Autonomous DEM
Known Issues—Autonomous DEM
Table of Contents
Known Issues—Autonomous DEM
Review the open issues in Autonomous Digital Experience
Management (ADEM).
| Where Can I Use This? | What Do I Need? |
|---|---|
|
|
Here are the issues we’re currently working on.
| ID | Description |
|---|---|
|
AIOPS-6541
|
On the Monitor > Prisma Access Locations page,
information in the CDL connectivity widget doesn’t match the
information in the table.
|
|
AIOPS-6421
|
On the page, the Save button is unavailable on the
configuration page for the IAM Admin role. Therefore, any updates to
the Notification profile by the IAM Admin role cannot be saved.
|
|
AIOPS-5934
|
On the SASE Health Dashboard, incidents are filtered by Compute
Location instead of Prisma Access Location.
|
| DEM-9034 | In , the number of users that appears next to a segment, such
as LAN, does not match the number of users with degraded experience that
you see after you select the user count.
|
| DEM-8709 | If you're collecting both Real User Monitoring (RUM) and synthetic test data, you may experience up to a 40-minute delay before you see combined results in ADEM dashboards. |
|
DEM-8366
|
Under , when Proxy alone is deployed in a particular Prisma
Access Location, we do not observe that location and its details on
the Monitored Applications map.
|
|
DEM-8217
|
The Strata Cloud Manager auto-generated PAC file contains an
expression with a $ symbol. The ADEM agent is unable to process the
$ symbol and provides inaccurate results on the ADEM portal.
Workaround: Enable the PAC File Upload
check-box, upload the custom PAC file with the same configuration
(but without the $ symbol), and save the configuration.
|
|
DEM-7548
|
The Apple macOS Sequoia 15+ version affects ADEM Agent installations
as follows:
|
|
DEM-5154
|
When logged in as “ADEM Tier 1 Support” role, the SD-WAN tab is not
visible on the page.
Workaround: Add the “View-only Administrator”
role to the Prisma SD-WAN application to view the SD-WAN tab and the
Branch Sites ADEM data under this tab.
|
|
DEM-4686
|
ADEM may not be able to identify every problem that may impact a
user's calls. For example, WiFi disconnect will impact a Zoom
meeting, but will also stop ADEM synthetic tests. As a result, the
Number of minutes with issues field in
the Overall Zoom Performance Impact widget
and the Impacted Minutes field of the
Zoom Poor Performance Root Cuases widget
may not match.
|
| DEM-4630 | On the User Details page and the Application Details page, the Historical Synthetics tab displays even if you have not selected the Zoom application. |
| DEM-4349 |
The Map View tab of the Prisma Access
Locations page displays edge locations such as Hungary and Slovakia
as part of the Israel compute location even though Israel is now a
part of me-west-1 location.
|
| DEM-4248 |
If the web tests are disabled for an application test, and the
network performance probes for that test are failing, score for
these tests will be displayed as null (grey tile) on the Prisma
Access Locations page.
|
| DEM-3992 |
The ADEM dashboard may list one or more user specific attributes for
multiple clients. For example, the user location or the hostname may
reflect the same value for multiple users. This happens if their
Windows GUID is identical.
Make sure the Windows GUID is unique for all the machines. Then
reinstall the agent to get the correct status updated.
|
| DEM-3873 |
After the ADEM license expires, the Self-Serve feature will continue
to work for a grace period of 30 days. At the end of the 30-day
grace period, the notifications get disabled on both Macintosh and
Windows. On Macintosh, if you click the Application
Experience menu bar icon, the UI will open and
notify you that the notifications are disabled. On Windows, the
Application Experience icon in the task
bar gets removed.
|
| DEM-3798 |
Users receive the Self-Serve notifications regardless of whether they
are online or offline. If and when a user's device gets disconnected
from the ADEM portal (the device goes offline), users will continue
to receive Self-Serve notifications on their device during the
period that the device is offline. However, the notification count
will not get updated on the ADEM portal.
