| Where Can I Use This? | What Do I Need? |
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- ADEM
- Prisma Access license
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You can manage agent upgrades and view license entitlement
details in the Access Experience Management page.
The Users tab on the Access Experience Management page categorizes agent
entitlement status across ADEM and DLP subscriptions. The Entitlement
via License column indicates whether each user holds an ADEM license for full
monitoring, a DLP license for End User Coaching (EUC) only, or both. Users whose
registrations were declined after exceeding your portal license cap appear as Not
Licensed. A summary line shows the total user count alongside the number of unlicensed
users, and you can filter by entitlement status or export the full list to a CSV file.
It may take up to 6 hours for newly added users to list on the Users page following a
scheduled system poll.
To ensure optimal performance and security, Autonomous DEM agents are updated regularly. When a new version becomes available, a notification
appears on the Access Experience Management page. Autonomous DEM provides you
with the flexibility to control the rollout of these updates, allowing you to validate new
versions within your network before a full deployment.
You can manage your agent upgrades using one of the following three methods:
- Canary Upgrade: Use this option to
deploy the update to a specific subset of users first. This allows you to validate the new
version in your production environment before rolling it out globally.
- Automatic Upgrade: If no action is taken, ADEM automatically upgrade agents 30
days after the update notification is first issued.
