Export Metadata for Troubleshooting

Learn how to export your instance, firewall, and Panorama appliance metadata from
AIOps for NGFW
To provide technical support with the information they need to better assist you,
AIOps for NGFW
enables you to export your deployment data to your local machine. This data arrives in JSON files that are compressed in the gzip format.
  1. Select
    Settings > Prepare Metadata Export
  2. Download
    your metadata file.
    The metadata file name contains your Customer Support Portal (CSP) ID, your AIOps for NGFW tenant ID, and the timestamp for the export:

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