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    PAN-OS 10.2.7 Known Issues
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    PAN-OS 10.2.7 Known Issues

    Table of Contents

    PAN-OS 10.2.7 Known Issues

    PAN-OSĀ® 10.2.7 known issues.
    The following list includes only outstanding known issues specific to PAN-OS
    Ā®
     10.2.7. This list includes issues specific to Panoramaā„¢, GlobalProtectā„¢, VM-Series plugins, and WildFireĀ®, as well as known issues that apply more generally or that are not identified by an issue ID.
    Issue ID
    Description
    WF500-5854
    The WildFire analysis report on the firewall log viewer (
    Monitoring
    WildFire Submissions
    ) does not display the following data fields: File Type, SHA-256, MD-5, and File Size".
    Workaround
    : Download and open the WildFire analysis report in the PDF format using the link in the upper right-hand corner of the
    Detailed Log View
    .
    WF500-5843
    In a WildFire appliance cluster, issuing the
    show cluster-all peers
     CLI command when a node within the cluster is being rebooted generates the following error:
    Server error : An error occured.
    WF500-5840
    The sample analysis statistics that are returned when issuing the
    show wildfire local statistics
     CLI command in WildFire appliance cluster deployments may not accurately reflect the number of samples that have been processed.
    WF500-5823
    The following WildFire appliance CLI command does not return a signature generation status as expected:
    show wildfire global signature-status
    . This does not corrupt or otherwise prevent the WildFire appliance from analyzing a sample.
    WF500-5781
    The WildFire appliance might erroneously generate and log the following device certification error:
    Device certificate is missing or invalid. It cannot be renewed.
    WF500-5754
    In WildFire appliance clusters, issuing the
    show cluster controller
     CLI command generates an error when an IPv6 address is configured for the management interface but not for the cluster interface.
    Workaround:
     Ensure all WildFire appliance interfaces that are enabled use matching protocols (all IPv4 or all IPv6).
    WF500-5632
    The number of registered WildFire appliances reported in Panorama (
    Panorama
    Managed WildFire Appliances
    Firewalls Connected
    View
    ) does not accurately reflect the current status of connected WildFire appliances.
    PAN-244673
    Upgrading a flexible-vCPU VM-Series firewall HA deployment from 10.1.x directly to 10.2.3 or later causes the active HA peer to become unresponsive. In this scenario, the upgraded firewall then becomes the active peer.
    Workaround
    : Upgrade the VM-Series firewalls to PAN-OS 10.2.2 before upgrading to the latest PAN-OS 10.2.x version.
    PAN-243951
    On the Panorama management sever in an active/passive High Availability (HA) configuration, managed devices (
    Panorama
    Managed Devices
    Summary
    ) display as
    out-of-sync
     on the passive HA peer when configuration changes are made to the SD-WAN (
    Panorama
    SD-WAN
    ) configuration on the active HA peer.
    Workaround:
     Manually synchronize the Panorama HA peers.
    1. Log in to the Panorama web interface on the active HA peer.
    2. Select
      Commit
       and
      Commit to Panorama
       the SD-WAN configuration changes on the active HA peer.
      On the passive HA peer, select
      Panorama
      Managed Devices
      Summary
       and observe that the managed devices are now
      out-of-sync
      .
    3. Log in to the primary HA peer Panorama CLI and trigger a manual synchronization between the active and secondary HA peers.
      request high-availability sync-to-remote running-config
    4. Log back in to the active HA peer Panorama web interface and select
      Commit
      Push to Devices
       and
      Push
      .
    PAN-242910
    PAN-OS 10.2.7, 10.2.7-h1, and 10.2.7-h3 only
    On the Panorama management server, Panorama administrators (
    Panorama
    Administrators
    ) that are assigned a custom Panorama admin role (
    Panorama
    Admin Roles
    ) with
    Push All Changes
     enabled are unable to push configuration changes to managed firewalls when
    Managed Devices
     and
    Push For Other Admins
     are disabled.
    PAN-242837
    Default login credentials and SSH fail after enabling FIPS-CC Mode on a firewall or Panorama after converting through the Maintenance Recovery Tool (MRT). The firewall or Panorama becomes stuck and requires a factory reset to recover.
