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INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
Updated on
Sat Apr 13 05:19:18 UTC 2024
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Updated on
Sat Apr 13 05:19:18 UTC 2024
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Prisma Access Incidents and Alerts Reference Guide
ADEM Incidents
INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
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INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
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Prisma Access China
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3.2 Preferred and Innovation
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INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_ALL_PA_LOCATIONS
INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
Learn about the INC_MU_APP_EXPERIENCE_UNREACHABLE_PER_PA_LOCATION incident.
Synopsis
<Application-name> is unreachable for users connecting through <
Prisma Access
Location>.
Incident CodeāINC_MU_APP_EXPERIENCE_UNREACHABLE_PER_PA_LOCATION
Required License
Autonomous DEM
Details
Severity
High
Related object
Mobile users
Raise condition
<Application-name> Application experience score is below 0 for 10 minutes.
Clear condition
<Application-name> Application experience score is above 0 for 15 minutes.
Correlated Alerts
AL_MU_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_LOCATION
AL_MU_APP_EXPERIENCE_UNREACHABLE_PER_LOCATION
Remediation
Check with the <Application-name> vendor for any ongoing issues.
Check for degradation related to user
experience scores
for this application. You can also see the following documentation to help refine your investigation:
First Look at Autonomous DEM Dashboards
Prisma Access Locations Dashboard
Prisma Access Locations - Map View
If multiple applications are exhibiting problems, see the
SASE status page
.
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