What’s New—ADEM Access Experience Agent
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Autonomous DEM

What’s New—ADEM Access Experience Agent

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What’s New—ADEM Access Experience Agent

View the new features added the ADEM Access Experience Agent.
Where Can I Use This?What Do I Need?
  • Prisma Access (Cloud Management)
  • Prisma Access (Panorama Managed)
  • Strata Cloud Manager
  • Prisma Access license
  • ADEM Observability
Here’s what’s new for the Access Experience Agent:

ADEM 5.1.0 Agent

The following improvements were released in May 2024.
ADEM Agent is now modularized and called Access Experience. Access Experience can be used for multiple features based on the license activated, such as ADEM and App Acceleration. Other enhancements include:
  • An agent out-of-band upgrade.
  • New Access Experience Agent configuration options for GlobalProtect version 6.3 and above:
    • Install—Install the agent on the endpoint.
    • Uninstall—Uninstall the agent from the endpoint.
    • No Action—Retain the last agent state.

What’s New in April 2022

The following new feature was released in April 2022.
Autonomous DEM Agent Installer Available on the CSP
You can now download the Autonomous DEM agent installation package from the Customer Support Portal. This allows you to upgrade your ADEM agent without having to upgrade your GlobalProtect app.
You can deploy Autonomous DEM agent that you download from the CSP to your endpoints using the same methods you would deploy the GlobalProtect app:
  • For Windows endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search for GlobalProtect Autonomous DEM for Windows64.
    To deploy the agent to Windows endpoints, use Msiexec or via an MDM.
  • For Mac OS X endpoints, you can obtain the update by navigating to Software Updates in the Customer Support Portal. Search for GlobalProtect Autonomous DEM for OS X.
    To deploy the agent to MacOS endpoints, use the macOS plist or via an MDM.