Integrating Strata Cloud Manager into your existing operations involves setting up proactive incidents, allowing you to detect and manage potential issues before they escalate into serious complications. These incidents can be tailored to match your operations team's case management protocol, such as the commonly used P1s or P2s.

For instance, you might set up an alert system wherein critical incidents, which represent the most critical issues, are instantaneously escalated to your security team for immediate attention. On the other hand, warning incidents, which are of lesser urgency but still significant, can be arranged for daily review. Such an arrangement ensures efficient incident management while maintaining the smooth running of your operations.

Another option is to route incidents based on teams; certain categories of incidents, or even specific incidents, can be routed to different teams that will be best equipped to handle them. You can define notification preferences, such as which incidents trigger notifications, how you receive notifications, and how often you receive them, creating a notification rule.

When you create or modify a notification profile, you can enable Strata Cloud Manager to send email or webhook alerts when it initially detects an issue and when the issue is resolved. These notifications describe the issue and impact, and include a link to Strata Cloud Manager where you can investigate further. The Palo Alto Networks email address from which you receive alert notifications is noreply@paloaltonetworks.com. See Create Notification Profiles.