    PAN-242561
    On the PAN-OS 10.2.7-h3 version, GlobalProtect tunnel might disconnect shortly after being established when SSL is used as a transport protocol.
    Workaround
    : Disable Internet Protocol version 6 (TCP/IPv6) on the PANGP Virtual Network Adapter.
    PAN-238769
    FIPS-CC VM only. Upgrading to 10.1.10-h2 or 10.1.11 will change all locally created security Policy actions to Deny. Re-load the back-up config taken before upgrading or the last version to get the previous config back. Also, Unable to login to FIPSCC Mode devices with default credentials after converting the mode for 10.1.12 release , 10.2.7 release , 11.1.0 , 11.1.1, 11.0.3 versions.
    PAN-234929
    This issue is now resolved. See
    PAN-OS 10.2.7-h3 Addressed Issues
    .
    The tabs in the
    ACC
    , such as
    Network Activity
    ,
    Threat Activity
    , and
    Blocked Activity
    , may not display any data when you apply a Time filter for the Last 15 minutes, Last Hour, Last 6 Hours, or Last 12 Hours. With the Last 24 Hours filter, the data displayed may not be accurate. Additionally, reports run against summary logs may not display accurate results.
    PAN-228515
    The EleasticSearch SSH flaps on the M-600 appliance in Panorama or Log Collector mode. This causes logs to not display on the Panorama management server (
    Monitor
    Logs
    ) and the Log Collector health status (
    Panorama
    Managed Collectors
    Status
    ) to display as degraded.
    PAN-228273
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    On the Panorama management server in FIPS-CC mode, the ElasticSearch cluster fails to come up and the
    show log-collector-es-cluster health
     command displays the
    status
     is
    red
    . This results in log ingestion issues for Panorama in Panorama only or Log Collector mode.
    PAN-227344
    On the Panorama management server, PDF Summary Reports (
    Monitor
    PDF Reports
    Manage PDF Summary
    ) display no data and are blank when predefined reports are included in the summary report.
    PAN-223365
    The Panorama management server is unable to query any logs if the ElasticSearch health status for any Log Collector (
    Panorama
    Managed Collector
     is degraded.
    Workaround:
     Log in to the Log Collector CLI and restart ElasticSearch.
    admin
    debug elasticsearch es-restart all
    PAN-229865
    Upgrading a PA-220 firewall running a PAN-OS 10.1 release fails when the target PAN-OS upgrade version is PAN-OS 10.2.5.
    Workaround:
     On your upgrade path to PAN-OS 10.2.5, first upgrade to PAN-OS 10.2.4 and then upgrade to PAN-OS 10.2.5.
    PAN-226768
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    When the GlobalProtect app is installed on iOS endpoints and the gateway is configured to accept cookies, the app stays in
    Connecting
     stage after authentication and the GlobalProtect log displays the error message,
    User is not in allow list
    . This happens when the app is restarted or when the app tries to reconnect after disconnection.
    PAN-223677
    (
    PA-3410, PA-3420, PA-3430, PA-3440, PA-5410, PA-5420, and PA-5430 firewalls
    ) By enabling Lockless QoS feature, a slight degradation in App-ID and Threat performance is expected.
    PAN-223457
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    If the number of group queries exceeds the Okta rate limit threshold, the firewall clears the cache for the groups. To avoid encountering this issue, disable the Okta rate limit.
    PAN-222586
    On PA-5410, PA-5420, and PA-5430 firewalls, the Filter dropdown menus, Forward Methods, and Built-In Actions for Correlation Log settings (
    Device
    Log Settings
    ) are not displayed and cannot be configured.
    PAN-222418
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    The firewall intermittently records a reconnection message to the authentication server as a error, even if no disconnection occurs.
    PAN-222253
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    On the Panorama management server, policy rulebase reordering when you
    View Rulebase by Groups
     (
    Policy
    <policy-rulebase>
    ) does not persist if you reorder the policy rulebase by dragging and dropping individual policy rules and then moving the entire tag group.
    PAN-221775
    A
    Malformed Request
     error is displayed when you
    Test Connection
     for an email server profile (
    Device
    Server Profiles
    Email
    ) using
    SMTP over TLS
     and the
    Password
     includes an ampersand (&).
