: Who Can Use Common Services: Identity & Access?
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Who Can Use Common Services: Identity & Access?

Table of Contents

Who Can Use
Common Services
: Identity & Access?

Learn who can use
Common Services
: Identity & Access Management.
The following topics address who can use
Common Services
: Identity & Access Management.

Prisma Access (Managed by Strata Cloud Manager)

First Time Activation
Transitioned to
Strata Multitenant Cloud Manager
Managed Security Service Provider (MSSP)
If you are a new
Prisma Access (Managed by Strata Cloud Manager)
customer as of August 2022, use Identity & Access to manage user access, roles, and service accounts.
If you are an existing
Prisma Access (Managed by Strata Cloud Manager)
customer, you have received information about the transition of your
Prisma Access
tenant to the
Strata Multitenant Cloud Manager
. After your
Prisma Access
instance is transitioned to a tenant, you will no longer see a
Prisma Access
app tile on the hub. However, there will be a button on the hub to navigate to sase.paloaltonetworks.com. After the transition, use Identity & Access to manage user access, roles, and service accounts. Your existing users and roles will be migrated with the appropriate roles. Until the transition, continue to manage your deployment as you have been doing.
If you are a Managed Security Service Provider (MSSP) or distributed enterprise
Prisma Access
customer as of July 2022, you are already using Identity & Access to manage user access, roles, and service accounts.

Prisma Access (Managed by Panorama)

If you are an existing
Prisma Access (Managed by Panorama)
customer, you have received information about the transition of your
Prisma Access
license activation to
Common Services
. After the transition, you can only use
Common Services
for license activation. You cannot use the other
Common Services
such as Tenant Management or Identity & Access for managing
Prisma Access
or Panorama. Continue to manage your tenants and user role permissions on Panorama as you have been doing. However, you can use
Common Services
: Identity and Access for managing other apps such as ADEM and Insights.

Prisma SD-WAN

First Time Activation
Transitioned to
Strata Multitenant Cloud Manager
Managed Security Service Provider (MSSP)
If you are a new
Prisma SD-WAN
customer as of July 2022, you are automatically directed to Identity & Access to manage user access, roles, and service accounts.
If you are an existing
Prisma SD-WAN
customer who has received information about the transition of your tenant to the
Strata Multitenant Cloud Manager
. After your instance is transitioned to a tenant, you will no longer see an app tile on the hub. However, there will be a button on the hub to navigate to sase.paloaltonetworks.com. After the transition, use Identity & Access to manage user access, roles, and service accounts. Your existing users and roles will be migrated with the appropriate roles. Until the transition, continue to manage your deployment as you have been doing.
If you are a Managed Security Service Provider (MSSP) or distributed enterprise
Prisma SD-WAN
customer as of July 2022, you are already using Identity & Access to manage user access, roles, and service accounts.

CASB

If you are a new CASB customer as of November 2022, or an existing customer with SaaS Security API who wants to upgrade to CASB, use Identity & Access to manage user access, roles, and service accounts.

Enterprise License Agreement Add-on

If you are an ELA customer using the AIOps for NGFW add-on, which is compatible with tenants and tenant service groups (TSGs) as of February 2023, use Identity & Access to manage user access, roles, and service accounts.
If you are an ELA customer using the IoT Security add-on, which is compatible with tenants and tenant service groups (TSGs) as of March 2023, use Identity & Access to manage user access, roles, and service accounts.

AIOps for NGFW a la Carte

If you are using the AIOps for NGFW a la carte license, which is compatible with tenants and tenant service groups (TSGs) as of February 2023, use Identity & Access to manage user access, roles, and service accounts.

SaaS Security Posture Management

If you are using the standalone SaaS Security Posture Management license, which is compatible with tenants and tenant service groups (TSGs) as of February 2023, use Identity & Access to manage user access, roles, and service accounts.to activate licenses.

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