Prisma Access
GlobalProtect in Proxy Mode (Strata Cloud Manager)
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GlobalProtect in Proxy Mode (Strata Cloud Manager)
Strata Cloud Manager
)Configure GlobalProtect in Proxy mode.
- Enable the agent-based proxy functionality for mobile users on Prisma Access.
- Enable Explicit Proxy.
- Selectand clickSettingsPrisma AccessSetupMobile UsersExplicit Proxy Setup.If you're using Strata Cloud Manager, go toand clickWorkflowsPrisma AccessSetupMobile UsersExplicit Proxy Setup.
- In the Infrastructure Settings area, clickSetup Proxy Settingsand specify anExplicit Proxy URL.
- Enable Agent Proxyand clickSave.
- Choose thePrisma Accesswhere you want to support mobile users.For the best user experience, if you're limiting the number of locations, choose locations that are closest to your end users. If a location isn't available in the country where your mobile users reside, choose a location that’s closest to the mobile users.
- Create a Forwarding Profile to define the traffic you want to send through Explicit Proxy. While configuring the forwarding profile, bypass *.prismaaccess.com and *.gpcloudservice.com domains.
- Selectand add the domains you need to bypass.SettingsPrisma AccessSetupExplicit ProxyAdvanced Security Settings - Explicit ProxyAuthentication SettingsIf you're using Strata Cloud Manager, go to.WorkflowsPrisma AccessSetupExplicit ProxyAdvanced Security SettingsAuthentication SettingsAll requests to the proxy undergo authentication. However, if you're passing IdP flows through the proxy, then you need to bypass them for the authentication to be successful.In this example, we are bypassing the GlobalProtect portal and Okta, but please customize these to the IdPs that you use.
- Set up the GlobalProtect portal, authentication, and configure Proxy mode for the GlobalProtect app.
- Selectand specify theWorkflowsPrisma AccessSetupGlobalProtectInfrastructureInfrastructure SettingsPortal Name.
- Default Domain—If you select this option, your portal hostname uses the default domain name:.gpcloudservice.com. In this case, simply enter aPortal Hostnameto append to the default domain name.Prisma Accessfor Users will automatically create the necessary certificates and publish the hostname to public DNS servers.
- Custom Domain—You can also customize the portal address if you want the domain in the portal hostname to match your company domain name (for example, myportal.mydomain.com).
- Enable GlobalProtect proxy mode forPrisma Accessin the GlobalProtect app settings to send internet traffic to the agent-based proxy.The GlobalProtect connect method does not apply in proxy mode as it's always on.
- Select.SettingsPrisma AccessSetupGlobalProtectIf you're using Strata Cloud Manager, go to.WorkflowsPrisma AccessSetupGlobalProtect
- On theGlobalProtect Apptab, clickDefaultto customize the app settings orAdd App Settingsadd a new configuration.
- ClickShow Advanced Optionsand in theApp Configurationsection.
- SetAgent Mode fortoPrisma AccessProxyto instruct the GlobalProtect app to send the internet traffic to the Explicit Proxy on Prisma Access.
- (Optional) Configure the local proxy port. The port range is 1024 to 65534 and the default port is 9999. If the default port isn't available, GlobalProtect will try 10 other ports in the range of 9999 to 10009 and use the port that is available. You can also pick your own port number within the range.
- (Optional) Configure PAC Auto-Configuration (PAC) File URL if you want to push the new PAC URL for the proxy settings to the endpoint. The PAC URL pushes to the endpoint once the user connects. When the user disconnects the GlobalProtect app, the endpoint proxy configurations are automatically disabled and reverting to the previous settings.
- (Optional) Enable Allow User to Rediscover Network if you want the user to check the portal for any new settings.
- (Optional) Configure GlobalProtect App Config Refresh Interval (hours). By default, the GlobalProtect client refreshes the cached portal configuration every 24 hours. You can change the refresh interval based on your business requirements.
- DisableSet Up Tunnel Over Proxy (Windows & Mac Only).
- Enable Always-On internet security by configuring the following settings on thepage:SettingsPrisma AccessSetupGlobalProtectGlobalProtect AppAdd App SettingsIf you're using Strata Cloud Manager, go to.WorkflowsPrisma AccessSetupGlobalProtectGlobalProtect AppAdd App Settings
- Configure decryption for Explicit Proxy traffic.
- Select.ManageSecurity ServicesDecryptionIf you're using Strata Cloud Manager, go to.ManageConfigurationNGFW andPrisma AccessSecurity ServicesDecryption
- If you enable decryption, make sure you set up the decryption certificate as a trusted root CA.
- Configure Security policy rules for Explicit Proxy traffic.
- Select.ManageSecurity ServicesSecurity PolicyIf you're using Strata Cloud Manager, go to.ManageConfigurationNGFW andPrisma AccessSecurity ServicesSecurity Policy
- Follow the Internet Gateway Security Policy Best Practices.
- (Optional) Configure the GlobalProtect app in proxy mode in a no default route network.
- (Optional) Host a PAC file internally and add thePrisma AccessExplicit Proxy FQDN as a proxy in the PAC file, or host the PAC file in a Forwarding Profile and add routes in your network for PAC service IP addresses.
- In the PAC file, forward the IdP URL andPrisma Accessportal URL to Explicit Proxy.
- On Explicit Proxy, exclude the IdP and portal URL from the authentication settings. Add the IdP and portal URL to the domain used in the authentication flows.
- Set up routes to the Explicit Proxy FQDN or IP addresses on perimeter devices to allow users to access the internet via the Explicit Proxy.
- (Optional) Add DNS records to resolve thePrisma AccessExplicit Proxy FQDN to an internal IP address if users can’t resolve public domains in the branch network and add destination NAT for the internal IP address to the Explicit Proxy FQDN or IP address.
- ClickSaveandPush ConfigtoGlobalProtectandExplicit Proxy.
- Verify and troubleshoot the agent proxy deployment.
- Verify the information about your network connection on the GlobalProtect appConnectionstab underSettings.
- Open the GlobalProtect app.
- SelectSettingsto open the GlobalProtect Settings panel, and then selectConnections.
- View and collect the GlobalProtect logs.View the PanGPS log to verify the proxy mode configuration on the GlobalProtect portal.You can verify that Proxy mode is configured by looking for the following event in the PanGPS log:OnProxyAgentMode: proxy only modeTo view GlobalProtect logs inPrisma Access, selectand:ActivityLogsLog ViewerIf you're using Strata Cloud Manager, go to.Incidents & AlertsLog Viewer
- GlobalProtect, for authentication logs
- TrafficandDecryptionfor user access logs