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Common Services: License Activation, Subscription, & Tenant Management

Deactivate a Product

Table of Contents

Deactivate a Product

This section contains instructions to deactivate a product and then reuse the tenant or the license.

Where Can I Use This?	What Do I Need?
`Strata Multitenant Cloud Manager` `hub`	Any Tenant that contains FedRAMP High `Prisma Access` Multitenant Superuser role

You can deactivate either an individual product or all products associated with a Tenant Service Group (TSG). Deactivation helps you manage tenant resources efficiently by allowing you to reuse existing tenants and make optimal use of available licenses.

When you deactivate a product, it is removed from the tenant, and the associated license can be reallocated to another tenant

You can deactivate:

All the products in a tenant: Deactivate every product linked to the tenant.
Individual product: Deactivate a single product from the tenant. This is supported only for Cloud Identity Engine and Security Lifecycle Review (SLR)

When you deactivate or remove all the products in a tenant, all its add-ons will also be deactivated and removed from the tenant. After you initiate deactivation, you have a 24-hour grace period to cancel the deactivation.

When you initiate deactivation, all the superusers will receive an email notification during all the states of the activation process, such as scheduled deactivation, deactivation successful, and deactivation failure.

Deactivate all Products

This topic contains procedure to deactivate all the products in the tenant.

Use one of the various ways to access Tenants. If you have a single tenant environment, you will see Products instead. The steps are the same.
Select the tenant that is linked to the product.
To deactivate all the products in the tenant, click the Deactivate Products icon.
Specify the reason for deactivation and Schedule Deactivation.

All the superusers will receive an email notification when you initiate product deactivation.
Cancel Deactivation Request to cancel deactivation during the 24 hour grace period.

Deactivate an Individual Product

This topic contains to deactivate specific products from the tenant.

Use one of the various ways to access Tenants. If you have a single tenant environment, you will see Products instead. The steps are the same.
Select the tenant that is linked to the product.
To deactivate individual products, go to Actions Deactivate Product.
Specify the reason for deactivation and Schedule Deactivation.

All the superusers will receive an email notification when you initiate product deactivation.
Cancel Deactivation Request to cancel deactivation during the 24 hour grace period.

Expiring and Expired Subscriptions

Deactivate all Products