|
| DEM-3139 |
If a user belongs to multiple user groups, then The Mobile
Users Group filter on the
Applications page returns applications
assigned to all groups that the user belongs to, not just the
selected group in the filter.
|
| DEM-3129 |
Custom apps that are deleted from Prisma Access continue to show in
the Autonomous DEM portal.
|
| DEM-3066 |
When ADEM is accessed from the Prisma Access App, only those security
groups currently used in one or more security policies are
displayed. On Panorama LDAP, all user groups are displayed.
|
| DEM-2993 | When monitoring is enabled for a remote site, if the data is not received by the ADEM portal for that site, the site does not display in Monitored Remote Sites dashboard. |
| DEM-2834 | If you make a modification to the application test configuration, you may see data gaps of 5 mins interval on the application experience trend and performance metrics chart for the remote site. |
| DEM-2815 |
The application score that is displayed on the "Global Distribution
of Application Experience Scores for Remote Sites" does not match
the score on the Remote Sites page. The first score is an average
score filtered by location. The second score (Remote Sites) is an
average of the average score for each remote site.
|
| DEM-2777 |
Any ADEM license changes for Remote Networks (For example, SPN
bandwidth allocations) can take between 1 to 4 hours to reflect in
the UI.
|
| DEM-2717 |
When logging into ADEM as a Data Security Manager, the page fails to
load displaying the following error:“Maximum update depth exceeded.
This can happen when a component repeatedly calls setState inside
componentWillUpdate or componentDidUpdate. React limits the number
of nested updates to prevent infinite loops.”
|
| DEM-2596 |
When you have 200K ADEM agents or more, the
Settings page in ADEM fails to load. This
is an intermittent issue and is typically observed when multiple
users are trying to access the Summary page
in parallel.
Workaround: Refresh the page or try re-logging into ADEM.
|
| DEM-2477 |
After selecting Application filter, the Location Details page fails
to load the performance trends and path visualization tabs data.
|
| DEM-2048 |
When performing a new installation of GlobalProtect 5.2.10 or later
on an M1 MacBook device that does not have Rosetta 2 installed, the
Autonomous DEM agent does not get installed even though the message
that GlobalProtect displays indicates that the agent installed
successfully.
Workaround: Manually install Rosetta 2 on the M1 MacBook
device and then refresh the GlobalProtect connection to enable
GlobalProtect to re-initiate the install of the Autonomous DEM
agent.
|
| DEM-1457 |
On a Windows operating system running GlobalProtect version 5.2.8, if
the endpoint is in a Trusted network with VPN tunnel established to
the internal gateway, the ADEM portal displays the GlobalProtect
status as Connected-Internal and VPN status
as Disabled. The trend line shows a blue
background indicating that the test was run while VPN was
disabled.
|
| DEM-253 |
For applications that are being split tunneled, the synthetic test
does not perform a trace path to display a hop-by-hop detailed
topology on the page for the specific application. The telemetry from
the application and network performance tests are collected and
available on Autonomous DEM.
|
| DEM-198 |
does not visually identify the hop details.
|
| DEM-191 |
Synthetic tests from Prisma Access location vantage points are
performed on all Prisma Access locations within a given region, even
if you have not deployed the infrastructure to that specific
location. You may see additional locations on the Prisma
Access Locations page.
|
| DEM-183 |
When you install GlobalProtect app 5.2.6 on macOS devices, the pop-up
prompt appears, prompting end users for administrative privileges to
modify system settings.
Workaround: Select OK so that the
pop-up prompt does not appear again.
|
| DEM-105 |
Autonomous DEM does not run network performance tests to the service
connection, and hence the network performance metrics are not
measured for service connections. The service connection is included
when tracing the network path from the endpoint to the
application.
|
| NETVIS-3095 | In or when you Add Filter, the data in
the Access Agent Users table may not match that which is in the
Monitored Users widget. For example, if the table shows a user device
with poor experience, the widget may not reflect that in the count of
user devices with poor experience.
|