>
    Strata Copilot
    Incident Integrations
    Focus
    Download PDF
    Focus
    1. Home
    2. Strata Cloud Manager
    3. Strata Cloud Manager AIOps
    4. Manage Incidents
    5. Create Notification Profiles for Incidents
    6. Incident Integrations
    Download PDF
    Strata Cloud Manager

    Incident Integrations

    Table of Contents

    Incident Integrations

    Learn how incident integrations in Strata Cloud Manager to deliver real-time incident alerts to your external operations platforms.
    Where Can I Use This?What Do I Need?
    Strata Cloud Manager uses integrations to synchronize incidents with your external tool set, such as operational management and ticketing platforms, for example, PagerDuty for on-call alerting. Built on outbound webhook infrastructure, incident integrations automatically transform internal data structures into the exact payload format required by your destination systems without requiring custom middleware.
    When an incident occurs, Strata Cloud Manager compiles your field mappings into transformation rules and applies them automatically at event time. You can describe what your destination tool expects to receive by pasting a sample payload, or entering fields manually in a notification profile and then map each destination field to an incident field from Strata Cloud Manager or to a static value you specify.
    Incident integrations handle the complete incident lifecycle automatically:
    • Incident raise events: When Strata Cloud Manager raises an incident, it formats and sends the payload to your destination tool according to your transformation rules.
    • Incident resolve events: When an incident clears, Strata Cloud Manager sends a corresponding resolve payload. It matches the resolve event to the original raise event using the reference identifier returned by the destination system, eliminating manual tracking.
      Enable Include Associated Events in a notification profile to get all updates related to an incident.
    External integrations and webhooks operate as independent channels. Both or either can be configured within a single notification profile, and external integrations do not serve as a replacement for webhooks.
    To configure an integration, define the destination schema and perform a test to verify the payload structure in the notification profile. Strata Cloud Manager then manages payload delivery for both raise and clear events automatically. The Notification Profiles page includes the Integrations column to indicate whether the integration has been set up (which can be in one of three states: not set up, partially set up/draft, or fully set up), but it is not an indication of delivery success or failure.

    Configure Integration for Incidents

    Use the following steps to create and activate an integration in Strata Cloud Manager.
    1. Select IncidentsIncidentsNotification Profiles.
    2. Click + Create Notification Profile.
    3. Enter a Profile Name.
    4. Select Integration and enter the Integration Name.
    5. Enter the URL of your external tool set.
    6. Choose an Auth Type:
      • None
      • Basic: Enter a username and password.
      • Bearer token: Enter the token value.
    7. (Optional) In the Webhook Signing Secret field, Generate Secret. Strata Cloud Manager generates a cryptographic signing secret and displays it in cleartext. If a secret already exists, the field displays a masked value. See Create Notification Profiles for Incidents.
    8. Enable Include Associated Events to get all updates related to an incident excluding the initial trigger and resolution. See Associated Events Email Notifications.
    9. Under Field mapping, you have two options:
      • Import from JSON
        Copy an example JSON payload from the destination tool's developer documentation and paste it here. Strata Cloud Manager parses the fields, infers their types, and builds the field list automatically.
      • Add manually
        Choose a source Strata Cloud Manager field and enter the corresponding destination field. Add fields based on your requirements.
      Make sure that all the fields are mapped.
    10. Under Test & Activate, click Preview Payload to review the exact JSON that Strata Cloud Manager would send, using a synthetic incident. All mapping rules and static values are applied. No network call is made at this step.
    11. When the payload looks correct, Send Test. Strata Cloud Manager creates a synthetic incident, applies the compiled mapping rules, sends the payload to the destination URL, and displays the result.
    12. Click Save Profile. You can save your profile at any time to preserve your progress as a draft and finish configuring it later. If all required fields and mappings are fully configured, the integration becomes Active; otherwise, it remains saved in a Draft state until configuration is complete.

    © 2026 Palo Alto Networks, Inc. All rights reserved.