A Palo Alto Networks Customer Support
Account is only necessary for users who need to perform onboarding
tasks. Other users can be invited to use Palo Alto Networks single
sign on without Customer Support Accounts. However, If you
integrate with
a third party IDP for your enterprise, you do not have to
add user accounts explicitly in the platform as they will be automatically
added when they are successfully authenticated. However, roles need
to be assigned for all users. To ensure a seamless login and authorization
experience for your users, you can add users and assign roles for
them ahead of time.