Export Metadata for Troubleshooting
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Next-Generation Firewall

Export Metadata for Troubleshooting

Table of Contents

Export Metadata for Troubleshooting

Learn how to export your instance, firewall, and Panorama appliance metadata from
AIOps for NGFW
.
Where Can I Use This?
What Do I Need?
  • NGFW (Cloud Managed)
  • NGFW (PAN-OS or Panorama Managed)
  • VM-Series, funded with Software NGFW Credits
  • AIOps for NGFW Free (use the AIOps for NGFW Free app)
    or
  • AIOps for NGFW Premium license (use the Strata Cloud Manager app)
To provide technical support with the information they need to better assist you,
AIOps for NGFW
enables you to export your deployment data to your local machine. This data arrives in JSON files that are compressed in the gzip format.
  1. Select
    Help > Export Tenant Metadata
    .
  2. Click
    Prepare Metadata
    .
  3. Download
    your metadata file.
    The metadata file name contains your Customer Support Portal (CSP) ID, your AIOps for NGFW tenant ID, and the timestamp for the export:
    <csp-tenant-timestamp>
    .gzip.

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