups
    and remove all SaaS Application Usage reports from all Report Groups.
  2. Select
    Monitor
    PDF Reports
    Email Scheduler
    and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select
    Disable
    and click
    OK
    .
    Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
  3. Commit
    .
    (
    Panorama managed firewalls
    ) Select
    Commit
    Commit and Push
PAN-184702
This issue is now resolved. See
PAN-OS 10.2.3 Addressed Issues
.
On the Panorama management server, an M-700 appliance in Log Collector mode fails to connect to Panorama when added as a managed collector (
Panorama > Managed Collectors
).
PAN-184474
When the firewall has Advanced Routing enabled, a static route stays active after the interface goes down.
Workaround
: For firewalls that support Bidirectional Forwarding Detection (BFD), configure BFD for the static route.
PAN-184406
Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
Workaround:
Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
PAN-183567
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On the Panorama management server, you must download and install the ZTP Plugin 2.0 after successful upgrade to PAN-OS 10.2. After upgrade to PAN-OS 10.2, the
show plugins installed
command does not display the ZTP plugin until you install ZTP Plugin 2.0.
Workaround:
After Panorama successfully upgrades to PAN-OS 10.2, manually download and install the ZTP Plugin 2.0.
  1. Select
    Panorama
    Plugins
    and search for the
    ztp
    plugin.
  2. Download
    and
    Install
    ZTP Plugin 2.0.
PAN-183404
Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
PAN-182734
On an Advanced Routing Engine, if you change the IPSec tunnel configuration, BGP flaps.
PAN-182492
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
The WildFire analysis report cannot be viewed from the firewall WildFire submission log entry page.
Workaround
: You can retrieve the Wildfire analysis reports through the WildFire API or the WildFire portal.
PAN-181933
If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
PAN-181823
On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
PAN-180661
On the Panorama management server, pushing an unsupported Minimum Password Complexity (
Device
Setup
Management
) to a managed firewall erroneously displays
commit time out
as the reason the commit failed.
PAN-180104
When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
Workaround
: Reboot the worker nodes before upgrading to PAN-OS 10.2.
PAN-179420
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
On the Panorama management server, a selective push (
Commit
Push to Devices
Push Changes Made By
and
Commit
Commit and Push
Commit and Push Changes Made By
to managed firewalls fails if you rename an existing device group, template, or template stack that was already pushed to your managed firewalls and you selectively committed specific configuration objects from the renamed device group, template, or template stack.
Workaround:
After you rename the existing device group, template, or template stack,
Push
(
Commit
Push to Devices
all configuration changes for the named device group, template, or template stack.
PAN-178195
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
The URL filtering logs generated by traffic analyzed by Advanced URL filtering cloud inline categorization does not display the name of the URL.
PAN-178194
A user interface issue in PAN-OS renders the contents of the
Inline ML
tab in the
URL Filtering Profile
inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a
License required for URL filtering to function
is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
Workaround:
Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
  • Define URL exceptions for specific web sites—
    admin#
    set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
  • Configuration settings for each inline ML model—
    admin#
    set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
PAN-177455
This issue is now resolved. See
PAN-OS 10.2.2 Addressed Issues
.
PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
PAN-176693
This issue is now resolved. See
PAN-OS 10.2.1 Addressed Issues
.
The Activity (ACT) LEDs on the RJ-45 ports of the M-300 and M-700 appliances do not blink while processing network traffic.
PAN-176156
Executing
show running resource-monitor
with the
ingress-backlogs
option produces the following server error:
Dataplane is not up or invalid target-dp(*.dp*)
.
PAN-175915
When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
PAN-174982
In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
PAN-172274
When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall — this is a display anomaly, not a licensing issue, and does not affect access to the services.
Workaround:
Issue the following command to retrieve and update the licenses:
license request fetch
.
PAN-172132
QoS fails to run on a tunnel interface (for example, tunnel.1).
PAN-171938
No results are displayed when you
Show Application Filter
for a Security policy rule (
Policies
Security
Application
Value
Show Application Filter
).
PAN-171069
Local Log Collectors for Panorama management servers in active/passive high availability (HA) configuration cannot be added to the same Collector Group (
Panorama
Collector Groups
).
Workaround:
Before you upgrade your Panorama servers to PAN-OS 10.1.0, configure HA (
Panorama
High Availability
), add the local Log Collectors of the HA peers to the same Collector Group, and upgrade to PAN 10.1.0.
PAN-163676
Next-Gen Firewalls are unable to connect to a syslog server when the certificates required to connect to the syslog server are part of a Certificate Profile (
Device
Certificate Management
Certificate Profile
) if the
Use OCSP
setting is enabled to check the revocation status of certificates.
Workaround:
Enable
Use CRL
to check the revocation status of certificates in the Certificate Profile.

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