    PAN-221857
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    Users are unable to log in to the GlobalProtect app using SAML authentication after the app is upgraded to 10.2.3-h4 and the GlobalProtect logs display the following error message:
    Username from SAML SSO response is different from the input.
    .
    PAN-220180
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    Configured botnet reports (
    Monitor
    Botnet
    ) are not generated.
    PAN-219644
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    Firewalls forwarding logs to a syslog server over TLS (
    Objects
    Log Forwarding
    ) use the default Palo Alto Networks certificate instead of the custom certificate configured on the firewall.
    PAN-217307
    The following Security policy rule (
    Policies
    Security
    ) filters return no results:
    log-start eq no
    log-end eq no
    log-end eq yes
    PAN-215082
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    M-300 and M-700 appliances may generate erroneous system logs (
    Monitor
    Logs
    System
    ) to alert that the M-Series appliance memory usage limits are reached.
    PAN-213746
    On the Panorama management server, the
    Hostkey
     displayed as
    undefined undefined
     if you override an SSH Service Profile (
    Device
    Certificate Management
    SSH Service Profile
    ) Hostkey configured in a Template from the Template Stack.
    PAN-213119
    PA-5410 and PA-5420 firewalls display the following error when you view the Block IP list (
    Monitor
    Block IP
    ):
    show -> dis-block-table is unexpected
    PAN-212889
    On the Panorama management server, different threat names are used when querying the same threat in the Threat Monitor (
    Monitor
    App Scope
    Threat Monitor
    ) and
    ACC
    . This results in the ACC displaying
    no data to display
     when you are redirected to the ACC after clicking a threat name in the Threat Monitor and filtering the same threat name in the Global Filters.
    PAN-212533
    Modifying the
    Administrator Type
     for an existing administrator (
    Device
    Administrators
     or
    Panorama
    Administrators
    ) from
    Superuser
     to a
    Role-Based
     custom admin, or vice versa, does not modify the access privileges of the administrator.
    PAN-211531
    On the Panorama management server, admins can still perform a selective push to managed firewalls when
    Push All Changes
     and
    Push for Other Admins
     are disabled in the admin role profile (
    Panorama
    Admin Roles
    ).
    PAN-209288
    Certificates are not successfully generated using SCEP (
    Device
    Certificate Management
    SCEP
    ).
    PAN-208622
    A file upload to Box.com exceeding 6 files gets stuck and fails to upload if you specify an Enterprise DLP data filtering profile (
    Objects
    DLP
    Data Filtering Profiles
     with the Action set to
    Block
     to a Security policy rule (
    Policies
    Security
    ).
    PAN-204689
    Upon upgrade to PAN-OS 10.2.4, the following GlobalProtect settings do not work:
    • Allow user to disconnect GlobalProtect App
      Allow with Passcode
    • Allow user to Disable GlobalProtect App
      Allow with Passcode
    • Allow User to Uninstall GlobalProtect App
      Allow with Password
    PAN-196758
    On the Panorama management server, pushing a configuration change to firewalls leveraging SD-WAN erroneously show the auto-provisioned BGP configurations for SD-WAN as being edited or deleted despite no edits or deletions being made when you
    Preview Changes
     (
    Commit
    Push to Devices
    Edit Selections
     or
    Commit
    Commit and Push
    Edit Selections
    ).
    PAN-196504
    License deactivation fails for VM-Series firewalls licensed using PA-VM Bundle 3 (BND3).
    PAN-196146
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    The VM-Series firewall on Azure does not boot up with a hostname (specified in an init-cgf.txt or user data) when bootstrapped.
    PAN-194996
    When using a 10.2.2 Panorama to manage a Panorama Managed Prisma Access 3.1.2 deployment, allocating bandwidth for a remote network deployment fails (the OK button is grayed out).
    Workaround
    : Retry the operation.
    PAN-194519
    (
    PA-5450 firewall only
    ) Trying to configure a custom payload format under
    Device
    Server Profiles
    HTTP
     yields a Javascript error.
    PAN-194515
    (
    PA-5450 firewall only
    ) The Panorama web interface does not display any predefined template stack variables in the dropdown menu under
    Device
    Setup
    Log Interface
    IP Address
    .
    Workaround:
     Configure the log interface IP address on the individual firewall web interface instead of on Panorama.
