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    Strata Copilot
    Known Issues—ADEM Access Experience Agent
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    Autonomous DEM

    Known Issues—ADEM Access Experience Agent

    Table of Contents

    Known Issues—ADEM Access Experience Agent

    Review the open issues for the ADEM Access Experience Agent
    Where Can I Use This?What Do I Need?
    • Prisma Access (Cloud Management)
    • Prisma Access (Panorama Managed)
    • Strata Cloud Manager
    • Prisma Access license
    • ADEM Observability
    This is the issue we’re currently working on.
    IDDescription
    DEM-7293
    When using macOS version Sonoma 14.5 with ADEM agent version 5.0.15, the Access Experience page shows the connected SSID appears as <redacted> instead of the actual SSID name.
    DEM-2596
    When you have 200K ADEM agents or more, the Settings page in ADEM fails to load. This is an intermittent issue and is typically observed when multiple users are trying to access the Summary page in parallel.
    Workaround: Refresh the page or try re-logging into ADEM.
    DEM-2048
    When performing a new installation of GlobalProtect 5.2.10 or later on an M1 MacBook device that does not have Rosetta 2 installed, the Autonomous DEM agent does not get installed even though the message that GlobalProtect displays indicates that the agent installed successfully.
    Workaround: Manually install Rosetta 2 on the M1 MacBook device and then refresh the GlobalProtect connection to enable GlobalProtect to re-initiate the install of the Autonomous DEM agent.

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