GlobalProtect authentication on the

Network Services

dashboard represents how many mobile users at a given time are trying to authenticate to a GlobalProtect portal, which then sends the mobile users’ credentials for verification to an on-premise AD server, resulting in an authentication success or failure. If you see a large number of authentication failures, you can correlate the failures with a network event that indicates a problem with a certain location or an on-premise authentication server that was down.

The data in these charts provide troubleshooting insights for network administrators who are tasked with resolving network issues. You can view the count of authentication success or failure trends for mobile users at GlobalProtect portals and gateways, use this data to learn about the patterns of authentication successes or failures over time, and establish count ranges that can be regarded as normal or anomalous in your Prisma Access deployment. For example, anomalous counts could indicate existing users’ inability to connect to Prisma Access because to availability issues with GlobalProtect portals or slow authentication servers. Or, anomalous counts might represent large numbers of users onboarded to the customer’s network all at once.