User Details
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Autonomous DEM

User Details

Table of Contents

User Details

When you select a user, you can drill down into the details for the user as the number of devices that the user is logged into and the applications that the user is using.
Where Can I Use This?What Do I Need?
  • Prisma Access (Managed by Strata Cloud Manager)
  • Prisma Access (Managed by Panorama)
  • Prisma Access license
  • ADEM or Strata Cloud Manager Pro license
  • (For Real User Monitoring (RUM)) Prisma Access Browser license with the ADEM Browser Plugin installed
The User Details page provides a user view for a single Mobile User. If a user is logged into more than one device, the User's Devices widget displays one card for each device that the user is logged in to. Select a tile to view the user experience on that device. You can see the overall application experience score across the organization in the device tile. View the experience score trend over the selected time range for each of the monitored application on that device under Applications.
You can configure a time range or Add Filters to control the kind of information that displays on the page.

User's Devices

  • User's Devices Lists the devices that a user has logged into and the experience score for each.
  • Select a device to view user experience insights for the device.
If a user’s overall experience is poor, you can use this widget to determine which of their devices is causing the most impact. Hover over a device name to view more details about it, such as host name and the score change over the your configured time range.

Impact Over Time

Shows the different factors that contributed to a degraded experience over your configured time range.
Unique Time Impacted
The number of minutes during the selected time range during which one or more service delivery segments were impacted for this user.
If two or more segments are impacted at the same time, ADEM counts only the time that the user was impacted, not the total time of each segment.
For example, only Device and Wi-Fi impact the user between 10am and 10:15am. Then, the Unique Time Impacted is only 15 minutes, even though Device was impacted for 15 minutes and Wi-Fi was impacted for 15 minutes.
Segments ImpactedThe number of minutes where the average segment score for the user over the configured time range is impacted.
App Domains ImpactedThe domains that were impacted the longest as measured by synthetic app testing or during user browsing.
Time ImpactedThe amount of time each domain was impacted during synthetic app testing or user browsing.

Application Domains

Lists the application domains that the user accessed. You can Search for a specific domain that you are interested in. Selecting a domain shows the user’s experience on that domain.

User’s Experience on Domain

When you select an application domain, these widgets display information about the user’s experience on that domain.
Time Spent on Domain | Total Pages Accessed (Requires Real User Monitoring)
Time Spent on DomainThe amount of time the user spent accessing the domain and the experience score breakdown for that time.
Total Pages AccessedThe number of pages the user accessed on the domain and the experience score breakdown for those pages.
Root Cause & Suggested Remediation
Segment ImpactedImpacted network segments and the root cause affecting them. Select the segment to view more details about the issue, including suggested remediations.
Root Cause AnalysisThe root cause of the experience degradation. If multiple root causes, the name of the one impacting the segment for the longest time appears in the table and the number of additional causes appears next to its name. Hover over the number to see other root causes.
Pages ImpactedThe number of pages with degraded experience due to the root cause during the selected time period.
Time ImpactedThe number of minutes ADEM considered the segment impacted.
% Time ImpactedThe percentage of time out of the configured time range that ADEM considered the segment impacted.
Experience Trend
A line graph comparing the experience score for the user on the selected domain to the user’s experience on all apps. The experience score comes from either RUM, synthetic metrics, or both, depending on which is available.
Page Experience (Requires Real User Monitoring)
A time series histogram of the user’s experience on different pages of the selected domain, based on RUM data.
Each histogram represents the total pages that the user accessed during the hour. The green part is the proportion of pages in the hour that had good experience. The red is degraded experience.
Learn more about the degraded pages by selecting the red part. This will show you the degraded pages and other RUM details to help you investigate the cause of the degradation.
Path to Domain
The network segments through which the user’s traffic traveled to the app. The experience score for a segment determines its color. If only RUM data is available, the only segments displayed are Device and App (in this case, Gmail).
  • Synthetic monitoring and RUM, or synthetic monitoring only
  • RUM only

Application Performance Metrics

A series of visualizations for different aspects of application performance for the user and the selected domain. The visualizations available depend on whether RUM metrics exist for the user and whether you’ve configured an application test for the application.
(Application Test Required) Synthetic Trends
Track responsiveness and availability metrics for all your monitored applications as well as the health of your devices in this widget. Select the card for the device in the User's Devices widget to view its Device Health Metrics or click on an application card to view its Application Performance Metrics.
You can select any or all of the following metrics by selecting their check boxes.
MetricDescription
AvailabilityApplication availability (in percentage) during the Time Range.
DNS LookupDNS resolution time.
TCP ConnectTime taken to establish a TCP connection.
SSL ConnectTime taken to establish an SSL connection.
HTTP LatencyTime taken to establish an HTTP connection.
Time to First ByteThe total of DNS Lookup, TCP Connect, SSL Connect and HTTP Latency time results in the Time to First Byte.
Data TransferTotal time taken for the entire data to be transferred.
Time to Last ByteTime to First Byte + Data Transfer time.
Device Health Metrics
View the metrics associated with the Memory and CPU of your device. This section of the widget also displays the top 5 processes on your device that are consuming the most memory and CPU power.
You can select any or all of the following metrics by selecting their check boxes.
MetricDescription
MemoryMemory used by the device at a particular time in the Time Range. Hover over the trend line to see the average amount of memory the device used during the Time Range.
CPUCPU power used by the device at a particular time in the Time Range. Hover over the trend line to see the average amount of CPU the device used during the Time Range.
BatteryHover over the trend line to see the amount of battery power the device is using at any point during the Time Range.
Disk UsageHow much of the hard disk space has been used. Hover over the trend line to see the amount of disk space in use on the device during the Time Range.
Disk Queue LengthThe number of outstanding requests that are waiting to be sent to the disk, a high number implies poor performance.
The Top 5 Processes Consuming Most Memory and Top 5 Processes Consuming Most CPU widgets display the 5 processes that consume the most memory and CPU on a user's device. These widgets are not dependent on the Self-Serve feature being enabled or disabled. The numbers displayed here are an aggregate of all samples taken during the selected Time Range. Refer to the AI-Powered ADEM Administrator's guide for the frequency of data samples collected. They list each process by name and how much memory or CPU the process was consuming at the selected time. You can collapse these widgets by clicking on the arrow next to the widget title.
Path Visualization (Application Test Required)
Shows you the hop-by-hop network details of the traffic flow from the user to an application. Even if your VPN is disabled, it will provide visibility on all the internet hops from the user to an application. If your application (private application) is not reachable from an untrusted network when the VPN is disabled, it will fail the availability test and the application experience for that session will be impacted.
Device Details
Shows information about the selected user device.
Real User Monitoring (Requires Real User Monitoring)
Shows the pages on the selected domain with potential performance degradation. Selecting a page will show RUM metrics for the page and provide a root cause analysis with suggested remediation for the performance degradation.
Transaction Performance (Requires Real User Monitoring)
Shows the application experience of the user as they browse different pages of the selected domain.