Traps™ installation log | Specifies any errors encountered during
installation of Traps components. Use this log file when you need
to troubleshoot installation issues. On Windows endpoints, the installer
stores the log files in the %temp% or C:\Users\<user_name>\AppData\Local\Temp folder. |
Traps service log | Indicates information, warnings, and errors
related to the Traps service. The Service log is located in the
following folder on the endpoint: |
Traps console log | Indicates information, warnings, and errors
related to the Traps console. The Console log is located in the
following folder on the endpoint: |
Supervisor Command Line Tool (cytool.exe) | Allows you to manage Traps
features and perform advanced troubleshooting on the local endpoint
from a command line interface. For more information, see Cytool for Windows. |
Unknown files for analysis | Traps stores unknown files to send to the
Endpoint Security Manager in the C:\ProgramData\Cyvera\Temp folder.
After the Endpoint Security Manager submits a file to WildFire®, the
Traps agent deletes the file from the Temp folder. In some
cases, third-party Antivirus (AV) applications raise an alert for
this folder. If this occurs, we recommend that you whitelist this folder
in the third-party AV application. |