    PAN-194424
    (
    PA-5450 firewall only
    ) Upgrading to PAN-OS 10.2.2 while having a log interface configured can cause both the log interface and the management interface to remain connected to the log collector.
    Workaround:
     Restart the log receiver service by running the following CLI command: 
    debug software restart process log-receiver
    PAN-194202
    (
    PA-5450 firewall only
    ) If the management interface and logging interface are configured on the same subnetwork, the firewall conducts log forwarding using the management interface instead of the logging interface.
    PAN-190727
    (
    PA-5450 firewall only
    ) Documentation for configuring the log interface is unavailable on the web interface and in the PAN-OS Administratorā€™s Guide.
    PAN-189111
    After deleting an MP pod and it comes up, the
    show routing
     command output appears empty and traffic stops working.
    PAN-189076
    On a firewall with Advanced Routing enabled, OSPFv3 peers using a broadcast link and a designated router (DR) priority of 0 (zero) are stuck in a two-way state after HA failover.
    Workaround:
     Configure at least one OSPFv3 neighbor with a non-zero priority setting in the same broadcast domain.
    PAN-188358
    After triggering a soft reboot on a M-700 appliance, the Management port LEDs do not light up when a 10G Ethernet cable is plugged in.
    PAN-187685
    On the Panorama management server, the Template Status displays no synchronization status (
    Panorama
    Managed Devices
    Summary
    ) after a bootstrapped firewall is successfully added to Panorama.
    Workaround:
     After the bootstrapped firewall is successfully added to Panorama, log in to the Panorama web interface and select
    Commit
    Push to Devices
    .
    PAN-187643
    If you enable SCTP security using a Panorama template when
    SCTP INIT Flood Protection
     is enabled in the Zone Protection profile using Panorama and you commit all changes, the commit is successful but the
    SCTP INIT
     option is not available in the Zone Protection profile.
    Workaround:
     Log out of the firewall and log in again to make the
    SCIT INIT
     option available on the web interface.
    PAN-187612
    On the Panorama management server, not all data profiles (
    Objects
    DLP Data Filtering Profiles
    ) are displayed after you:
    • Upgrade Panorama to PAN-OS 10.2 and upgrade the Enterprise DLP plugin to version 3.0.
    • Downgrade Panorama to PAN-OS 10.1 and downgrade the Enterprise DLP plugin to version 1.0.
    Workaround:
     Log in to the Panorama CLI and reset the DLP plugin.
    admin > request plugins dlp reset
    PAN-187407
    The configured Advanced Threat Prevention inline cloud analysis action for a given model might not be honored under the following condition: If the firewall is set to
    Hold client request for category lookup
    and the action set to
    Reset-Both
     and the URL cache has been cleared, the first request for inline cloud analysis will be bypassed.
    PAN-187370
    On a firewall with Advanced Routing enabled, if there is also a logical router instance that uses the default configuration and has no interfaces assigned to it, this will result in terminating the management daemon and main routing daemon in the firewall during commit.
    Workaround
    : Do not use a logical router instance with no interfaces bound to it.
    PAN-186283
    Templates appear out-of-sync on Panorama after successfully deploying the CFT stack using the Panorama plugin for AWS.
    Workaround
    : Use
    Commit
    Push to Devices
     to synchronize the templates.
    PAN-186282
    On HA deployments on AWS and Azure, Panorama fails to populate match criteria automatically when adding dynamic address groups.
    Workaround:
     Reboot the Panorama HA pair.
    PAN-185286
    This issue is now resolved. See
    PAN-OS 10.2.8 Addressed Issues
    .
    (
    PA-5400 Series firewalls only
    ) On the Panorama management server, the device health resources (
    Panorama
    Managed Devices
    Health
    ) do not populate.
    PAN-184708
    Scheduled report emails (
    Monitor
    PDF Reports
    Email Scheduler
    ) are not emailed if:
    • A scheduled report email contains a Report Group (
      Monitor
      PDF Reports
      Report Group
      ) which includes a SaaS Application Usage report.
    • A scheduled report contains only a SaaS Application Usage Report.
    Workaround:
     To receive a scheduled report email for all other PDF report types:
    1. Select
      Monitor
      PDF Reports
      Report Groups
       and remove all SaaS Application Usage reports from all Report Groups.
