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    INC_MU_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS
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    INC_MU_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

    Table of Contents

    INC_MU_APP_EXPERIENCE_UNREACHABLE_ ALL_PA_LOCATIONS

    Learn about the INC_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS incident.

    Synopsis

    <Application-name> is unreachable for users connecting through all
    Prisma Access
     locations.
    Incident Codeā€”INC_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS

    Required License

    Autonomous DEM

    Details
    Severity
    High
    Related object
    Mobile Users
    Raise condition
    <Application-name> Application experience score is below 0 for 10 minutes.
    Clear condition
    <Application-name> Application experience score is above 0 for 15 minutes.

    Correlated Alerts

    • AL_MU_APP_EXPERIENCE_DEGRADED_PERFORMANCE_ALL_PA_LOCATIONS
    • AL_MU_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_LOCATION
    • AL_MU_APP_EXPERIENCE_UNREACHABLE_ALL_PA_LOCATIONS
    • AL_MU_APP_EXPERIENCE_UNREACHABLE_PER_LOCATION

    Remediation

    1. Check with your internal helpdesk team for any reports related to the <Application-name>.
    2. Check our SASE status page for reports about any ongoing outages.
    3. Check with the <Application-name> vendor for any ongoing issues.
    4. If applicable, attempt to access the application from a network path not traversing
      Prisma Access
      .
    5. If the previous steps don't help, file a ticket with Palo Alto Networks Customer Support Portal.

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