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Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Focus

Prisma Access

About Incident Settings

Table of Contents

Filter

Expand All | Collapse All

Prisma Access Docs

Activation & Onboarding
Administration
Version
- Prisma Access China
- 4.0 & Later
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
- 5.2 Preferred and Innovation
- 5.1 Preferred and Innovation
- 5.0 Preferred and Innovation
- 4.2 Preferred
- 4.1 Preferred
- 4.0 Preferred
- 3.2 Preferred and Innovation
- 3.1 Preferred and Innovation
- 3.0 Preferred and Innovation
- 2.2 Preferred

Incident Settings

Customize Incident Settings by Category Level

About Incident Settings

Learn about incident categories and incident codes.

Where can I use this?	What do I need?
`Prisma Access (Managed by Strata Cloud Manager)` `Prisma Access (Managed by Panorama)`	AI-Powered ADEM license Autonomous DEM license `Prisma Access` license

You can view incident categories and incident codes allowed by your AI-Powered ADEM, ADEM Observability, or Prisma Access license.

There are four types of incident policy rules:

Category and code level default—Implicit.
Category and code level custom—Customize the Incidents you want to receive at the category and incident code level.

You have several Incident categories, which you can view and modify according to your license.

Incident Category	License
Application experience	Prisma Access
Authentication	AI-Powered ADEM
Domain name system	AI-Powered ADEM
GlobalProtect incidents	Prisma Access
Mobile users	Prisma Access
Prisma Access infrastructure	Prisma Access
Remote networks	Prisma Access
Service connections	Prisma Access

Incident Settings

Customize Incident Settings by Category Level