Consider the following key design points
before you configure the ServiceNow CloudBlade in in Prisma SD-WAN:
Build the ServiceNow Table and allocate columns to map
mandatory fields such as event code, correlation ID, severity,
and incident state.
For more meaningful information in the tickets, you can create
columns to store fields from the Prisma SD-WAN events such as entity_ref, info, site
name, element name, type–
if opting to create tickets for both alerts and alarms, cleared,
acknowledged.
- For Circuit Insights, build the ServiceNow Table and allocate columns to map details
about the insight, site, circuit, start time, end time and the insight data.
-
ServiceNow CloudBlade communicates with the ServiceNow instance using REST based
Table APIs.
-
Create a user that will be used by Prisma SD-WAN to perform CRUD operations on
the ServiceNow instance table using the table APIs. Make sure this user has the
following privileges: web_service_admin,
rest_api_explorer, or
admin.