    2. Select
      Monitor
      PDF Reports
      Email Scheduler
       and edit the scheduled report email that contains only a SaaS Application Usage report. For the Recurrence, select
      Disable
       and click
      OK
      .
      Repeat this step for all scheduled report emails that contain only a SaaS Application Usage report.
    3. Commit
      .
      (
      Panorama managed firewalls
      ) Select
      Commit
      Commit and Push
    PAN-184406
    Using the CLI to add a RAID disk pair to an M-700 appliance causes the dmdb process to crash.
    Workaround:
     Contact customer support to stop the dmdb process before adding a RAID disk pair to a M-700 appliance.
    PAN-183404
    Static IP addresses are not recognized when "and" operators are used with IP CIDR range.
    PAN-181933
    If you use multiple log forwarding cards (LFCs) on the PA-7000 series, all of the cards may not receive all of the updates and the mappings for the clients may become out of sync, which causes the firewall to not correctly populate the Source User column in the session logs.
    PAN-181823
    On a PA-5400 Series firewall (minus the PA-5450), setting the peer port to forced 10M or 100M speed causes any multi-gigabit RJ-45 ports on the firewall to go down if they are set to Auto.
    PAN-180661
    On the Panorama management server, pushing an unsupported Minimum Password Complexity (
    Device
    Setup
    Management
    ) to a managed firewall erroneously displays
    commit time out
     as the reason the commit failed.
    PAN-180104
    When upgrading a CN-Series as a DaemonSet deployment to PAN-OS 10.2, CN-NGFW pods fail to connect to CN-MGMT pod if the Kubernetes cluster previously had a CN-Series as a DaemonSet deployment running PAN-OS 10.0 or 10.1.
    Workaround
    : Reboot the worker nodes before upgrading to PAN-OS 10.2.
    PAN-178194
    A user interface issue in PAN-OS renders the contents of the
    Inline ML
     tab in the
    URL Filtering Profile
     inaccessible on firewalls licensed for Advanced URL Filtering. Additionally, a message indicating that a
    License required for URL filtering to function
     is unavailable displays at the bottom of the UI. These errors do not affect the operation of Advanced URL Filtering or URL Filtering Inline ML.
    Workaround:
     Configuration settings for URL Filtering Inline ML must be applied through the CLI. The following configuration commands are available:
    • Define URL exceptions for specific web sitesā€”
      admin#
       set profiles url-filtering <url_filtering_profile_name> mlav-category-exception
    • Configuration settings for each inline ML modelā€”
      admin#
       set profiles url-filtering <url_filtering_profile_name> mlav-engine-urlbased-enabled
    PAN-177455
    PAN-OS 10.2.0 is not supported on PA-7000 Series firewalls with HA (High Availability) clustering enabled and using an HA4 communication link. Attempting to load PAN-OS 10.2.0 on the firewall causes the PA-7000 100G NPC to go offline. As a result, the firewall fails to boot normally and enters maintenance mode. HA Pairs of Active-Passive and Active-Active firewalls are not affected.
    PAN-175915
    When the firewall is deployed on N3 and N11 interfaces in 5G networks and 5G-HTTP/2 traffic inspection is enabled in the Mobile Network Protection Profile, the traffic logs do not display network slice SST and SD values.
    PAN-174982
    In HA active/active configurations where, when interfaces that were associated with a virtual router were deleted, the configuration change did not sync.
    PAN-172274
    When you activate the advanced URL filtering license, your license entitlements for PAN-DB and advanced URL filtering might not display correctly on the firewall ā€” this is a display anomaly, not a licensing issue, and does not affect access to the services.
    Workaround:
     Issue the following command to retrieve and update the licenses:
    license request fetch
    .
    PAN-171938
    No results are displayed when you
    Show Application Filter
     for a Security policy rule (
    Policies
    Security
    Application
    Value
    Show Application Filter
    ).
    PAN-164885
    On the Panorama management server, pushes to managed firewalls (
    Commit
    Push to Devices
     or
    Commit and Push
    ) may fail when an EDL (
    Objects
    External Dynamic Lists
    ) is configured to
    Check for updates
     every 5 minutes due to the commit and EDL fetch processes overlapping. This is more likely to occur when multiple EDLs are configured to check for updates every 5 minutes.

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