Strata Cloud Manager
NetSec Health Insights: User Devices
Table of Contents
NetSec Health Insights: User Devices
View the health metrics of your Mobile user devices across all locations.
| Where Can I Use This? | What Do I Need? |
|---|---|
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→ The features and capabilities available to you in Strata Cloud Manager depend on which license(s) you are
using.
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The User Devices tab within the NetSec Health
dashboard provides a breakdown of experience scores for all monitored user devices in
the organization, classifying them as Good, Fair, or Poor. The dashboard offers a
multi-layered view of user device health, from a high-level summary down to the specific
details of a single user's connection.
- A top-level summary shows the breakdown of experience scores (Good, Fair, Poor) for all monitored devices, along with the total number of users, non-monitored devices, and open incidents.
- In the map view where clusters of devices are shown as circles and individual devices as dots. The status of devices is color-coded on the map: green indicates a Good experience, orange and red signifies a Fair and Poor experiences, and gray represents non-monitored devices. Use the color-coded map to visually spot locations or individual user devices with a degraded experience and begin an investigation.
- Click on a specific device to view the end-to-end experience, browsing history, open incidents, and the specific network segments causing any degradation. Analyze which network segment (like WiFi or LAN) is causing the poor performance and review any open incidents to understand the root cause.
- If you click a location with multiple users (a circle on the map), you can view the list of all connected users and their status. This helps you determine if an issue is widespread or just specific to a user.
- Use the Degraded User Experience tab to see which network segments are causing the most issues across the organization. Click a segment (e.g., "WiFi") to view all users affected by the segment.
- Use the Experience Trends tab to view experience scores over time and across different network segments.
