Autonomous DEM
Known Issues—Autonomous DEM
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Known Issues—Autonomous DEM
Review the open issues in Autonomous Digital Experience
Management (ADEM).
Where Can I Use This? | What Do I Need? |
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This is the issue we’re currently working on.
ID | Description |
|---|---|
DEM-7293 | When using macOS version Sonoma 14.5 with ADEM agent version 5.0.15,
the Access Experience page shows the connected SSID appears as
<redacted> instead of the actual SSID name. |
DEM-7287 | The ADEM application does not detect Wi-Fi or internet connection
status on macOS 14.4.1. The Error while executing
/usr/bun/wdutil message appears. |
AIOPS-6541 | On the Monitor > Prisma Access Locations page,
information in the CDL connectivity widget doesn’t match the
information in the table. |
AIOPS-6421 | On the Incidents and Alerts Prisma Access Update Profile |
AIOPS-5934 | On the SASE Health Dashboard, incidents are filtered by Compute
Location instead of Prisma Access Location. |
DEM-5154 | When logged in as “ADEM Tier 1 Support” role, the SD-WAN tab is not
visible on the Monitor Branch Sites Workaround : Add the “View-only Administrator”
role to the Prisma SD-WAN application to view the SD-WAN tab and the
Branch Sites ADEM data under this tab. |
DEM-4686 | ADEM may not be able to identify every problem that may impact a
user's calls. For example, WiFi disconnect will impact a Zoom
meeting, but will also stop ADEM synthetic tests. As a result, the
Number of minutes with issues field in
the Overall Zoom Performance Impact widget
and the Impacted Minutes field of the
Zoom Poor Performance Root Cuases widget
may not match. |
DEM-4630 | On the User Details page and the
Application Details page, the
Historical Synthetics tab displays even if
you have not selected the Zoom application. |
DEM-4349 | The Map View tab of the Prisma Access
Locations page displays edge locations such as Hungary and Slovakia
as part of the Israel compute location even though Israel is now a
part of me-west-1 location. |
DEM-4248 | If the web tests are disabled for an application test, and the
network performance probes for that test are failing, score for
these tests will be displayed as null (grey tile) on the Prisma
Access Locations page. |
DEM-3992 | The ADEM dashboard may list one or more
user specific attributes for multiple clients. For example, the
user location or the hostname may reflect the same value for multiple
users. This happens if their Windows GUID is identical. Make sure the Windows GUID is unique for all the machines. Then reinstall the agent to get the
correct status updated. |
DEM-3873 | After the ADEM license expires, the Self-Serve
feature will continue to work for a grace period of 30 days. At
the end of the 30-day grace period, the notifications get disabled
on both Macintosh and Windows. On Macintosh, if you click the Application
Experience menu bar icon, the UI will open and notify
you that the notifications are disabled. On Windows, the Application Experience icon
in the task bar gets removed. |
DEM-3798 | Users receive the Self-Serve notifications
regardless of whether they are online or offline. If and when a
user's device gets disconnected from the ADEM portal (the device
goes offline), users will continue to receive Self-Serve notifications
on their device during the period that the device is offline. However,
the notification count will not get updated on the ADEM portal. |
DEM-3139 | If a user belongs to multiple user groups,
then The Mobile Users Group filter on the Applications page
returns applications assigned to all groups that the user belongs
to, not just the selected group in the filter. |
DEM-3129 | Custom apps that are deleted from Prisma Access continue to show in the Autonomous DEM
portal. |
DEM-3066 | When ADEM is accessed from the Prisma Access App, only those security groups currently used in
one or more security policies are displayed. On Panorama LDAP, all
user groups are displayed. |
DEM-2993 | When monitoring is enabled for a remote site, if the data
is not received by the ADEM portal for that site, the site does not
display in Monitored Remote Sites
dashboard. |
DEM-2834 | If you make a modification to the application test
configuration, you may see data gaps of 5 mins interval on the
application experience trend and performance metrics chart for the
remote site. |
DEM-2815 | The application score that is displayed
on the "Global Distribution of Application Experience Scores for
Remote Sites" does not match the score on the Remote Sites page.
The first score is an average score filtered by location. The second
score (Remote Sites) is an average of the average score for each
remote site. |
DEM-2777 | Any ADEM license changes for Remote Networks
(For example, SPN bandwidth allocations) can take between 1 to 4
hours to reflect in the UI. |
DEM-2717 | When logging into ADEM as a Data Security
Manager, the page fails to load displaying the following error:“Maximum
update depth exceeded. This can happen when a component repeatedly calls
setState inside componentWillUpdate or componentDidUpdate. React
limits the number of nested updates to prevent infinite loops.” |
DEM-2596 | When you have 200K ADEM agents or more,
the Settings page in ADEM fails to load.
This is an intermittent issue and is typically observed when multiple users
are trying to access the Summary page in
parallel.Workaround: Refresh the page or try re-logging into
ADEM. |
DEM-2477 | After selecting Application filter, the
Location Details page fails to load the performance trends and path
visualization tabs data. |
DEM-2048 | When performing a new installation of GlobalProtect 5.2.10 or later on an M1 MacBook device that
does not have Rosetta 2 installed, the Autonomous DEM agent does not
get installed even though the message that GlobalProtect displays
indicates that the agent installed successfully. Workaround: Manually install Rosetta 2 on the M1 MacBook device and then refresh the
GlobalProtect connection to enable GlobalProtect to re-initiate the
install of the Autonomous DEM agent. |
DEM-1457 | On a Windows operating system running GlobalProtect version
5.2.8, if the endpoint is in a Trusted network with VPN tunnel established
to the internal gateway, the ADEM portal displays the GlobalProtect
status as Connected-Internal and VPN status
as Disabled . The trend line shows a blue background
indicating that the test was run while VPN was disabled. |
DEM-253 | For applications that are being split tunneled, the synthetic test does not perform a trace path
to display a hop-by-hop detailed topology on the User User Details |
DEM-198 | Prisma Access Locations Topology View |
DEM-191 | Synthetic tests from Prisma Access location vantage points are performed on all Prisma Access
locations within a given region, even if you have not deployed the
infrastructure to that specific location. You may see additional
locations on the Prisma Access Locations
page. |
DEM-183 | When you install GlobalProtect app 5.2.6
on macOS devices, the pop-up prompt appears, prompting end users
for administrative privileges to modify system settings. Workaround :
Select OK so that the pop-up prompt does
not appear again. |
DEM-105 | Autonomous DEM does not run network performance tests to the service connection, and hence the
network performance metrics are not measured for service
connections. The service connection is included when tracing the
network path from the endpoint to the application. |