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    Create a Ticket for a Rule Violation
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    5. Create a Ticket for a Rule Violation
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    SaaS Security

    Create a Ticket for a Rule Violation

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    Create a Ticket for a Rule Violation

    When you are viewing a rule violation for an app, you can create a ticket about the violation in Jira.
    The administrator of your issue tracking system might have configured certain fields to be mandatory for ticket creation. When SSPM creates a ticket, it provides values for only a few fields and might not provide values for the required fields. For this reason, ticket creation might fail with an error message.
    For ServiceNow, SSPM provides values only for the following fields:
    • Short Description
    • Description
    For Jira, SSPM provides values only for the following fields:
    • Summary
    • Project
    • Issue Type
    • Description
    1. Log in to Strata Cloud Manager.
    2. Select ConfigurationSaaS SecurityPosture Security.
    3. Navigate to a rule violation.
    4. In the rule violation, go to Ticketing.
    5. Select a Jira or ServiceNow instance.
      If no Jira or ServiceNow instances are linked to SSPM, you are prompted to link SSPM to a Jira instance or to link SSPM to a ServiceNow instance.
    6. Specify where you want to create the ticket, and ticket information.
      • For Jira, select the Jira board on which you want to create the ticket, and the type of ticket you want to create. Specify a title, which will be assigned to your Jira ticket.
      • For ServiceNow, select the ServiceNow instance. Specify a title, which will be assigned to your ServiceNow ticket.
    7. Create Ticket.
      A confirmation dialog box is displayed.
    8. Create the ticket.
      SSPM creates a ticket for this violation. The ticket contains details about this violation, such as the current and recommended values for the setting.

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