Home
EN
Location
Documentation Home
Palo Alto Networks
Support
Live Community
Knowledge Base
>
Clear
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_ALL_PA_LOCATIONS
Updated on
Sat Apr 13 05:19:18 UTC 2024
Focus
Download PDF
Updated on
Sat Apr 13 05:19:18 UTC 2024
Focus
Home
Prisma Access
Prisma Access Incidents and Alerts Reference Guide
ADEM Incidents
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_ALL_PA_LOCATIONS
Download PDF
Prisma Access
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_ALL_PA_LOCATIONS
Table of Contents
Filter
Expand All
|
Collapse All
Prisma Access Docs
Administration
Version
Prisma Access China
4.0 & Later
3.2 Preferred and Innovation
3.1 Preferred and Innovation
3.0 Preferred and Innovation
2.2 Preferred
Integrations
Incidents & Alerts
Release Notes
Version
5.1 Preferred and Innovation
5.0 Preferred and Innovation
4.2 Preferred
4.1 Preferred
4.0 Preferred
3.2 Preferred and Innovation
3.1 Preferred and Innovation
3.0 Preferred and Innovation
2.2 Preferred
Previous
INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
Next
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_ALL_PA_LOCATIONS
Learn about the INC_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_ALL_PA_LOCATIONS incident.
Synopsis
<Application-name> has a degraded performance for users connecting through all
Prisma Access
locations.
Incident CodeāINC_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_ALL_PA_LOCATIONS
Required License
Autonomous DEM
Details
Incident severity
High
Related object
Remote networks
Raise condition
<Application-name> Application experience score is below 45 for 10 minutes.
Clear condition
<Application-name> Application experience score is above 45 for 15 minutes.
Correlated Alerts
AL_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_ALL_PA_LOCATIONS
AL_RN_APP_EXPERIENCE_DEGRADED_PERFORMANCE_PER_LOCATION
AL_RN_APP_EXPERIENCE_UNREACHABLE_PER_LOCATION
Remediation
Check with the <Application-name> for any ongoing issues.
Check for degradation related to user
experience scores
for this application.
Check the following documentation to help refine your investigation:
First Look at Autonomous DEM Dashboards
Prisma Access Locations Dashboard
Prisma Access Locations - Map View
If multiple applications are experiencing issues at this
Prisma Access
location, file a ticket with
Palo Alto Networks Customer Support Portal
.
Review the
SASE status page
for any ongoing issues or events related to this
Prisma Access
location.
Previous
INC_MU_APP_EXPERIENCE_UNREACHABLE_ PER_PA_LOCATION
Next
INC_RN_APP_EXPERIENCE_DEGRADED_ PERFORMANCE_PER_PA_LOCATION
Recommended For You
